Hi
I've been trying to withdraw winnings since 13th October. I started trying to withdraw $200 but was told it was declined for reason given below.
Hello,
We hope this email finds you well.
Please note that your payout request has been declined due to the fact that the utility bill we have on file has expired.
Please feel free to upload a copy of a recent utility bill (no older than 3 months) on the website, under the Verification page at your earliest convenience and then you may resubmit your withdrawal request in the system.
Thank you for your understanding in the matter. If you need any help please do not hesitate to contact us, we will gladly assist you.
Regards,
Tangiers Casino Support Team
I sent in a new bill. Account seemed fully verified, everything had a green tick. I send in a new request for $1300, to be declined again. see below quote received on 10/10/21-
Hello,
We hope this email finds you well.
Please note that your payout request has been declined due to the fact that we do not have on file the confirmation of your payment details, in order to process your withdrawal request.
Please reply to this email with the confirmation of your bank details and then feel free to resubmit your withdrawal request at your earliest convenience.
Thank you for your comprehension on the matter. If you need any help please do not hesitate to contact us, we will gladly assist you.
Regards,
TangiersCasino Support Team
This was ticked as confirmed before the withdrawal request, so I resubmitted and waited yet another week, and get the below reply 0n 23/10/21 -
Hello,
We hope this email finds you well,
Please be advised that your bank statement has been added to your records.
Your withdrawal request will be reviewed in up to 5 business days.
Have a nice day.
I resubmit, now for $1100 as while waiting I had gambled more, to receive this on 28/10/21 -
Hello !
We hope this email finds you well.
Please note that your payout request has been declined due to the fact that you have not yet completed the required paperwork for all the Debit or Credit Cards successfully used on your account over the last six months ENDING IN 6941.
Please feel free to upload the Credit/ Debit card vouchers for all the cards successfully used in the last 6 months on the website, under the Verification page or by email at your earliest convenience and then feel free to resubmit your withdrawal request in the system.
A voucher is a form that can be found in our casino site; scroll all the way down the page until you find “business terms” under that column you will see “banking” click on that and once you are on banking you will see “additional verification” and right under that there is “credit/debit cards vouchers”. Please print it, fill it out handwritten and send it back to us.
Regards,
Support Team
The last time I had a withdrawal it was just as hard, as they keep declining. My account says it's fully verified, and it even say on 22/10/21 that my bank account statement had been accepted. Now they are going into something in the fine print which seems to be just another stalling tactic. I have sent in everything to confirm my name, address, bank details as asked for, and have deposited many times with no issues at all, never questioned.
I even tried withdrawing via Bitcoin as it says it was instant but still declined. I'm at a loss as they keep coming up with new ways to decline withdrawals.
Any help would be greatly appreciated
Regards
< full name removed >
