Tangiers Casino - Stalling withdrawal and lack of communication

Over a week ago I was lucky to win big on one of Tangiers slots ($36000) after wagering my bonus. I already had a verified account and was told (after my withdrawal request on 21/6/2022) it was recommended I do a CC voucher form so I went and hand wrote the CC voucher form and supplied tedious and large amounts of personal information of things such as bank statements, pictures of me holding identification, proof of address and proof of income. I received an email stating that my documents have been approved and added to my file, I then forwarded the email from one department to another to make sure both accounts and security had the documents.

I then waited 5 days and had some communication with accounts/security team via email but the emails they sent me never answered my questions and they were very short and brief, I contacted in-game chat nearly everyday and they gave me the 'run-around' treatment and played dumb "your problem is with accounts team", "Your withdrawal should be processed by today", "Please be patient", "Fingers crossed your withdrawal gets reviewed sooner!" and "Contact accounting as this matter is not with our group".

Today is the 6th day and I am becoming very frustrated with the lack of support from Tangiers Casino and the long stalling methods used. I am a big depositor, I have been payed out before but not this big. Additionally I want to mention the withdrawal limit is $4,000 per week unless you are 'master tier'. From my last withdrawal I can recall If for some reason they require more information it resets your 5 day withdrawal waiting period again, additionally you can only have up to 2 pending withdrawals, and from experience when they approve the first withdrawal they return the second pending withdrawal back to your playable balance. I have been a loyal and long time player at Tangiers and have no issues except for this withdrawal processes to stall the players as much as possible in the hopes for them to play the balance down.