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Tangiers Casino - Six weeks and still waiting for withdrawal

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Casino en conflicto

Tangiers Casino

Cantidad

$ 4000

Publicado el 9 de diciembre de 2022

I have been a loyal long time (previously verified) player at Tangiers Casino. I love the variety of games they have and they have great bonuses. Never in the past have I experienced such a difficult time withdrawing money from Tangiers. But for some reason this time, Tangiers has made it quite difficult.

I originally requested this withdrawal back in late October and now it's Mid-December and I feel as though they just keep delaying the process and also ignoring me.

They keep requesting documents from me (one document at a time every week for the past 4 weeks), and the most recent document they asked for (Source of Funds), I have emailed to them multiple times over the last 14 days but I get absolutely no email reply from their Security department.

At this point I think they are just ignoring me. Their chat support is no help at all. They even told me at one point that they don't work in the Security Team and I would just have to wait. Every 5 business days my withdrawal is declined because I need to send them documents that I have ALREADY sent to them.

At this point I don't know what else to do. Their chat team doesn't have the power (or they are unwilling) to help. And the security team doesn't respond or confirm receipt of my documents and they just keep declining my withdrawal requests.

I've always loved this casino, but this recent experience is extremely disappointing. Please help me! Thank you.

AskGamblers
Publicado el 9 de diciembre de 2022

Dear @rory_luke,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Publicado el 9 de diciembre de 2022

The payment (withdrawal) request is for $4000. I have ensured that I satisfied all of their bonus requirements, and this $4000 meets the threshold that I should be able to withdraw given my VIP status.

AskGamblers
Publicado el 13 de diciembre de 2022

Dear Tangiers Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Tangiers Casino Quejas

  • 52 de 56 Resuelta
  • 1 día Promedio de respuestas
  • 1 semana Duración media de la queja
  • 2,228 USD Importe medio

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