I have been a loyal long time (previously verified) player at Tangiers Casino. I love the variety of games they have and they have great bonuses. Never in the past have I experienced such a difficult time withdrawing money from Tangiers. But for some reason this time, Tangiers has made it quite difficult.
I originally requested this withdrawal back in late October and now it's Mid-December and I feel as though they just keep delaying the process and also ignoring me.
They keep requesting documents from me (one document at a time every week for the past 4 weeks), and the most recent document they asked for (Source of Funds), I have emailed to them multiple times over the last 14 days but I get absolutely no email reply from their Security department.
At this point I think they are just ignoring me. Their chat support is no help at all. They even told me at one point that they don't work in the Security Team and I would just have to wait. Every 5 business days my withdrawal is declined because I need to send them documents that I have ALREADY sent to them.
At this point I don't know what else to do. Their chat team doesn't have the power (or they are unwilling) to help. And the security team doesn't respond or confirm receipt of my documents and they just keep declining my withdrawal requests.
I've always loved this casino, but this recent experience is extremely disappointing. Please help me! Thank you.
