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Tangiers Casino - Delay in getting withdrawal

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Casino en conflicto

Tangiers Casino

Cantidad

$ 4000

Publicado el 4 de enero de 2022

I have deposited more than 1k in this casino. I had deposited bonus in my account

I have abided by all their rules. I withdrew 4k since 19th December 2021.

I find each time I email them I get no response. I go into chat and just get told the same thing. Every week they make an excuse to decline my withdrawal and put back in my casino account.

All my identification documents have been approved sometime ago. I have also completed and returned the cc vouchers that were required with the relevant pictures of my ID, to say I am beyond frustrated is an understatement.

I seem to be getting no where and keep getting fobbed off via chat.

Publicado el 6 de enero de 2022

What kind of casino is this..now they have told me over chat after waiting 3 weeks when verification done over 4th week they will return my balance again back to my playing account and i have to re submit it again for withdrawal...like you i have to wait over 6 weeks for withdrawal? Thats not..cooll..
I am ready to take this matter further legally even i have to spend more money over it ....

Publicado el 7 de enero de 2022

Hello,

We hope this message finds you well!

Kindly note that at the time of your latest withdrawal request, your account was entered into the Verification Process. The process includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file; and a thorough review of the Game sessions.

We are happy to inform you that the Verification Process has since been concluded, and your withdrawal request has been approved. Please allow up to 24 hours for the funds to be reflected in your account.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Tangiers Casino

Publicado el 7 de enero de 2022

Thanks ask.gamblers team for their support.
And thank you tangiers for processing my withdrawal.

AskGamblers
Publicado el 8 de enero de 2022

Dear @Preetipr,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Publicado el 11 de enero de 2022

Hello,

We hope this message finds you well!

We would kindly ask you to confirm, at your earliest convenience, that the funds have reached you.

Kind regards,
Tangiers Casino

Tangiers Casino Quejas

  • 52 de 56 Resuelta
  • 1 día Promedio de respuestas
  • 1 semana Duración media de la queja
  • 2,228 USD Importe medio

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