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Mr.Bet Casino - Unable to verify account and process winnings for 2 weeks

RESUELTA

Información sobre las quejas

Casino en conflicto

Mr.Bet Casino

Cantidad

$ 1500

Ziabotzu Canada
Publicado el 7 de octubre de 2019

I have played on mr bet casino for little bit and made a fair size win. On my withdrawal application the verification process had stopped working. On Monday September 30th 2019. I went to 24/7 help and they said it would be fixed in the morning. It is now October 3 2019 and I have tryed the site every day and told the same thing. Just this day i was dropped on conversation with the support and the problem is not fixed. Amount owing is 1500

Publicado el 7 de octubre de 2019

Dear Bradley,

The verification application was denied because you uploaded the photos of the payment requisites which weren’t used in your account. Also, due to uploading outdated bank statement documents the system got stuck and didn’t allow you to complete the entire process. We had to manually review and approve the documents on a weekday, thus the delay on the completion.

We’ve just re-checked with our finance department and they confirmed that the payment was approved earlier today. Please mind that when you receive money using Interac e-Transfer, you may need to further approve the transaction if you haven't set up auto-deposit.

Thank you for the feedback, we appreciate your suggestions and complaints and will definitely consider them in order to improve our services.

AskGamblers
Publicado el 7 de octubre de 2019

Dear @Ziabotzu,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

AskGamblers
Publicado el 9 de octubre de 2019

AskGamblers Complaints Team has been informed by the player via email that their complaint has been successfully resolved.

The case is being officially closed now.