Betpanda.io Casino - Reopened my permanently closed account requesting refund of deposits after 3 September 2025

Dear @Nadika,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed deposits.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Clarification of Total Disputed Deposits – Betpanda Complaint

Dear AskGamblers Complaint Team,

Thank you for your message and for reviewing my complaint.

I would like to confirm that the total amount of disputed deposits made after my permanent account closure request on 3 September 2025 amounts to 5,095.06 USDT.

All of these deposits were made during the period when my account should have remained permanently closed, as Betpanda had confirmed in writing.

Please let me know if you require a breakdown of these transactions or any additional documentation — I will be happy to provide it promptly. (It is the total sum of the deposits showing on all my screenshots in my Betpanda account - I have circled the deposits in red mark)

Thank you for your time and continued assistance.

Hi there,

I would like to provide an update regarding my case. I reached out to Betpanda’s support team to ask about the current status of my complaint. They confirmed that my case has been forwarded to their Disputes Team and that I will be notified via email once their review is completed.

I am currently awaiting their official email response and will share any updates or correspondence here as soon as I receive them.

Thank you for your continued assistance and for keeping this case open during the review process.

Kind regards,
Nader Seghatoleslami

Dear Betpanda.io Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Dear BetPanda Disputes Team,

I am writing to you formally regarding my unresolved complaint concerning the reopening of my account after a confirmed permanent closure request, and the deposits subsequently accepted in breach of that closure.

Background

On 3 September 2025, I explicitly requested the permanent closure of my account without the possibility to reopen, clearly stating that I no longer wished to gamble.
Your team confirmed this closure in writing on the same date.

Despite this confirmation, my account was later reopened and I was able to deposit and gamble again. This should not have been possible under any circumstances.

I raised this matter formally with your support team and also through AskGamblers, where the complaint has now been closed as Unresolved, due to the absence of any response from BetPanda — despite your prior statement that the matter was under investigation and that I would be contacted by email.

Financial Impact

As a direct result of your failure to enforce the permanent closure of my account, I deposited a total of:

5,095.06 USDT

All of these deposits were made after the confirmed closure date and should never have been accepted.

Formal Demand

I am therefore formally requesting:
1. A full refund of 5,095.06 USDT, representing all deposits made after 3 September 2025
2. Written confirmation that my account is now permanently and irreversibly closed
3. A written explanation of how and why my permanently closed account was reopened

Notice of Escalation

Please treat this email as a final attempt to resolve this matter amicably.

If I do not receive a substantive response and resolution within 7 calendar days, I will proceed with escalation, including but not limited to:
• Filing complaints with relevant consumer protection and financial authorities
• Contacting payment service providers used for the disputed transactions
• Submitting formal reports to additional independent dispute and industry watchdog platforms
• Preserving all evidence for potential legal or regulatory review

This matter is fully documented, including written confirmation of permanent closure, transaction records, and correspondence history.

I strongly prefer to resolve this directly with BetPanda, without further escalation, but I am prepared to take the necessary steps if no response is received.

I look forward to your prompt reply.

Sincerely,

Nader Seghatoleslami