Hello AskGamblers team,
I’m submitting this complaint because the casino has decided to close my account and keep the funds I won legitimately, without providing any concrete or detailed justification.
Here is what happened:
The casino asked for documents and I submitted everything they required.
After verifying my identity, they informed me that my sportsbook activity “breaches their Terms & Conditions”.
However, they did not specify which rule I supposedly violated, nor what action triggered this decision.
They only gave me 72 hours to withdraw my last deposit, but they are planning to keep the remaining balance, which consists of legitimately won money from bets placed on odds they themselves offered.
I want to make this very clear:
The funds in my account were earned fairly and honestly, with normal bets, no bonus abuse, no duplicated accounts, nothing suspicious.
They were simply winnings from regular betting activity.
Closing my account is their choice — I accept that.
But keeping my money without giving a specific explanation is completely unfair and unacceptable.
I am requesting AskGamblers to help me obtain:
A transparent explanation of the exact clause they claim I breached
The release of my full balance, since the funds were earned legitimately and do not belong to the casino
Right now it feels like a completely unjustified confiscation of funds, and I hope AskGamblers can assist me in resolving this situation.
Thank you in advance for your support.
Información sobre las quejas
Dear @talpa98,
The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
570 euros, sorry for that
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