Betpanda.io Casino - Account closure with all my money

Dear @talpa98,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

570 euros, sorry for that

Dear Betpanda.io Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

I have received the casino’s reply, and I want to clarify the situation as their explanation is factually incorrect and unsupported.

The casino claims a breach of clause 5. Anti-Fraud Policy, specifically mentioning “late bets”.
This is completely untrue for the following reasons:
• I did not place any late bets
• All my bets were placed on normal pre-match events such as Serie A, Champions League and Europa League
• They were placed before the events started, at regular odds provided by the operator
• I sent you screenshots proving that I had both winning and losing bets, which shows normal activity
The casino did NOT provide
• timestamps,
• bet IDs,
• logs,
• or ANY technical evidence
to support the accusation of “late bets”.

Dear Betpanda.io Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.