Betpanda.io Casino - Cuenta bloqueada sin explicacion y fondos retenidos en Betpanda

Estimado/a @Javika84,

El Equipo de Servicio de Quejas de AskGamblers le pide amablemente que actualice su queja en consecuencia y que aclare el monto total de las solicitudes de retiro en disputa.

Por favor, tenga en cuenta que es obligatorio proporcionar actualizaciones de manera oportuna, según las Directrices del Servicio de Quejas de Casino de AskGamblers (SQCAG).

Gracias por cooperar con el Equipo de Servicio de Quejas de AskGamblers.

Buenas tardes,

Hoy envié un correo al soporte y al equipo de seguridad, el soporte contestó diciendo que no tienen información del caso, que tengo que hablar con el equipo de seguridad, y el equipo de seguridad no contestó, nunca lo hizo.

El monto total de la reclamación no lo sé exacto porque no tengo acceso a la cuenta pero calculo 3.000$.

Gracias

Hello,

We believe the security team has now responded to your query.

The elaborate on the reasons why, the user in question has engaged in betting techniques which abuse the movement of odds, creating an unfair advantage on the player's side. This breaches the following term of our services:

5. ANTI-FRAUD POLICY

In the interests of fair play, it is not permitted to utilise or deploy any novel or recognised betting techniques while using our services which are designed to circumvent the standard house edge in our casino games nor the sportsbook. Should we detect that You have engaged in any activity of this nature, we may immediately suspend, terminate or restrict access to Your Account and/or retain any funds on the account.

Hence, the account was closed and the funds on the account were retained.

Please let us know if you need further information.

Hello,

The first thing that strikes me negatively is that they haven't answered me in 1 month, nor have they given me the reasons why they have cancelled my account and now that I have filed a complaint here they respond in less than 24 hours, this seems very bad on their part, having to get to this point just to be informed of the reason why your account is closed.

Secondly, they are not explaining specifically what has been done. They are talking about new systems, they are talking about services used to find advantages in the game, they are talking about betting techniques, but they are not being specific. It is an indeterminate and standard response for all cases in which they want to close accounts and retain funds for no reason. They have not presented a single proof or explanation in this regard. They are sending a predefined and standard message to anyone who they consider a risk player for their company, that is, someone who can potentially make consistent profits.

Thirdly, I can even say that it may seem legitimate to me that you do not want players who are not profitable on your platform, but what I cannot understand or tolerate is that you steal your money, the money that I have deposited, because it is withheld or stolen? If you want, do not pay me the profit because you consider my game unfair, but I think that at least you should pay me what I deposited, my money is legitimate and you do not have the right to keep it and much less by sending a predefined and standard message without concrete explanations or evidence.

Finally, I would like to say that I offer you a deal, which is what I mentioned before, that you return what I deposited and here our relationship ends. If not, not only will the complaints continue but I will go as far as necessary to make known what you do with the players who are not profitable for you. I plan to go to the international organizations that issue gaming licenses and to all the social networks where you have a presence. This is intolerable.

As I said before, if they pay me what I earned here, we're done.

Thanks.

Sorry, I meant to ask if I get paid what I deposited.

Thanks.

Estimado Betpanda.io Casino,

El Equipo de Servicio de Quejas de AskGamblers le pide amablemente que proporcione una explicación detallada del problema junto con todos los hechos y pruebas relevantes que podrían respaldar sus acusaciones hacia el jugador. Asegúrese de indicar todos los términos relevantes del casino y / o promocionales que cree que el jugador ha incumplido, si los hubiera. Envíe la información requerida a suppor­t@a­skg­amb­ler­s.com directamente.

Tenga en cuenta que de acuerdo con los Términos / Servicio de Quejas de SQCAG / AskGamblers Casino, consideramos que toda la información presentada durante el curso de nuestro proceso de queja es confidencial y, como tal, no se compartirá con terceros.

Tenga en cuenta que en caso de que no responda y / o proporcione la información solicitada dentro del plazo establecido, la queja se cerrará como no resuelta.

Gracias de antemano por tu cooperación.

Queridos todos,

Después de una revisión cuidadosa y considerando toda la información, detalles y / o pruebas presentadas por las partes durante el proceso de queja, el Equipo de Servicio de Quejas de AskGamblers ha llegado a la conclusión de que la gerencia de Betpanda.io Casino ha actuado de acuerdo con sus Términos y Condiciones.

Basándose en la información mencionada anteriormente, el Equipo de Servicio de Quejas de AskGamblers considera este caso resuelto y ahora está oficialmente cerrado. Si bien entendemos que este podría no ser el resultado esperado por el reclamante, nos gustaría recordarle que, en caso de un desacuerdo con nuestra decisión, podría solicitarse una asistencia adicional al respecto al órgano regulador pertinente y / o la entidad ADR designada.