Betpanda.io Casino - Blocked account betpanda without notice

Hello,

We are happy to elaborate on the matter.

The user in question has utilised betting techniques which breach our terms and conditions as per below:

5. ANTI-FRAUD POLICY

In the interests of fair play, it is not permitted to utilise or deploy any novel or recognised betting techniques while using our services which are designed to circumvent the standard house edge in our casino games nor the sportsbook. Should we detect that You have engaged in any activity of this nature, we may immediately suspend, terminate or restrict access to Your Account and/or retain any funds on the account.

This account was flagged to us by the betting provider as they bet on smaller markets and take advantage of early betting lines that are not as accurate immediately upon releasing, beating the market before it adjusts.

Do let us know if you have any further questions.

Of course I shouldn't do this, but the process is gradually accelerating, I'll try to guess and answer in advance. But I don't quite understand what exactly I'm being accused of and what I violated

First of all, explain to me what is meant by "take advantage of early betting lines that are not as accurate immediately upon releasing".

If I understand correctly, you are accusing me of betting on outcomes that have already taken place? That is, I knew the result? But this is impossible, since your match information on your site is updated faster than on the Twitch broadcast. And I made bets before the event began, namely during the break between sets.

I made live bets on table tennis.

As I understand it, we are talking about the Challenger League? After betting on it, my limits decreased. Which could be a coincidence
If my memory serves me right, I made many bets on a match in the Challenger League, specifically on the player Rinderer. Since he was a favorite, but was losing during the game. I was sure that he would be able to win back. I made bets in the re-play between sets. Since the limits did not satisfy me, I made many bets on the same outcome (this is not a violation of the user agreement). In this case, the bets were on the outcome in the set and in the match (that is, I could not know the result in advance, since I made them during the break), and not on rare outcomes such as "win in the 14th draw...", which this provider does not have. But all these bets were lost. The balance of funds on the account was significantly higher before betting on this match.

So, according to your logic, I used some prohibited methods to reduce my balance and lose money?

Let's summarize what I might have violated:

1) Is it forbidden to bet on smaller markets, on table tennis? - no!
The Challenger League is quite famous and they have a well-established process for providing matches for bookmakers.
And I'm not saying that table tennis is not popular.
2) Is it forbidden to make multiple repeat bets on one match, on one outcome? - no!
3) Is it logical to bet, using "fraudulent methods" in order to ultimately lose money? - no!

I think this is a lie and slander. I did not use any prohibited methods or software to beat the bookmaker. I use only my knowledge, statistics and live broadcasts to place bets. Your accusations are far-fetched.
I have many bets, some won, others lost - see for yourself in the betting history.

Also, where is your evidence that I specifically used prohibited methods? Typically, the bookmaker (or provider) limits the limits or the number of bets, but does not confiscate previously deposited funds, as well as winnings.
You can write anything you want, and the client is a hostage to the situation.

Hello,

Happy to clarify the points you made:

"If I understand correctly, you are accusing me of betting on outcomes that have already taken place? That is, I knew the result?"

No, what we stated was that you bet on markets as soon as the odds were released, while they were higher than they should have been due to them not being adjusted properly. Not when the event happened, but when the betting lines were released.

This is information that comes from our Betting provider, so we have no reason to question it's authenticity.

As per the other questions you made, we never mentioned that betting on table tennis or repeating bets would be prohibited, and it certainly isn't. But utilising certain betting techniques that are designed to circumvent the house edge would breach our T&C.

We are happy to provide proof of this to AskGamblers should they wish to see it.

If you require further clarification, we are happy to do so.

Hello.

First, please provide information on the match or matches where the odds were incorrect.

Secondly, you can compare the odds of your provider and the odds of other providers (other bookmakers). I am sure +- they are the same. There are no major deviations. And I should not be responsible for your analysts. Because I have never seen high (wrong) odds on obvious favorites from you.

Thirdly, how can I violate what you yourself provide? You set the odds for the match, and I decide whether to bet or not, based on my assumptions. And I can't know that the odds are set incorrectly. Perhaps your analysts have a different opinion than mine.
As stated in your rules "For any bet to be valid, it must be expressly confirmed as accepted by the corresponding statement in the coupon". You accepted all my bets, which means you agreed to your own terms.
Consider the fact that if we are talking about a match involving Rinderer - Vila. I bet on Rinderer - he was the favorite, but the odds on him were naturally lower than on Vila. Please look at the history and see for yourself.
In the end, Vila won, that is, the favorite lost. It turns out that I lost my money in this match.

Fourthly, as far as I know and have experience playing in other bookmaker companies. If the bookmaker has set the odds incorrectly, it calculates bets on this match with odds of 1. Which was not done. And the bets were calculated as expected - I lost. But it does not block or confiscate funds. That is, this is not a violation of the user agreement. And the error is on your side (!), because you provided the information incorrectly.

You have points in your rules where you calculate erroneous odds using odds of 1. point 6
I attached a screenshot.
It turns out that if you claim that I bet on incorrect odds, then you should calculate them at odds of 1. But do not block the account and confiscate funds.
And I remind you, this did not happen. All bets on the Rinderer - Vila match were counted as losses.


And fifthly. I made many bets, all of them on the same sport, on the same type of outcomes. Some won, some lost. I made a deposit of $500, currently the balance is about $600. At the peak, the balance was about $1,500. Which confirms the fact that there are both wins and losses. And it cannot be a fact that I committed any prohibited actions.

If I could predict the outcome of events or knew for sure which odds would win, the balance would be much larger.

Bottom line: you accuse me of betting on erroneous odds. But these odds are set by your service provider. At the same time, I cannot know with 100% accuracy whether these odds are erroneous or not. This fact is confirmed by the approximately equal number of won and lost bets. And the total balance on my account is only +$100. I couldn't abuse it because the balance doesn't match the fact of abuse.

If your service provider provides incorrect information, then why am I to blame? Why am I a fraudster? Why is my account blocked and my funds, including my deposit, confiscated?

Why don't you have a practice of calculating bets with erroneous odds at odds of 1? You are breaking your own established rules.

It turns out that I am guilty only because I do not know whether the information in front of me is correct or not. Thus, the bets turn into a lottery - will you be blocked after them or not.


Besides, it is written in your rules: "14.4 Refund over a Technical Problem with a Bet
If there is a technical issue from our site, our Website or our Services during a bet which our team can verify; you will be refunded for 100% of the bet amount. This applies to all of our Games, as long as we can detect a technical problem from our site on our Website, Games or Services."


Lots of questions and facts. I am not laconic at all. Please answer all the claims and facts.

Because it turns out that this is the provider's mistake (if there was one at all), but not fraud on my part.

link on your rules
https:­//b­etp­and­a1.i­o/­en/­inf­o/s­por­tsb­ook­-terms

Dear Betpanda.io Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello,

Thank you for your reply.

We never mentioned that the odds were incorrect, but they weren't adjusted to the market yet at the time of placing them. Obviously incorrect odds (such as odds being 8.5 instead of 1.2) would lead to bets being void, but line adjustments happen all the time depending on several factors. This is also not a technical error.

Deliberately betting on odds that have not been adjusted yet as the market has just come out is considered to be a betting technique by our sportsbook provider that is deliberately attempting to circumvent the house edge.

What you are referring to with odds of 1 is that when bets are void, the stake is returned to the player. Which is the same as if the odds were 1.

We will forward the evidence to Askgamblers in due course.

Hello.

I still don't understand what I'm violating. The event is available, bets on it are available, what forbids me from placing a bet? You set the odds for the event. Should I expect any adjustments? I saw the event, the odds for it. I wanted to place a bet. How can I know that the odds are "not adjusted"?

You provide information publicly for me and all other clients. At the same time, nowhere is it stated whether the odds have been adjusted or not. There is no specific information about "adjusted coefficients" anywhere in your rules. I have never heard of such a term.

You have publicly set the odds for the match, what prevents me from using them? Is it my problem that I see the odds in front of me that I want to bet on? In my opinion, these are your and your provider's problems. Moreover, as I wrote above. You have the right to reject the bet. But you accepted all my bets every time. Thus, you agreed to your own terms.

Besides, what advantage do I get? What is the difference between the adjusted coefficient and the usual one? And how did you track the intentional use, if, as I wrote above, I have many similar bets, among which there are both wins and losses. And I have won only $ 100 in all this time.

I have been betting for several years now, all bets have been the same, including with this provider, only with other bookmakers. And no one has ever made such accusations against me.

And I ask you again to explain what bets or what match we are talking about?


Summary and thesis of the questions:
1) What matches and what bets are we talking about?
2) Where in your rules is there information about "unadjusted odds" so that the client could know when he is breaking the rules of use?
3) What is the difference and what is the advantage between the normal odds and the unadjusted ones?
4) If every time I made a bet, the event and the bets on it were available (but with erroneous odds), and as a result you accepted them, why am I breaking the rules?

AskGamblers, please give your interim comment. Including, is there such a rule? Why am I breaking the bookmaker's rules if the possibility to place a bet is not limited, and the bookmaker accepts bets?
And why am I encountering this complaint for the first time with this provider, although it provides its services to most bookmakers on the market?

Sorry, I'll add. Can you imagine what table tennis is? It's a very dynamic and fast sport, the score changes very quickly. The break between sets is only 1-2 minutes. That's why in the coupon settings I chose "accept any changes in the odds" in advance. And most bets are made in a hurry. When I see the odds, there is a desire to place a bet and while the bet is being accepted, the score can already change and thus the odds change, but due to the coupon settings the bet is still accepted regardless of the bet amount.

I sat down over the weekend and thought about it: what is this prohibited technique? How can you break the bookmaker's rules that are not mentioned anywhere. This is not the use of any software, "forks" or errors in the system. You yourself confirm that I made regular bets. But only with one nuance "unadjusted odds". Which I am hearing about for the first time, and I have never been accused of such a thing. As I wrote above, this is not the first year I have been betting on table tennis and I understand many things perfectly well. The provider that supplies you with a line also supplies a line to most/many other bookmakers on the Internet. And I have never encountered anything like this. If I managed to win a certain amount, the bookmaker could reduce the betting limits. But it never blocked, confiscated or accused "of betting on unadjusted odds".

Why does a player register on your bookmaker's website? Probably to try his luck and try to win money? He counts on the honesty and integrity of the bookmaker. Obviously not to just throw money down the drain and get cheated in the end. It's easier to open a window and throw it out...

I don't use any prohibited software, I don't violate your obvious rules. I only place bets that you provide to me and other clients. At the same time, you accept these bets, and don't reject them (which you have the right to do). And bets on table tennis, which is popular. Bets on proven, well-known leagues. How can I be a fraudster? The point of absurdity is that at first you accepted the bets by the system, and then, ONLY WHEN I REQUESTED A WITHDRAWAL, you accused me of fraud. This is nonsense... And you also ignored me until I wrote a complaint...

Not only did you not pay the total amount with the winnings (a measly $100), you even confiscated my personal funds (deposit), based on the general clause. At the same time, you de facto admit that I did not physically violate anything. You blame me only for my thoughts and desire to place a bet.

Under such a pretext, you can blame any player you don't like.

You don't follow your own rules, but interpret them as you see fit.
I insist that you pay out all the money on my balance: my deposit, as well as honestly won money. For a total of $600+

Hello,
We have sent the necessary proof to AskGamblers and we await for their decision on the matter.

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Betpanda.io Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.