Betpanda.io Casino - Reopened my permanently closed account requesting refund of deposits after 3 September 2025 - Ungelöste Beschwerde

Nadika

On 3 September 2025, I emailed BetPanda support and requested that my account be permanently closed without the possibility to reopen it ever again, clearly stating that I no longer enjoy gambling.
BetPanda confirmed the permanent closure in writing the same day (proof attached).

Despite this, my account was later reopened, allowing me to deposit and gamble again.
This directly violates my explicit written request and BetPanda’s own confirmation, and constitutes a serious breach of responsible gambling and player protection obligations.

I contacted Betpanda formally to request an explanation and a refund but have not received a satisfactory response.
I respectfully request a full refund of all deposits made after 3 September 2025, as these funds were accepted while my account should have remained permanently closed.

I have attached the following evidence:
• My original email to Betpanda support requesting permanent closure (dated 3 September 2025).
• BetPanda’s confirmation email acknowledging the permanent closure.
• Screenshot proof of these communications with visible date and time.
• Proof of subsequent deposits and activity on the account after the closure date.
• My follow-up complaint email requesting a refund, to which Betpanda has not replied.

AskGamblers

Dear @Nadika,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed deposits.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Nadika

Clarification of Total Disputed Deposits – Betpanda Complaint

Dear AskGamblers Complaint Team,

Thank you for your message and for reviewing my complaint.

I would like to confirm that the total amount of disputed deposits made after my permanent account closure request on 3 September 2025 amounts to 5,095.06 USDT.

All of these deposits were made during the period when my account should have remained permanently closed, as Betpanda had confirmed in writing.

Please let me know if you require a breakdown of these transactions or any additional documentation — I will be happy to provide it promptly. (It is the total sum of the deposits showing on all my screenshots in my Betpanda account - I have circled the deposits in red mark)

Thank you for your time and continued assistance.

Nadika

Hi there,

I would like to provide an update regarding my case. I reached out to Betpanda’s support team to ask about the current status of my complaint. They confirmed that my case has been forwarded to their Disputes Team and that I will be notified via email once their review is completed.

I am currently awaiting their official email response and will share any updates or correspondence here as soon as I receive them.

Thank you for your continued assistance and for keeping this case open during the review process.

Kind regards,
Nader Seghatoleslami

AskGamblers

Dear Betpanda.io Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Betpanda.io Casino - Reopened my permanently closed account requesting refund of deposits after 3 September 2025

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