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Betpanda.io Casino - Account block after request of 1st withdrawal

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Casino en conflicto

Betpanda.io Casino

Cantidad

$ 1697

hace 4 meses

Sorry for my english, hope it will be clear

Hello,

Since ~ two weeks since, and I still don't have any update from Betpanda about my case:

My account was closed instantly after my first request of withdrawal. KYC was requested by email ( ID, utility bill, proof of deposit and record short video of their embarrassing text being spoken ). All requested documents and video was sent and since that moment no updates. They ignored my emails with my questions when my account would be open again or when my withdrawal would be processed.

Gambled only on sports events ( football, basketball ).

Amount of requested withdrawal is: 1697$

hace 4 meses

They have deigned to answer me just after i have published here a complaint.
So their answer is:


" Hi,



Thank you for sending your documents over to us.

Your betting behaviour was flagged as suspicious by our Sportsbook provider and upon further investigation of both your account and betting activities with our Sportsbook provider, it was determined that you have breached our Terms and Conditions.

For this reason, your account that is registered to this email address will be closed permanently. All the funds and pending bonuses have been forfeited.

We understand that this is not the outcome which you were looking for, but our decision on the matter is final and we will not engage in further correspondence regarding this subject.




Best regards,
Betpanda Support Team

Ticket ID: 8J0SZ3 "

Unfortunately, you can't expect anything else from such scammers. Be careful everyone else, avoid using the services of this casino.

AskGamblers
hace 4 meses

Dear Betpanda.io Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Betpanda.io Casino Quejas

  • 8 de 14 Resuelta
  • 1 día Promedio de respuestas
  • 5 días Duración media de la queja
  • 3,065 USD Importe medio

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