I am filing a complaint against Bet Panda regarding unfair account closure and confiscation of winnings.
Timeline of Events:
- I deposited 500 USDT twice (total 1000 USDT) into my Bet Panda account.
- After placing two bets and winning, I attempted to withdraw. Initially, Bet Panda advertised "no KYC," but later required KYC verification.
- After completing KYC, I received an email stating my account was closed due to "breach of Terms and Conditions." However, no specific clause or evidence was provided.
- Bet Panda only allowed me to withdraw my most recent deposit (499.99 USDT), excluding my earlier 500 USDT deposit, and confiscated all winnings.
- I requested clarification, but they have not explained which terms I allegedly violated or why only one deposit was refunded.
Issues:
1. Confiscation of winnings without citing specific Terms and Conditions.
2. Failure to return all deposits (only one deposit refunded).
3. Lack of transparency and refusal to provide evidence of alleged breach.
4. Misleading advertising of "no KYC" followed by sudden KYC requirement.
Requested Resolution:
- Full return of all deposits (total 1000 USDT).
- Payment of all legitimately won funds.
- Clear explanation of any alleged breach, with evidence, if they maintain their position.
I have attached all supporting evidence(the image upload has an error). The operator’s silence and vague responses violate fair gaming standards and consumer protection principles. I request AskGamblers to intervene and ensure a fair resolution.
Información sobre las quejas
Dear @abspecial,
The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
Total amount is 1005usdt , which includes my 500 deposit not returned and 505 of my winnings confiscated. Please I ask the admin to give a sanction on this casino or delist them , They do not reply to complaints and they keep doing this to customers
Betpanda.io Casino Quejas
- 8 de 16 Resuelta
- 1 día Promedio de respuestas
- 5 días Duración media de la queja
- 3,042 USD Importe medio
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