Betpanda.io Casino - Failure to return all deposits and confiscation of winnings

Dear @abspecial,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Total amount is 1005usdt , which includes my 500 deposit not returned and 505 of my winnings confiscated. Please I ask the admin to give a sanction on this casino or delist them , They do not reply to complaints and they keep doing this to customers

Dear Betpanda.io Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers Team,

I am following up on my complaint against BetPanda (Star Bright Media S.R.L, Costa Rica). It has now been 5 days since I submitted my case, and BetPanda has not provided any reply or resolution. I note that BetPanda even displays the AskGamblers logo in their website footer, which implies they recognize and accept your dispute resolution process. Their lack of response is therefore unacceptable.

To recap briefly:
- I deposited legitimate funds and placed bets in good faith.
- My account was closed and winnings confiscated without clear explanation or evidence of a Terms & Conditions breach.
- Only part of my deposit was refunded, leaving me at a loss.
- I submitted all supporting documents and correspondence with my complaint.

I kindly ask that AskGamblers escalate this matter further, given BetPanda’s refusal to engage. If BetPanda continues to ignore the process, I request that AskGamblers mark the operator’s profile accordingly to warn other players and assist me in pursuing further remedies.

Thank you for your continued support, and I look forward to your guidance on the next steps.

Sincerely,
AB