Betpanda.io Casino - Played twice and my account got permanently closed

Good afternoon, I have attached everything related to the case. Could you be more specific about what I need to send regarding this complaint, please?

As previously reported, the account is blocked, I cannot access it to demonstrate any transaction, I sent the transactions I made to betpanda.io and the documentation requested by them.

Dear Betpanda.io Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Hello,
Certainly, we are happy to provide further details on the account closure.
However, as these are details that can only be disclosed confidentially, could you provide us with an email address to send them to?

Dear Betpanda.io Casino,

Please refer to our previous correspondence regarding the case, and email our Complaint Team at suppor­t@a­skg­amb­ler­s.com

Thanks in advance for your cooperation.

my e-mail is < personal info removed >

Hello,
Ah, you are absolutely correct. Will reply to the same email chain.

Dear @lucasxd0905,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Good morning, so far no response from Betpanda, since this last message from them requesting my email, I have not received any response to the email, I have already checked the spam box, etc...