Betpanda.io Casino - Unjustified Account Closure and confiscation of 2944 USDT

Dear Betpanda.io Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello,

We are reviewing the case and will provide you details via email as soon as possible.

We thank you for your patience.

So I am assuming I do not have to reply to this for now?

Dear Betpanda.io Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

And if it is considered unresolved, what are my options then? I don’t think betpanda should be allowed to get away with this…

Hello,
Our apologies for the delay.
We have sent the necessary information to AskGamblers via email.

Hello,
As per the information we sent to AskGamblers, the user in question has engaged in a betting technique known as placing "late bets", meaning events that have already happened in real life, hoping to place the bet between the real-life event and the sportsbook catching up with this.
This breaches are rules as per below:

5. ANTI-FRAUD POLICY
In the interests of fair play, it is not permitted to utilise or deploy any novel or recognised betting techniques while using our services which are designed to circumvent the standard house edge in our casino games nor the sportsbook. Should we detect that You have engaged in any activity of this nature, we may immediately suspend, terminate or restrict access to Your Account and/or retain any funds on the account.

Hence, the account was closed and funds on the account forfeited.

Hello again.

This is a very surprising accusation from your side and I object that this is the case. If I should have even placed a single bet on an event that had already happened, I can assure you that this would have happened 100 % unintentionally.

Almost all my betting has been live betting, so I wonder how it is even possible to apply the technique you are accusing me of in live betting?

In any case, if you have send the “proof” to AskGamblers, I am 100 % positive that there cannot be reached a conclusion that I should have applied such a betting technique systematically.

I find it even highly unlikely that I should have even placed a single bet “late”. I guess it could potentially happen to anyone unintentionally on a single occasion. Should that be the case, I can assure you that I was and still am completely unaware of that.

I remain positive that the AskGamblers team will reach a conclusion in favor of me. In the meanwhile, if you or the casino has any questions, I am happy to engage into this conversation and get to the root of how my account could ever have been flagged for such betting technique.

Best regards

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Betpanda.io Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.