Betpanda.io Casino

Account blocked and confiscation of deposit and balance

Por bettingfede98

hace 1 año

Dear AskGamblers Team,

I would like to report a serious issue with Betpanda, an online betting platform where I recently had an extremely negative experience.

I deposited $1,000 and placed a few sports bets on major leagues (Serie A, Champions League, etc.). After less than five bets, my account was blocked without prior notice. Following the KYC (identity verification) process, I was informed that my account was flagged by their odds provider (Betby) for alleged violations of their terms and conditions.

I would like to highlight the following:

1) Confiscated Total Balance: At the time of the block, my account had a balance of nearly $4,000 (including winnings).
2) No Violation of Rules: I am a regular bettor with years of experience on regulated Italian platforms. I have never engaged in arbitrage betting or used any illicit methods. I only placed regular bets on mainstream events, none of which were suspicious.
3) Request for Bet History: I have repeatedly requested via email that Betpanda provide my betting history to prove my innocence, but they have consistently ignored this request.
4) Confiscation of Deposit: Even if my winnings were annulled (which I do not accept), my $1,000 deposit is my own money and should not have been confiscated under any circumstances.
5) Inadequate Responses: As proof of their dismissive attitude, Betpanda replied to me on Trustpilot and another forum stating: “We have already replied to you via email, case closed.” This indicates that they have no intention of providing a fair resolution to my case.
I cannot understand how such a practice can be justified, especially since there is no clause in their terms and conditions that permits the confiscation of a deposit in the absence of fraudulent or illicit activity on my part.

My Request:
I am seeking a full refund of my $1,000 deposit as a priority and, if possible, the winnings that were rightfully mine (total balance of nearly $4,000). Additionally, I request that Betpanda provide my betting history for transparency and to demonstrate that I have not committed any violations.

I hope to resolve this matter fairly and equitably, and I look forward to your assistance in helping me recover at least my deposit so I can permanently end my relationship with Betpanda.

Thank you for your support.

Best regards,
,
bettingfede989

Casino en conflicto Betpanda.io Casino

Motivo Violación de los términos del casino

Cantidad $4000

Discusión

AskGamblers

• Support Team

hace 1 año

Dear all,

We regret to inform you that despite all the AskGamblers Complaint Team requests, Betpanda.io Casino management failed to provide reasonable justification and/or solid evidence which could prove the validity of the accusations against player.

Unfortunately, in this situation, the AskGamblers Complaint Team has no other choice but to close the case as unresolved and advise the player to seek further assistance from the relevant regulatory body or appointed ADR entity. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Betpanda.io Casino

• Representative

hace 1 año

Hello Federico,

We are not in a position to comment on how other operators carry out their operations, they might have different rules and/or terms to our services, which we are sure they adhere to like we have done here.

We are not saying that there was no wrongdoing on our platform, quite the opposite. We are simply stating that, like you pointed out, this is behaviour which appears to repeat itself. We also cannot comment on why your account was limited in the first place, but there must have been a reason to do so.

The piece of Terms and Conditions which you breached was already provided above, but please find it again below:

5. ANTI-FRAUD POLICY

In the interests of fair play, it is not permitted to utilise or deploy any novel or recognised betting techniques while using our services which are designed to circumvent the standard house edge in our casino games nor the sportsbook. Should we detect that You have engaged in any activity of this nature, we may immediately suspend, terminate or restrict access to Your Account and/or retain any funds on the account.

We also don't believe we have been vague, we have pointed out exactly what terms were breached.

AskGamblers has already been provided with the proof some time ago, and we have had further discussions with them via email.

Finally, we are not at the liberty to disclose a detailed account of the investigation or how these decisions are made as this could enable nefarious actors reading this conversation to take advantage of this information. We have been as transparent as possible, given the circumstances.

bettingfede98

hace 1 año

Dear Betpanda Team,

I find it quite interesting that you claim I have previously violated the Terms and Conditions on other sites using Betby as an odds provider. On what basis are you making this claim? You seem to be grasping at straws simply because I openly stated (in full transparency) that, after months of betting on BC.Game, they limited my stakes from several thousand USDT to a few hundred—a completely normal practice when you win a lot on any bookmaker. But BC.Game never confiscated my winnings or my deposit.

Now, you argue that seeing only these five bets “diminishes their meaning” because I have placed other bets on sportsbooks using Betby before. So are you saying that my account was flagged not based on my activity on Betpanda, but simply because I had played elsewhere before? If that’s the case, then you’re admitting that you closed my account and confiscated my funds without any actual wrongdoing on your platform.

You claim to have concrete proof of a breach of your Terms and Conditions, yet you refuse to provide it. So again, I ask:
• Which exact Terms and Conditions did I violate?
• What specific actions led to the confiscation of my funds?
• Why do other bookmakers limit players but still allow them to withdraw their balances, while you have outright confiscated everything?

Your responses so far have been vague and contradictory. If you truly had concrete proof, you would have no reason to withhold it. Instead, you keep avoiding the issue while refusing to justify the confiscation of my deposit and winnings in any meaningful way.

If, for security reasons (or more realistically, because of Betby, since you are putting all the blame and responsibility on them), you cannot provide this evidence directly to me, then send it to AskGamblers instead. If you are confident in your decision, this should not be a problem.

I continue to demand transparency, a proper explanation, and the full return of my funds.

Best regards

Betpanda.io Casino

• Representative

hace 1 año

Hello Federico,

As we have mentioned on several occasions to you already, betting history of any account as a standalone piece of evidence rarely proves if anybody's bets are legitimate or illegitimate. It simply shows that bets took place, but not under what circumstances.

To deduce if they are using some sort of tactics that could constitute a breach of our Terms and Conditions you need much more supporting evidence, something which cannot be seen simply from what the bet was placed on and how much for. That is why when the activity of an account is flagged by the sportsbook provider, who has much more data available to them when making decisions, it is exceedingly rare that this is inaccurate.

Also, if these were the only five bets you have ever placed on a sportsbook with this provider, the situation could be slightly different, but as this is not the case, it diminishes the meaning of seeing only these five bets even further.

Hence, we stand by the decision with concrete proof that breach of our Terms and Conditions did most certainly take place and therefore it is not possible to provide you with the winnings from these bets or a refund.

Estadísticas de quejas de Betpanda.io Casino

Resueltas 8 / 19

Cantidad promedio $2,814

Duración media de quejas 5 días

Tiempo de respuesta promedio 2 días

Betpanda.io Casino Quejas

Ver todas las quejas contra este casino.

Cuenta bloqueada sin explicacion y fondos retenidos en Betpanda

Estimado equipo de AskGamblers,

Quisiera presentar una queja formal contra Betpanda.io, ya que mi cuenta ha sido bloqueada sin previo aviso ni explicación y aún tengo fondos dentro de ella.

El día 16 de Febrero de 2025, intenté acceder a mi cuenta en Betpanda.io y me encontré con que estaba bloqueada. Inmediatamente me puse en contacto con el servicio de atención al cliente a través del chat en vivo, donde me informaron que el departamento de seguridad se pondría en contacto conmigo para darme una explicación.

Sin embargo, ha pasado casi un mes desde ese momento, y no he recibido ninguna comunicación por parte del casino. He intentado contactar con ellos en varias ocasiones, pero siempre me dan la misma respuesta sin ofrecer ninguna solución concreta. Mientras tanto, mi dinero sigue retenido en mi cuenta y no tengo acceso a retirarlo.

Cuento con capturas de pantalla y registros de mis intentos de comunicación con el casino, que estoy dispuesto a proporcionar si es necesario. Solicito la intervención de AskGamblers para que el casino desbloquee mi cuenta o, al menos, me permita retirar mis fondos.

Agradezco su tiempo y espero su pronta ayuda para resolver este problema.

Saludos cordiales,

Resuelta

Closed my account stole my money

I am writing this to warn other players about my experience with Betpanda.io. I have been using this site for a couple of months for sports betting and casino games without any issues—until I actually won.

Two days ago, I was asked to complete a KYC verification. Immediately after submitting my documents, I attempted to withdraw my balance. My withdrawals were repeatedly rejected. After contacting support, I was told an "internal investigation" was underway.

A few hours later, I received an email stating that I had violated their terms and conditions. No specific reason, no evidence, and no explanation were provided. I can guarantee 100% that no rules were broken:

I do not use VPNs (even though they claim to allow them).

I do not use any third-party software or bots.

I do not engage in "value betting" or arbitrage.

I have never had issues with any other reputable bookmaker.

The most absurd part? They gave me 72 hours to withdraw only my last deposit (approx. $200), while confiscating the remaining $500 of my legitimate winnings. If I had truly violated their terms, why would they return the deposit at all? This "act of good faith" is a transparent attempt to steal my profits while trying to look "fair" on paper. If there was a violation, prove it. If not, pay out the full balance.

Betpanda.io is acting like a typical "scam" site that welcomes your deposits but finds excuses to seize your funds the moment you become a profitable player.

Verdict: Avoid this site at all costs if you value your money and your time.

No resuelta

$500

Confiscated funds from the account

Hello,
I deposited a total of $3300 on this site and won $1000, when I decided to withdraw $4300 from the site, my account was blocked and I was informed by email that they were confiscating my money! Until now, such a thing had never happened to me, they even confiscated the deposited amount! I wrote several emails and I have no answer why they confiscated my money, they only showed me some point of their rules, but this is unacceptable for them to confiscate your deposited amount! Please help, these are scammers, I want my deposit of $3300. The last response from them was on 16.07.2025.

No resuelta

$3,300

Failure to return all deposits and confiscation of winnings

I am filing a complaint against Bet Panda regarding unfair account closure and confiscation of winnings.

Timeline of Events:
- I deposited 500 USDT twice (total 1000 USDT) into my Bet Panda account.
- After placing two bets and winning, I attempted to withdraw. Initially, Bet Panda advertised "no KYC," but later required KYC verification.
- After completing KYC, I received an email stating my account was closed due to "breach of Terms and Conditions." However, no specific clause or evidence was provided.
- Bet Panda only allowed me to withdraw my most recent deposit (499.99 USDT), excluding my earlier 500 USDT deposit, and confiscated all winnings.
- I requested clarification, but they have not explained which terms I allegedly violated or why only one deposit was refunded.

Issues:
1. Confiscation of winnings without citing specific Terms and Conditions.
2. Failure to return all deposits (only one deposit refunded).
3. Lack of transparency and refusal to provide evidence of alleged breach.
4. Misleading advertising of "no KYC" followed by sudden KYC requirement.

Requested Resolution:
- Full return of all deposits (total 1000 USDT).
- Payment of all legitimately won funds.
- Clear explanation of any alleged breach, with evidence, if they maintain their position.

I have attached all supporting evidence(the image upload has an error). The operator’s silence and vague responses violate fair gaming standards and consumer protection principles. I request AskGamblers to intervene and ensure a fair resolution.

No resuelta

$1,005

Account closure with all my money

Hello AskGamblers team,
I’m submitting this complaint because the casino has decided to close my account and keep the funds I won legitimately, without providing any concrete or detailed justification.
Here is what happened:
The casino asked for documents and I submitted everything they required.
After verifying my identity, they informed me that my sportsbook activity “breaches their Terms & Conditions”.
However, they did not specify which rule I supposedly violated, nor what action triggered this decision.
They only gave me 72 hours to withdraw my last deposit, but they are planning to keep the remaining balance, which consists of legitimately won money from bets placed on odds they themselves offered.
I want to make this very clear:
The funds in my account were earned fairly and honestly, with normal bets, no bonus abuse, no duplicated accounts, nothing suspicious.
They were simply winnings from regular betting activity.
Closing my account is their choice — I accept that.
But keeping my money without giving a specific explanation is completely unfair and unacceptable.
I am requesting AskGamblers to help me obtain:
A transparent explanation of the exact clause they claim I breached
The release of my full balance, since the funds were earned legitimately and do not belong to the casino
Right now it feels like a completely unjustified confiscation of funds, and I hope AskGamblers can assist me in resolving this situation.
Thank you in advance for your support.

No resuelta

€570

Reopened my permanently closed account requesting refund of deposits after 3 September 2025

On 3 September 2025, I emailed BetPanda support and requested that my account be permanently closed without the possibility to reopen it ever again, clearly stating that I no longer enjoy gambling.
BetPanda confirmed the permanent closure in writing the same day (proof attached).

Despite this, my account was later reopened, allowing me to deposit and gamble again.
This directly violates my explicit written request and BetPanda’s own confirmation, and constitutes a serious breach of responsible gambling and player protection obligations.

I contacted Betpanda formally to request an explanation and a refund but have not received a satisfactory response.
I respectfully request a full refund of all deposits made after 3 September 2025, as these funds were accepted while my account should have remained permanently closed.

I have attached the following evidence:
• My original email to Betpanda support requesting permanent closure (dated 3 September 2025).
• BetPanda’s confirmation email acknowledging the permanent closure.
• Screenshot proof of these communications with visible date and time.
• Proof of subsequent deposits and activity on the account after the closure date.
• My follow-up complaint email requesting a refund, to which Betpanda has not replied.

No resuelta

$5,095

Withdrawal denied and account closed

Today, I have been informed that Betpanda blocked my account and my withdrawal because "my betting behaviour was flagged as suspicious by our Sportsbook provider". Now they have my 1050USD for zero reasons. They don't even tell me what I did wrong. Just generic reasons to keep my money locked. I don't arb, fix matches, dual account or anything in that matter. They just closed my account for no reason and are not following up why.

No resuelta

$1,050

Account block after request of 1st withdrawal

Sorry for my english, hope it will be clear

Hello,

Since ~ two weeks since, and I still don't have any update from Betpanda about my case:

My account was closed instantly after my first request of withdrawal. KYC was requested by email ( ID, utility bill, proof of deposit and record short video of their embarrassing text being spoken ). All requested documents and video was sent and since that moment no updates. They ignored my emails with my questions when my account would be open again or when my withdrawal would be processed.

Gambled only on sports events ( football, basketball ).

Amount of requested withdrawal is: 1697$

No resuelta

$1,697

Played twice and my account got permanently closed

Good morning,

After creating an account at this house and playing only twice, winning both times at the casino, documentation was requested for security verification, and after sending this documentation.

It took 13 days to analyze it, and today, they informed me that the account violated the terms and conditions and will be permanently closed. That's why I'm making this complaint.

They are blocking almost 19K USD, which corresponds to more than 100K BRL

Ticket ID: CRM761

This is the ticket for the documentation request

Ticket ID: NANO68

This is the ticket for the permanently closed account warning

I have all the proof here in the email, requested documentation, etc., but I can't attach it because it's giving an upload error.

No resuelta

$19,000

Blocked account betpanda without notice

Sorry for my English. I used translator.

Registered on the site on March 16, 2025.

March 19, 2025 made one deposit of 500 USDT in crypto ERC20.

On March 21, after victories and defeats, I decided to withdraw the remaining funds. At that time, it was ~577 dollars.

After which they asked me KYC. I would like to point out that when registering they do not ask you to go through a KYC.

I sent immediately everything they asked for and waited. They did not name the verification results. I never received an answer. But then I found out that my deposit was rejected and my account was blocked. I contacted support as indicated, but support said that they do not have the information and I should wait for an answer by email.

3 days have passed, and there has been no answer. It is completely unprofessional to treat clients like this - first block them and not even notify them of the reason for the blocking.

After reading reviews on the Internet, I decided not to waste time and immediately write a complaint. Since I do not receive any specific answers to numerous questions in live support on the site.

I'm sure I didn't violate anything. And at the very least, it's strange to block without a reason.

I'll note that my country is not on the list of banned countries. But I used a VPN. I use a VPN for my personal purposes, not to bypass the site blocking. It's just more convenient when it's always on. The support team claims that they are VPN friendly.

I have attached screenshots. If you need any other information, I am ready to provide it.

At the time of blocking, the balance was about $600, because I made last bet before block.

I ask you to help me understand this strange situation and withdraw my funds from the account.

As you can see, I am not the only "lucky one". This is a problem that is common to many users. You can also go to the complaints of this casino on your site and make sure that there are many similar complaints to mine. And if you look at the dates, they are too frequent.

Sincerely.

No resuelta

$600