Zodiac Casino

Zodiac Casino - Not paid out the second payment I am owed

€2596

Originally won 10,000 withdrew 10,000 that was approximately 6 weeks ago since then have jumped through every hoop they wanted me to and in the end they said don't we can they can only pay me out in 4,000 increments every Friday finally receive the first one but then the second one has not shown and I can't get hold of them and their ghosting me

Zodiac Casino - Not responding to my emails

The casino has restricted the account. Since May 23, I can only log in and I can 't play. I sent all the documents. They respond twice a month. Since August 4, they do not respond to emails in the chat, they do not solve anything.

I had a balance of $230, but the balance disappeared somewhere? The score is zero. I don't understand why it can take so long and when they unlock and return $230 to the casino balance.

Zodiac Casino - My withdrawal disappeared

$230

Hi. I won 4000£ on zodiac casino and withdrawn it to PayPal but suddenly my account after verification got reset and I don’t see any transactions. My loyalty rewards are gone as well. I’ve wagered entire amount needed in order to withdraw winnings. I have screenshot from withdrawal and bank statement from deposit.

Zodiac Casino - Casino forgot me

£4000

Zodiac casino has told me repeatedly that I don’t have a valid email and I ain’t using a matching email, although this is the same email I always use, so know they won’t pay me my 260$ withdrawal that they owe me.

They continue to ignore my emails and have erased many emails from them up to March of 2022 and I have played this casino many times before as well.

Here are the attached files of the withdrawal they didn’t pay me

Zodiac Casino - Delayed payment for more than 77 hours

$260

I have a withdrawal of 1099.60 in pending since 77 hours.

As per their term, it's supposed to be in pending for 48 hours. It was supposed to be released yesterday, but the amount is still in my account.

I try to reach support and all they can say is It will be send tomorrow. They can't tell me when exactly and why they didn't send it yesterday.

My complain here is that the 48 hours pending is long enough, now 95+ hours in pending is unacceptable and we all know why they do that "pending" period.

I will have to wait all week-end and more when I should have received it yesterday.

Support won't help me other than saying tomorrow.

Zodiac Casino - Won't pay what is mine

$1099.6

I had been playing for a couple of weeks with no problems. I had €0.00bonus cash and €20443.76 in cash balance so I decided to withdraw it, that was ok I sent all the I'd documents they asked for, they even got back to me saying "with a large amount they will pay €4000.00 a week" witch I didn't mind to much. So from pushing withdrawal, & getting together & sending all the documents & I'ds they asked for & them saying what they could pay a week it all took about 7days. Then I noticed I couldn't even get into my account to keep playing. I went through live chat they found my account but keeped on say the same thing & sending me to Risk Management through email. Every time I email then they said the same couple of words &that was it I ask them to ring me but they didn't. What should I do.

Zodiac Casino - Encouraged to deposit, withdrawal not paid

€20443.76

I played the slots with Zodiac Casino and maganaged to win £3,500. I went to withdrew my money on 24th April 2019 and still have not received my money- despite providing all 6 of the documents that Zodiac have slowly requested from me over 14 days.

Zodiac have still been encouraging me to gamble via email and accepting my deposits.

I strongly think that Zodiac do not have the funds to pay me.

Zodiac emailed me on 29 April saying that in order to process my withdrawal I needed to send my:

Utility bill

Driving licence

Front and back of card.

I sent all the requested documents. However Zodiac still did not process my withdrawal; and 7 days later they asked for my bank statement, and bizarrely a picture of my ID next to the computer with my Zodiac signed in.

I duly provided this and have still not received my money.

Please asssist me with this Ask Gambler.

Regards,

< Full name removed >

Zodiac Casino - Payment delayed, risk management team is yet to comeback after a week of waiting

£3500

Hi, I went on winning 400usd however when I initiated the withdrawal casino asked to confirm the identity and requested to send the documents via email. I submitted the documents last Wednesday, after a day I went back to live chat they informed it's pending with risk management team and I followed up couple of times with risk team and in live chat but til date I haven't received any response. Could you please help me on my withdrawal process.

Zodiac Casino - Waiting almost two weeks to resolve on reported mistake with e-check transaction

$400

Below is the email I submitted to casino risk management after being directed to by chat . Its been 12 days with nothing . I have no response, my account is locked, the phone number provided does nothing but direct you to chat. Chat directs me to email, email never responds :( , my user name is tracy Username: ******* Casino: Zodiac Casino I was asking chat help for withdrawing my winningsof $169 and as i went through the steps for an echeck I did it as a deposit instead of withdrawel. She sad to contact you to cancel the deposit as it was in error and then she said chat can help me my orignal wihdrawel. I HAVE NOT TOUCHED OR PLAYED A GAME SINCE THIS PER CHAT PERSONS REQUEST here is my conversation with chat tonight Tracy i went to withdraw my money via an echeck and did a deposit insteaD CAN YOU PLEASE REVERSE AND CORECT IT10:15 PM i did not realize i hit the echeck and filled it out for a deposit instead of a withdrawel Hannah I’m just going to pull up your account details. Give me a moment to see what I can do. Tracy ok i just tred to withdraw my winnings of 169 and did it as a deposit Hannah Ok, thank you please wait just a moment and make sure not to play any games. Tracy not doing anything lol and thanks Hannah Thank you for waiting Tracey Ill just be a few more minutes Tracy ok thanks Hannah Thank you for your patience. You will need to contact our Risk Management Department for a refund via email at [email protected] In the mean time be sure not to play with the funds or we won't be able to refund the money Tracy well what do i tell them and why couldnt you fix this issue this is money i can not have taken out of my account can they resolve this asap Hannah Just tell them that you deposited the money by mistake and they can issue you a refund.

Ungelöst

$169

Beschwerde-Statistik

Gelöst 20

Durchschn. Betrag $ 930

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

4.7/10 ● 70 Bewertungen

Top-Bewertungen unserer Spieler

Mamakat77

vor 1 Jahr

10/10

Pretty much my favorite online casino, however I did win like 9000 bucks right away within my first week of play, no longer that lucky any longer. However no problem whatsoever withdrawing my winnings. Easy to navigate and lots of loyalty rewards! Two thumbs up from me!

I really can’t say there’s anything I do not like about this online casino… Other than I did win big at first and now not so much! However it’s easy site to navigate and plenty loyalty rewards so I continue to play here.

Honeybadger9

vor 1 Jahr

1/10

I have played at this site for many years and it was fine , seemed fair ,used many of their bonuses... Think I managed to cash out once all in all was a pleasant experience..... Until it wasn't.... And it went down hill fast

They Punish people for absolutely no reason.... they're responses are 100% contradictory.... And make no sense.... I have had my account restricted out of the blue one day for no reason.... They gave me a promo email saying to match bonus upon deposit.... I deposited 10 $ and received 1000 v.i.p points (equivalent to 10$ ) I wagered my deposit and eventually lost it) I went to redeem my points to continue playing when to my surprise I am not allowed to cash said points ... My account has been "temporarily suspended" This was a couple of weeks ago ... I have had several chats with live support with the same nonsense responses.... They can't tell me anything I have done wrong to deserve these restrictions... They can't tell me why I am being punished... They have even said according to my account I am a "valued player" I asked why they would punish a "valued player"? They continuously say don't worry, the suspension is only temporary as if that is supposed to console the situation... You haven't done anything to deserve us treating you this way... But the good news is, it's only temporary. What? They say if you continue to deposit and play/wager your money the suspension will be lifted.... I mentioned that I had already made and wagered 2 other deposits this week ... They responded it doesn't matter how much or how often you deposit .... Wait what ?? You just told me that to get the suspension lifted I had to deposit and wager and show intentions to risk my own funds to lift the suspension.... Absolutely ridiculous... They write the terms and conditions of these bonuses ... I have complied with the terms written ... Why am I punished for that? If they wanted more $ for each bonus all they had to do was up the minimum deposit to acquire it. Beyond my control ... It's like someone asking you if you want to bet on something, then after they lose, they keep your money because they didn't like the terms of the bet... They were your terms!! Horrible treatment of a long-time customer... It makes me sick ... So, Disrespectful.... Have never been treated in such a manner by any other site ... Beware of this one at all costs

Daveddmm

5/10

Selection of games. Seems like an established brand so I am sure you will get paid if you do win, however there is not much more past that. There is many negatives to this site.

Withdrawal is pending WAY too long. I believe mine was 48 business hours. They obviously prey on folks to cancel it. I’m glad I didn’t. Live chat is an annoying bot. I would not recommend playing here at all.

Flatzem

6/10

Zodiac Casino happens to be one of the dozens of casinos that is part of the well know and large Casino Rewards Group and was I think the very first Casino Rewards member casino that I signed up to and why would that be, well they had a sign up bonus for those that deposit just 1 euro they get a 20 euro bonus, but it came with 60 x bonus wagering requirement. Thus had a 1200 euro wagering requirement, quite a lot if you ask me but it was all from a single 1 euro deposit via credit card.

Only managed to get just above 10% of the 1200 euro wagering requirement and the slot RTP was just under 84% during that time.

Zodiac Casino had all the microgaming software only slots software but of a high enough quality compared to other software even though many of the slots were similar.

All the playing action was done with the download client but then the casino like many others moved away from the download client to the web based version variant and that is the way of the casino industry to have us all on our browsers.

Deposit was made easily via a credit card with no deposit fees charged. And there was never a cashout from this casino however I am sure it would have required me to use an ewallet to cashout or bank wire transfer.

Never had to go through KYC since I never had to make a cashout but also never would have needed to anyway since other casino rewards member casinos didn’t require KYC to play at them.

Casino rewards casinos such as Zodiac Colosseum casino have only Microgaming software thus lack the variety of many other casinos but it is what it is.

The wager requirement on the bonus was quite high at 60 times bonus wagering would have been so much better had it been lower but if you were to hit a big jackpot then finishing the wagering would been no issues but my play on the mega moolah slot didn’t go so well except in the early stags.

India

1/10

I have nothing good to say as I deposited and did not receive my bonus so I will not be depositing ever again. Sticking to reliable casinos such as bet 365.

I joined by adding £1 to get the 80 free spins, did not receive the bonus so live chatted. Was told they had to put me through to someone else so I waited, only then to be told I had to email another department. What a scam!

Tristanswifey81

1/10

I'm filing for civil court tomorrow morning got to make sure that I have all the emails that I need and all the withdrawal certificates and all the evidence that I need for tomorrow morning altogether I'm pretty sure it is but I can get a double check it the Zodiac casino. I don't recommend it for anybody anytime when you do win big they won't pay you even when you've deposited money to play they won't pay your deposit, theY come up with a scandalous reason as to why they shouldn't pay you to avoid this casino at all costs they're scammers.

Hi tristanswifey81 Please submit a complaint or submit your email address/account number so that I can look into this issue. It would only be fair that both sides of the story are posted.

Zodiac Casino vor 3 Jahren

SusanPeterson

10/10

I can say from first hand experience that the Casino Rewards group is a top notch group. I won a major pot at Zodiac Casino, for that I will always be grateful. No issues with getting the funds, paid to me at a time where I really appreciated the money, Christmas time. Also you will find great opportunities at this casino, a big win is very possible. I am truly thankful and will play here anytime...

Changed functionality on the casino rewards VIP program was a real downer..otherwise a top notch casino, pays you as required, no issues really. I can't say much else on the negative side except I wish I had the full functionality of this game...

Oldfieldt

3/10

I think it's awesome that the first deposit was 1 pound and they match you with a good bonus. The bonuses are good however do they actually help? I doubt it.

There was no clear option to opt out of bonuses which I think was rude. I understand that when you come to these casinos, you are taking the risk of losing money.. however, when you deposit 3 times and go down and down on every spin without once gaining then you start to feel a bit unsafe. There is a lack of games and seems that only about 10 percent of all their games release a win. But hey ho I guess this is the same with whatever casino you go to as this is a money making scheme and daylight robbery.

playstephen

1/10

When I first started to play I got loads of bonuses and free spins. A good choice in slots and fair easy to find everything.

Worthless customer service, don't get enough bonus from when you first start playing and team leaders and managers just slander your name. For the love of god don't ask for free spins, you get your account blocked. Will be seeking legal action against them.

DanielFaraday