YoyoCasino

Sehr geehrte Damen und Herren,

im letzten Monat habe ich 1.400€ über meine Mastercard bei YoyoCasino eingezahlt. Seit 14 Tagen probiere ich einen gewissen Betrag mittlerweile sind es 1.800€ auszahlen zu lassen, doch ständig werden die auf Grund verschiedener Gründe storniert. Nun schrieb das Casino, dass meine Bank das abgelehnt hätte mit VisaCardnummer xxx, ich habe keine VisaCard. Ich habe immer per MasterCard eingezahlt und auch die Mastercard verifizieren lassen bei YoyoCasino. Ich finde es eine absolute Frechheit, dass ich seit 14 Tagen hingehalten werde. Das mit der VisaCard habe ich schon mehrfach erwähnt, aber leider wird man immer 3-5 Tage hingehalten, desweiteren kann ich keine einzige Auszahlung selber veranlassen, sondern muss dem Casino immer eine E-Mail schreiben auf die nach 3 Tagen reagiert wird. Ich würde Sie bitten mir weiterzuhelfen. Leider bin ich von diesem Casino absolut nicht positiv überrascht und kann es aktuell nicht weiterempfehlen.

Folgende Mastercard soll das Casino verwenden. Es handelt sich um die gleiche womit eingezahlt worden ist.

< Persönliche Daten entfernt >

I have sent 11 mails to yoyocasino support that I want to close my account because I am playing to much and need to stop.

In the beginning they offered me bonuses to continue and gave tips to do other things inbetween the gambling.

Then they said I needed to send mail to another department. I did that, but they don’t reply.

Then I sent mail to support and the other department but they won’t help me close my account permanently.

Can you please help?

This casino is not serious.

Kind regards

Hey. This delay is already starting to be ridiculous. On May 10, 2022, I won € 4464 from this casino.

The casino has a withdrawal limit of 500e during 24h. I immediately put on the first 500e. I received it in a bank account within a day. After that, I put a new request for the 500e. Several days passed and the casino asked for documents. I responded to the documents immediately. It took several more days for the casino to ask for even more documents. I responded again to the new documents immediately.

Then several days have passed again and I still haven't received the money but the casino hasn't asked for anything more either.

Under normal circumstances, I would have already had to withdraw my entire balance once I get a 500e withdrawal every 24 hours, but now this has been delayed so much that it would take several more weeks to withdraw more money into my bank account from the casino.

I require the casino to make a manual balance payment due in full due to this delay. I think it's fair?

Dear all,

Sadly I have to chose the way to sort or find the problem out. Since the 26 of March 2020 im trying to withdrawal my amount of 7,775 EUR. Today, still winnings are missing and the casino is not willing to cash out.

For my very first win in at the yoyo casin, I had to verify my account first.I have send all the needed documents, like.. ID card, proof of address, bank details, ecopayz account,selfie + holding a letter in my hand.After my verification was completed, the chat operator of yoyo casino told me, that I can only cash out 500 EUR up to 3 days.Try to imagine how long does this takes already, to get the total amount of the win.Honestly, if the casino tells his gambler from his casino, that they will split the withdrawal into 500 EUR per transaction "up to 3 days" Im gonna expect that the casino, will withdrawal the winnings within these 3 days.So far, since the 26. of march, it never happened that I got the winning within the 3 business days in correct time frame, mostly I had to come back to the chat, asking for the winnings..

Over the month, there is still money left on my account, im still waiting to get the winnings. In total the casino owes me 1,765.15 EUR Since the 26 of march 2020. After all the procedure, my account is verified, they almost cash out my total amount, now they came again, that I will need to verify again my account, with more documents. First of all they were asking, that I have to send them my deposits I made into my ecopayz account. Thats curious, what this has something to do with my KYC here, as I verified my Identity correctly already with , ID card, selfies, utility bill + my total ecopayz account/details.After a few days, I agreed and I send the yoyo casino as well the proof where the money comes from, of the past 90 days.I really was looking forward to get now the total amount of my winnings. But it came one more time different, the yoyo casino send me, that this proof isn't enough anymore, and they will keep my winnings until ill send the total history of my ecopayz account, total transactions, deposits,withdrawals and so on.

And that's the point, ill not agree here anymore, since the 26 of march, I cooperated and showed patience for this case, but ill not agree here anymore, that I have to provide any casino, my total transaction list over the past 90 days. Who will give some ppl from a casino, the total bank transactions, there is no reason for me what this has something now to do with KYC?I highly doubt, that this, after my verification was done and my account verified, to ask for something like that.. I mean come on, since 3 month im waiting already to get the winnings, and I didn't even get the winnings so far, why can't u cash out first my first winning In ur casino, I got one winning and 2 verifications processes?

Please cash out my winnings, as u have been asking at very first time, that u "just" need the this one here.

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Dear Andrew < surname removed> !

We would like to inform you that we need to provide the following documents and information to process your withdrawal request effectively:

- Screenshots / PDF of the transaction history of your EcoPayz wallet for the last 3 months, which shows that you are charging your e-wallet with your real payment methods. All information on the screenshots (data, details, amounts, address bar of the browser, browser window) should be clearly visible.

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So on, its not allowed here to mark the details, as u can see they were asking for data, details and so on.. highly questionable once again. As I have send this transaction list as well to them, they said once again, that this is not enough for an KYC and I will need now to send the total transaction list from the past 90 days.

Dear askgamblers, please help me in this case out as for my own data and privacy, im not ok anymore to cooperate like this with the casino of yoyo..

Wishing everyone all the best at this time,

Andrew