Wildsino Casino

I am writing to file a formal complaint against Wildsino regarding repeated issues with my withdrawal request.

On 23 February, I requested a withdrawal of €400 from my account. After waiting four days, the withdrawal was declined without any valid explanation. I was informed that I had cancelled the withdrawal myself, which is incorrect. I had not logged into my account during that period and did not cancel the request.

Following this, I was instructed by Wildsino’s support team to submit a new withdrawal request. I complied and made a second withdrawal attempt. Once again, after four days, the withdrawal was cancelled. This time I was told that the cancellation was due to technical difficulties, which they claimed would be resolved. However, only five minutes after cancelling the withdrawal, I was asked to submit yet another withdrawal request. This sequence of events raises serious concerns.

It is important to note that:
• I have successfully completed one withdrawal in the past.
• I have used the same payment method for both deposits and withdrawals.
• I have not been asked to provide any KYC (Know Your Customer) documentation.
• There have been no clear or consistent explanations for the repeated cancellations.

CHF1000

Payment issues

Didn't receive my withdrawal for a month

€400

It has been about a month since my withdrawal from Wildsino.

I always follow up with them, but they always say that they will process. But till now still pending.

And they block my withdrawal.

I have a 28,268.62 remaining balance.

I chatted with them to unblock, but they did not.

Note: My account did not require verification.

Ungelöst

₱25000

Withdrawal requests of 1000 EUR still pending after 12 days

I would like to report an issue with my withdrawals from Wildsino Casino.

On August 29, I made a deposit, claimed a bonus, and successfully completed the wagering requirements according to the terms. The following day (August 30), I submitted a €500 withdrawal request, and on August 31, I submitted another €500 withdrawal request.

As of today, both withdrawals are still shown as Pending. This means it has now been 12 days since the first request, and we are currently on the eighth business day, with no progress so far.

I have not been asked for any additional verification or documents, and my account status indicates that no further verification should be required. Therefore, I would have expected the withdrawal process to be more straightforward.

While I understand that delays can sometimes occur, I feel the waiting time is now becoming quite long.

Slow withdrawals on wildsino

€1000

Hi,

I have 3 pending withdrawals on wildsino casino. 14.8, 15.8 and 16.8. So it's been 13 working days and nothing has happened. Support keeps saying that they have informed payment staff and those withdrawals have top priority. Verification isn't needed.

This is just too slow. On terms casino says it takes normally three days. Hopefully this complaint speeds up the process, and warns other players before they make deposits on this casino.

Winnings from July 17 still not paid out

€1500

Dear AskGamblers Complaints Team,

On July 17, 2025, I won a significant amount at Wildsino Casino. Since that date, my withdrawal has been constantly marked as “under review”, and no payment has been made to my account.

I have contacted the casino’s customer support multiple times, but I only receive template responses without any clear explanation or resolution. No progress has been made regarding my withdrawal.

This situation has caused me great frustration and disappointment. I kindly request that this matter be reviewed and that the casino provides a clear update on when I can expect my winnings to be paid out.

Thank you for your assistance in resolving this case.

Sincerely,

E-mail: < removed and sent to the casino >

Wildsino Delays Withdrawal

Ft300000

Hello, I recently registered at Wildsino Casino. According to some reviews, the casino should be making payouts after 2 days. On July 10, 2025, at 1:00 a.m., I successfully received a €75 bonus (€7,000 wager). Now support keeps telling me it will take 3-5 days to receive a payout. Today, July 17, 2025, at 1:00 a.m., the fifth day has passed and I haven't seen a cent. €500 is in the payout queue and €900 is in my player account. The casino is delaying the payout. The casino says account verification isn't necessary. PLEASE HELP!!

Delayed payment of my money again

€1400

Hi, this casino is delaying my payment again. Last time I received money from them was more than 2 weeks ago, and since then I got nothing. I reached out to them via email but they did not respond. It looks like to me that they will pay only if I write complaint here, that helped me before and thank you for that. I hope you can help me again and make them finally pay me out fully.

Stopped receiving payments again

€3858

Hi,

I previously submitted a complaint about this issue, and it was marked as resolved, but the problem is still ongoing. My recent withdrawal requests from Wildsino have not been processed, and I have not received the funds yet.

To be clear, I’m not accusing anyone of anything — I’m just trying to follow up on a situation that remains unresolved from my side. I’ve gone through support, but the issue continues, and I haven’t gotten a clear answer or solution.

I attached screenshots of my pending withdrawals, in which you can see when they are pending. I would like to note that in one of my previous emails to you is the chat transcript that I can't upload here for some reason.

Delayed payment of my money

€1500

Hei,

This casino is delaying my payment for too long now. I am waiting for 10 days and every time I speak to their support, they always say I will be paid and that there is nothing to worry about, but I still have not received anything. That is weird to me and I don't want to be polite and patient anymore because I think that they did not even check where is my money as I get the same answer every time. Please help, I have over 7000 euros there and thank you.

€7000

Beschwerde-Statistik

Gelöst 13

Durchschn. Betrag $ 2,108

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 1 Tag

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