Trino Casino

Withdrawals pending for 10 days

€300

I am contacting you to request your assistance regarding an issue I am experiencing with Trino Casino.

I created my account at the beginning of April, and my account was fully verified on April 10th. I have successfully completed two withdrawals without any issues, but I am now experiencing a serious issue.

I currently have two pending withdrawals requested on April 17th and April 18th. It has now been over 10 days, and I have still not received my funds. Both withdrawals remain in “pending” status, which I find completely unacceptable.

I am extremely disappointed, as it is not reasonable to wait this long for withdrawals to be processed. I have contacted the casino’s live support multiple times, but I feel like I am not being taken seriously. Each time, I am told that my request will be forwarded, yet there has been no progress.

Additionally, I have already sent an email to their support team and have not received any response.

Please note that I have evidence for all of the above, including transaction records and communication history, which I can provide if required.

I kindly ask for your assistance in resolving this matter and helping me receive my pending withdrawals as soon as possible.

Thank you in advance for your support, and I look forward to your response.

91h left

€1000

Withdrawal pending 8 days

Fully verified. Had deposits/withdrawals, no issue in the past.

This withdrawal has taken 8 days. Keep talking to chat and get nowhere.

Chat just keeps telling me to wait. 8 days is way too much, even with a backlog; there is a limit you should expect players to wait. Had no issues with the casino ever before this.

Askgamblers helped me in the past, so it would be good if they could help mediate again

Ungelöst

€370

Delayed payment

3 working (bank) days are passed over and withdrawl is not happening, at list not as it should be. Casino payed cca 1/3 of submitted money and now they are stalling.In whole story there was weekend

And now is 6th day alltogether.

Money is not where it should be. I think that this is done by purpouse to cancle and spend assets before withdraw.

Not sattisfied with whole lot of waithing.

Very unpleasent.

Withholding payments since November 3rd

€900

Good afternoon.

I hope you are well.

I have 3 withdrawals pending with Trino, €500 from the 3rd, €500 from the 7th & €500 from the 10th, all of November.

I also have €840.39 in the account waiting to be withdrawn (the maximum simultaneous allowed withdrawals is 3)

Meaning the total amount outstanding is €2340.39.

The account is fully verified, and I have had multiple withdrawals previously.

I have followed this up by email with them on a number of occasions, to be told my withdrawal is 'under review'.

No explanation of what the internal review is or why it's being undertaken has been provided.

I have made a formal complaint, yet I was simply fobbed off with 'reviews may take some time' etc.

I have attached screenshots showing all of the above.

I would very much appreciate your assistance with this matter.

Should you require anything more from me, please don't hesitate to ask.

Thank you.

Delaying payment yet again for no reason

€2340.39

Trino casino is yet again delaying payment. I have 3 active withdrawals pending each one is 500 euro. And they are active for 9-8-7 days repeatedly. I tried asking the live chat and my bio manager for help but they just copy paste the same automated message my money is safe and they are looking at it etc etc. for a site that promotes itself with a max 72 hours withdrawals. I haven’t seen a single withdraw going in that time. Moreover I got 1600 more euros lying there in my balance that I can’t withdraw because they have a limit for 3 withdrawals that’s setting me up for like a month to get all the money.

Withholding payments since August 27th

€1600

Good afternoon.

I hope you are well.

I have 2 withdrawals pending with Trino, both since the 27th August.

The total amount outstanding is €788.

The account is fully verified.

I have followed this up by email with them on a number of occasions, only to be fobbed off with 'We're working on your withdrawal' etc.

I have made a formal complaint, yet I have still not received anything.

I have attached screenshots showing all of the above.

I would very much appreciate your assistance with this matter.

Should you require anything more from me, please don't hesitate to ask.

Thank you.

Withdrawals pending since 25th of August

€788

I have 3 pending withdrawals in this casino, and the oldest was made 8 days ago (25 August), and still nothing!

Their live chat support isent working for like 5-6 days.

And when I emailed them to ask them why my deposit is so late, and that their live chat isn't working, they just copied and pasted an automated message without clarifying anything.

Deposit not credited to account

€880

Hi there.

I hope you are well.

On 12.08.2025 I made a €300 deposit to Trino Casino using Ethereum, but it has still not been added to my account. I've attached screenshots showing the transaction to my account and the transaction from my wallet.
Here also it a link to the successful transaction on etherscan:
https://etherscan.io/tx/0xac307968c2ef494f4ac18cfb8f7fafdf5b05589dd0014c3407c2a9072293cdda

I have emailed them on a number of occasions, screenshots attached, and made formal complaint, but the deposit has still not been added to my account.

Any help you could provide would be much appreciated.
If you need anything other from me, please don't hesitate to ask.

Thank you.

Ungelöst

€300

My payment is pending

My payment has been pending since 04.07.2025,

I have a full VF account,

I was initially told it may take up to 3 banking days, depending on workload!

The last email sent 05.07.2025 to KYC support (the department that handles payment enquiries) has not even been replied to.

I hope someone here can solve this problem as soon as possible!

Beschwerde-Statistik

Gelöst 12

Durchschn. Betrag $ 760

Durchschn. Dauer 2 Tage

Durchschn. Antwortzeit 1 Tag

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Spielerbewertung

7.5/10 ● 28 Bewertungen

Top-Bewertungen unserer Spieler

Elena8

10/10

Really nice casino, friendly and easy to use, with a wide range of slots. Fast payments, a lot of bonuses that give you more chances to win, and more time to play and relax.

Thank you for your review. We’re pleased to hear you enjoy the platform, game selection, and overall experience at Trino.

Trino Casino vor 4 Monaten

Cars013

10/10

This casino has really nice games and good customer service. Very nice people and good deposit and withdrawal options. Also, very good games to play with.

Thank you for your feedback. We’re glad you’re satisfied with our games and customer service.

Trino Casino vor 4 Monaten

TRiENAA

7/10

Spielauswahl ist super vielfältig.
Das Tägliche Glücksrad ist auch ne nette Idee ( auch wenn man zu 80% kein Glück hat feier ich das einladende & gut geinte Angebot.)
Die Seite ist übersichtlich gestaltet.
Bisher hatte ich keine Probleme bei Trino ❤️
Meinen ersten hohen Gewinn hatte ich bei euch mit meiner 1. Einzahlung ❣️

Support dauert meist eeeeeewig glaub spitzen wartezeit waren 30min.

weiß nicht was ich negatives sagen soll ausser euer kundenservice

Carnor1

10/10

I like the site. It has plenty of slots to choose from. I like the slots at this casino. I do not play live games. Customer service is helpful if you need it. I have not made a withdrawal request yet, so I cannot comment on this. I trust that if I win anything, I will not have any issues withdrawing.

Nothing at the moment. I trust that I will not encounter any issues, but I will contact customer service if I do experience any issues. Hopefully, there will not be any issues.

Thank you for your review. We appreciate your trust and are pleased to hear you enjoy the game selection and support at Trino.

Trino Casino vor 4 Monaten

7alexandru

vor 10 Monaten

8/10

The reason I am giving 8 stars, which is a lot, is because, except for the negatives listed below, communication was fast, accurate, email support is helpful, experienced, and knowledgeable. Also, once all the docs were verified, it took only 12 h to approve my withdrawal. Another plus is the extended range and variety of games

Chat support is extremely slow, lacks of knowledge, and cannot help with most things. Docs verification takes ages if support is not contacted by email. Also, what is mentioned only in the t&c, but you will not find while depositing or any trace of this in your account, every deposit ( no bonuses) must be rolled over 3 TIMES. And you can only get info about how this is progressing via chat, which again is A PAIN.

Dear 7alexandru, Thank you for your valuable feedback and for rating us 8 stars ⭐ We’re glad to know you appreciated our quick verification and withdrawal process, as well as the variety of games available. We’re sorry to hear that your chat experience wasn’t as smooth as expected. Your comments have been shared with our support team to help us improve further. Thanks again for your trust and for being part of Trino! Trino Casino Team

Trino Casino vor 5 Monaten

Steve42Pool

vor 10 Monaten

7/10

It started off very promising and the out lay and game selection is really pleasing. I have successfully verified and have since had all my deposit go through with an issue, Since that i have withdrew a little amount, followed KYC and completed the necessary. Yet 5 Days in I'm still pending.
Have i been scammed. Will update and evaluate my review in due course.

Still have a pending withdrawal, and have the same answer from the support team. ( Althought the support is quick, the answers are repeated. I'm hoping its all just a bit slow as it could be a really good site to use.

Dear Steve42Pool, Thank you for sharing your experience with Trino! We’re glad to hear you enjoyed our games and smooth deposit process. We apologize for the delay in your withdrawal. We appreciate your patience and your fair feedback. Your comments help us improve and continue providing a reliable and enjoyable gaming experience. Trino Casino Team

Trino Casino vor 5 Monaten

Diene86

10/10

Ich habe ein paar Mal gewonnen, nur die erste Auszahlung wartete wegen der Kontoverifizierung einige Tage. Danach dauerte es aber buchstäblich nur wenige Minuten, bis das Geld auf meinem Konto war.
Das liegt daran, dass ich die Auszahlung über mein E-Wallet gewählt habe. Wenn Sie die Überweisung auf Ihr Bankkonto wählen, dauert es in der Regel bis zu 5 Werktage.
Ich kann es nur empfehlen.

Blacktiger

7/10

Das casino hat teilweise gute bonus Angebote und auch fast alle Spiele.
Zur Auszahlung kann ich persönlich leider noch keine Auskunft geben da ich diese Ehre noch nicht hatte.

Das casino gibt viel viel zu wenig bonus Angebote raus ohne Einzahlung.
Vielleicht ist es ja möglich dies zu ändern dann würde ich 8 von 10 Sternen geben.

Oliver_P77

10/10

The withdrawal process for e-wallets is one of the fastest I’ve seen. I cashed out using Skrill, and the funds were in my account within an hour. No unnecessary delays, just quick processing.

The casino requires re-verification for withdrawals after a certain amount, even if you’ve already verified your account before. It’s annoying having to submit documents again, especially when trying to withdraw a big win.

Dear Oliver_P77, Thank you for taking the time to leave a review! We’re glad to hear that you were impressed with the speed of withdrawals — we always aim to provide fast and smooth payout experiences. We truly appreciate your feedback regarding the verification process. At Trino Casino, we take account security and regulatory compliance very seriously, we understand this can sometimes be frustrating, and we’re sorry to hear you found it annoying. Re-verification is typically only requested if a new payment method is used or if previously submitted documents have expired. Congratulations on your win 🎉, and we hope to bring you even more exciting and rewarding moments in the future! 🍀 Kind regards, Trino Casino

Trino Casino vor 1 Jahr

Danyhuhu