SpinsUP Casino

$10

1383 CAD delayed payment

Hello

I've been chasing after the casino since the end of October to get my money...

I had already verified my account on the website and had also sent all the requested documents via email as well...

The website had also requested my bank info, which I immediately sent, but here we are 3 weeks later, my account is disabled, and still no funds received...

The amount is 1383 CAD

Disabled account and silence

$1383

I played on the casino and won 11000$.

After the wagering for my bonus was complete my account got disabled.
I wrote to the casino daily for 3 days before I got a response to which they asked me for a list of documents to send them.

I sent them everything on that list and waited to hear back from them. I emailed them daily asking them if they got everything and if they needed anything else, but from that point on there was nothing but silence.

Can you help me establish communication with the casino and get my balance paid please.

Deposit not credited since 4 days

$11000

Dear Askgambler Team,
I wish to write a complaint about my missing deposit on spinsup casino. On 30th June 2025 I made 2800 INR deposit using UPI. It's successfully sent from my account. On deposit page, user needs to submit UTR transaction reference number to submit the deposit. I followed the same on spinsup deposit page but they were not able to credit the deposit amount within given time and timeout occurred on deposit page. I immediately contacted support live chat and provided my deposit screenshots, I was initially told to wait for 24 hours to receive the deposit amount. Later I was again told to wait for 72 hours since the deposit date. Now it's 4 days passed but still my deposit is missing and I am getting only auto replies over the chat. Support team unable to provide exact details. I decided to write an email to support team but unfortunately even after sending reminder emails, nobody replied to my email even they did not acknowledged my email also. Now I am feeling helpless and have no clear idea where exactly my deposit is. I request you to kindly look and investigate the matter and help me to receive my deposit. Attaching some screenshots for reference.

Withdrawal denied Over max bet

₹2800

So after waiting 72hours I received a ticket stating that my withdrawal had been declined and that I went over my Max bet which I state is not possible. I read this I spoke to someone who directed me to the tick stating that the game was hot the gold and I could get a history of my plays if I replied to the ticket which I did to revive a reply saying that it would take 1-2months to provide my history which is meant to show where I went over this max bet which I know is absolutely fabricated... why can't I see my okay history now... this is not acceptable.

2nd deposit freespins are suddenly no deposit freespins and suddenly have a win limit

Hello,

I would like to issue a complaint about spinsup casino.

I played my 2nd deposit freespins and managed to finished the wager.
After successful verification, I requested 4 withdrawals with a total of 3327,12€.

After a few days, the withdrawals were rejected and I had a balance of only 50€ in my balance.

I contacted their live chat to figure out what happened.
The lady from live chat support told me that winnings from no deposit freespins are limited to 50€.

I told her that this must be a mistake. The winnings were from my 2nd deposit freespins. Those are deposit and not no deposit freespins and not limited.
She checked it and agreed that it was a mistake. She told me that she will have finance department take care of my issue and contact me.
This didnt happen so I contacted their live support again.
This time they just said that those were no deposit freespins and I won't receive my winnings.

Something weird also happened in my bonus history.

My first deposit freespins are titled "1st Deposit Bonus 1 - FS"
when my 2nd deposit freespins are suddenly titled "2nd Deposit Bonus 1 - NDFS".

I think FS was changed to NDFS at some point in order to justify the rejection. Because I remember that it was originally titled the same.

But let's go with the argument, how my second deposit freespins can be no deposit freespins? And what are No deposit freespins then?

€50

Beschwerde-Statistik

Gelöst 6

Durchschn. Betrag $ 2,013

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 1 Tag

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Spielerbewertung

8.9/10 ● 108 Bewertungen

Top-Bewertungen unserer Spieler

Stian_Skare

8/10

I didn't have high expectations at all, but I was completely wrong. This turned out to be way better than expected. I deposited 400 kroner and got to play for a long time, actually building up a nice balance in the process. Definitely worth it!

Hello Stian_Skare, We’re glad we exceeded your expectations! It’s great to hear your 400 kroner deposit led to plenty of playtime and a nice balance. Thanks for sharing your positive experience! Best Regards, The SpinsUp Team

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Shana05

10/10

I'll admit - I was hesitant to play here at first. Too many casinos hide things in the fine print. Bus this casino is totally fair, terms are crystal clear, and the games actually pay. Hit a lucky streak on a table game and couldn't believe my eyes when I walked away with 3200 kronas. Great experience!

Hello Shana05, We’re so glad you gave us a chance! It’s awesome to hear the clear terms and fair games led to a 3200 kronas win. Thanks for sharing your great experience! Best Regards, The SpinsUp Team

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MiloSperling

9/10

Ich hatte vorhin Probleme beim Hochladen eines Verifizierungsdokuments, aber der Kundendienstmitarbeiter hat das professionell und geduldig, klar und überaus freundlich gelöst. So einen guten Service erlebt man selten. Vielen Dank an das gesamte Team!

NakoT63

8/10

Depositing money is quick and hassle-free. I like that there are no confusing steps, and payouts are processed clearly. It feels safe and well-managed.

Hello NakoT63, Thank you for sharing your experience. We’re glad to hear that deposits are quick and straightforward for you and that the clear process helps you feel safe and confident using the platform. Best Regards, The SpinsUp Team

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CohenB2

9/10

Having played numerous online casinos over several years, I can say this casino meets a satisfactory standard. The platform maintains stable performance, slot games variety is adequate, and I encountered no technical difficulties during gameplay. Withdrawal processing times aligned with stated policy. A competent offering.

Hello CohenB2, We’re glad to hear that our platform has met your expectations and provided a smooth experience! Maintaining stable performance, a variety of games, and reliable withdrawals is exactly what we aim for, and we’re happy it made your gameplay enjoyable. Best Regards, The SpinsUp Team

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9/10

Ich habe diesen Laden auf einer Bewertungsseite gefunden und wollte mir mal ansehen, was es damit auf sich hat. Habe ein paar Tagesangebote ausprobiert – echt gut. Aber der wahre Test ist ja immer die Auszahlung. Meine Auszahlung verlief reibungslos. Ich wurde über jeden Schritt informiert. Das war eine super Erfahrung.

MarikaH5

10/10

The whole thing was smooth, and the support follow-up was great. That quick turnaround honestly made me trust them more than most casinos I’ve used in the past.

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9/10

What I really value here is the perfect balance of simplicity and quality. I can make deposits in seconds and find my favourite games immediately, no getting lost in complicated menus. It’s clear they’ve designed everything with the player in mind, stripping away the hassle without compromising on a top-tier experience. A refreshingly straightforward casino that just gets it right.

Hello Magnar02, We’re so glad you appreciate the balance of simplicity and quality on our platform! Making deposits quick and helping players find their favorite games effortlessly is exactly what we aim for, creating a smooth and enjoyable experience every time. Best Regards, The SpinsUp Team

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Elke005