Spinit Spielothek

The Website layout is good. Plenty of deposit options. A wide choice of games.

I really liked this casino until recently. I have submitted a complaint to spinit via askgamblers about a refund what I have been waiting for since the 2nd dec. I have made withdrawals in the past but this time I was asked to send the required documents in different format types which I happily did. I was then sent an email to confirm that my account was fully verified. Still no refund. I was then told in order to receive my money I had to open up a ewallet account, they claimed it was for security reasons. I explained that I have never used or had an ewallet account before, they kindly send me a list of ewallet accounts to choose from, each One having clear instructions of how to open an account. I obliged and set one up I then sent the proof that they asked for. Still no refund. I’ve sent email after email and I’m getting fobbed off with the same line every time “this has been passed to our relevant department and they will email you soon, please be patient a little longer, you're a top priority” well clearly I’m not a priority because I’m still waiting 10 weeks later. I posted a review about spinit on trustpilot and they replied to the review with nothing but lies, telling me my refund was processed on the 25th jan and to wait up to 7 working days... guess what I’m still waiting. Being told to be patient just a little longer is infuriating because I’ve been more than patient and I've waited long enough! I lost my job at the start of this yr due to the pandemic, I’m struggling financially and I’m stressed. I’ve explained my situation to spinit but they ain’t interested. £369 to me, is a lot of money…

Spinit Spielothek

24. Februar 2022

Hi TRUDI2021,

Kindly note that we have processed your payment today the 24th of February 2022 accordingly. Kindly note that it can take up to 5 days in order for the Balance to reflect into your account accordingly.

Should you have any other queries do not hesitate to contact us, we are more than happy to help.

Regards,
Spinit Casino Team

They have a goof choice of games.
Live chat available.
Fast site.
Account was verified in a reasonable timeframe once I sent in my proof of ID and address

Waiting one month for 2 withdrawals!
Live chat won't help me and emails being ignored.
I made 2 withdrawals totalling over €4000 on 3rd November and I'm still waiting for them to be processed. I have sent everything Spinit have asked me for and have still been left waiting. It's now been a month and I don't know what to do anymore, I have sent countless emails to them and also tried live chat several times but no one will help me. Has really tainted my view of a casino I really liked playing at before.

Spinit Spielothek

30. November 2021

Hi SAMM85191,

Kindly note that your withdrawals have been processed Today 30th November 2021, Kindly wait 3-5 working days in order to reflect balance in your account.

Kind Regards,

Spinit Team

Fast withdrawals, wide choice of games, various deposit options. Layout of the site is good, everything easily accessible, withdrawals can be within 24 hours when verified.

After taking a time out I proceeded to log in to my account and then due to a technical error your side I was logged back out and self excluded on the 10th June. I received an email that this self exclusion was done in error, replied to the email as stated, restriction was lifted a few days later and on trying to log back in the same thing happened again!
I have sent numerous emails via the contact form, you can't speak to a real person via live chat only a bot and I've received no response to any of the emails I've sent. This is getting beyond ridiculous now and has ruined a site I would have played on regularly again.

Spinit Spielothek

24. August 2021

Dear DBEDFORD84,

Thank you for your review and we are sorry to hear that you have experienced issues with your account.

We have checked your account and we can see that the relevant team have checked your account and they have sent you an email on the 23/08 with an update on your account.

We kindly ask you to refer to the email that we sent to you and if you have any further queries, please do not hesitate to contact us back.

Kind Regards,

Spinit Team

Good range of online games and evolution live casino like crazy time and monopoly live. 24/7 live chat, easy to make an account and very easy to deposit.

It's not good when a casino lets you deposit within a minute after you create an account, but it takes days (and still ongoing) to withdraw. Too much handling for withdrawals, need a lot of verification documents to verify your account while already giving most of that info for deposits.

Also 'verification usually will be cleared within 24 hours but might take up to 72 hours' is a joke, since I'm already waiting longer than that. Still waiting for the withdrawal to proceed. In the meanwhile, you are getting tickled from 'pending withdrawals' to cancel one to play with again, not good! Make withdrawals easier, so I can play again with a bit of the money I want to withdraw.

Spinit Spielothek

19. August 2021

Hi JEEHAAA,

Thank you for contacting us, and we are sorry to hear that you are experiencing delays with your withdrawal request.

Understanding your frustration, please let us point out that as a regulated casino we are obliged to carry out all the necessary security checks on our players and their requests. Unfortunately, this can sometimes take a bit longer than anticipated, especially in times of high level of player contacts, and we would like to apologize for any inconvenience this has caused.

If you are still experiencing issues with your withdrawal, kindly contact our Support Team and they will be able to provide you with an update on your account.

Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.

Kind Regards,

Spinit Team

Spinit a Casino that will let you spin there reels. There is an amazing range of video slots wich I like, they have amazing promotions every week. Verification process is within time frame, there support is always on point. There wager requirements are good and the amount of restricted slots on there bonus wagering is also verry nice.

Spinit Spielothek

2. Juli 2020

Hi ONLYONEUNIT,

Thank you for your review!

We are happy to see that you have had a nice experience with us 😊

Please do not hesitate to contact us should you require any assistance; we will be more than happy to help!

We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.

Best Regards,

Spinit Casino Team

Recently registered with Spinit and I have been enjoying this site ever since. Has a lot of promotions to choose from, as well as a wide range of games to play. The welcome offer they have is pretty amazing as well, and they also have one available to be played on Live Casino games which was a plus for me. Site is really user-friendly so it was super easy to navigate around.
So far, I’ve had two withdrawal requests which did not have any delays, so no issues there either. Overall, quite happy with this casino and will keep playing for sure. Thanks Spinit!

Spinit Spielothek

25. Mai 2020

Hi SAMANTHAW,

Thank you so much for taking the time to review us!

We are glad to see that your experience with us has been great! Please feel free to contact us should you require any assistance; we will be more than happy to help 😊

In the meanwhile, we wish you the best of luck with your future within our casino, and we hope to see you playing with us again!

Regards,
Spinit Casino

Has a really good range of games to choose from, and you also have the option to add a list of your favorite games. It makes it easy to access them at any time, pretty nice.
The layout of the site is really user friendly too, so it's easy to navigate around.

Another thing I like is that live chat is available 24/7, which is awesome as you can speak with someone straight away at any hour. Support is very friendly and helpful as well.

All in all, I've had a pretty great experience with this casino so far.
Enjoyed the time I spent here and will definitely keep coming back. Thanks!

Spinit Spielothek

25. Mai 2020

Hi JDALBY,

Thank you for taking the time to review us!

We are happy to see that you have had a nice experience with us 😊

Please do not hesitate to contact us should you require any assistance, we will be more than happy to help!

We wish you the best of luck with your future within our casino, and we hope to see you playing with us again 😊

Regards,
Spinit Casino

Everything. I won $100 on this casino. I requested to withdraw to my card. My card doesn't work so they suggested to the bank acc associated with that card. I click on that option and there is an "unexpected error". Every single time. It has been almost 2 weeks trying to get anyone to answer my emails. Have sent in all documentation for them to manually put the money into my account and suddenly no one wants to respond. I go to Live chat and funny, now it only gives me the loading symbol. I am utterly disgusted in this casino. Its $100 not thousands. Disgusting customer service and zero help.

Spinit Spielothek

17. April 2020

Hello NICKYLEE4,

thank you for taking the time to review us.

We are sorry to see you had issues with you withdrawal, if our team provided you a solution to this issue, we are sure this will fix any problem related to it.

If you still have a request or you need assistance about your withdrawal and the alternative solution provided, do not hesitate to contact us, we would be more than happy to assist you further.

Regards,
Spinit Team

Egnore All Negative Reviews. This casino along with the full genesis group casinos are, quick withdrawal even though visa, deposits and bonuses do play slots to win frequently and the layout and design is brilliant also being able to filter game search to playngo only is a excellent way to find new games to try within your favourite games provider. This casino along with the other 11 genesis casinos are my favourite for a reason because they is 11 casinos that have promotions for deposits within genesis group. Also can I notify of a new genesis group casino called 'Casoola' brilliant like spinit. I have also found out that genesis group casinos have a in the process application for a licence to bet on sports and virtual. Looks like betting is coming soon. Correct me please spinit? I'm right to see that on gambling committee?

I don't like the bonus policy of the full genesis group casinos, only bonus funds contribute towards wager requirements meaning all bonuses including the £1000 bonus means that a player will have to lose their deposits before they can have any chance to win through bonuses, when winning in cash none of the cash wagers contribute towards wager requirements and at the full genesis group all players can not convert bonuses into cash unless they lose their deposit and then when in bonus funds remember none of the cash wagers have counted towards wager requirements and only bonus funds contribute, other than the bonus policy genesis group casinos including spin it are by far the best casinos.

Spinit Spielothek

12. Februar 2020

Hi LAWRENCE777,

thanks a lot for the review, we are so proud to see your words.

First of all, we would like to thank you for trusting us and for giving us feedback in order to understand where we can still improve and give our customers the best experience ever.

Feel free to contact us for any further info or for any request.

We would be more than happy to assist you.

Regards,
Spinit Team

Unfortunately, I have no pros. I would like to say the game selection was good but my review is all negative. Wasting characters as I don’t have any pros.

Well, where do I start? Back to August 2019, I signed up to Spinit deposited £50 and took a deposit bonus 100% match and free spins. Used up my cash, then went into bonus funds, won a nice bit of money then carried on wagering it through. Completed wagering and withdrew a nice £1,200 and left £300 in my account to play with. Couple of days later all my winnings were confiscated and my £50 deposit refunded, followed by an email to say I’d breached bonus t&c’s. I emailed Spinit and asked for proof of this as I didn’t raise my stake til I completed wagering, they then sent me proof. Spinit have a (unfortunately inaccurate) pop up message to say when you have completed wagering, I had received a couple of these pops up to say I had completed wagering before I raised my stake. Anyway, I raised this situation with Spinit - who completely and utterly ignored what I was saying to them, they didn’t even acknowledge what I was stating to them. I continued to try and make them acknowledge what I was saying but I had no luck, I even explained how I had signed up because of an affiliate of theirs who is very big in the gambling community amongst YouTube and I took their recommendation on trying to find a new casino - they didn’t care. It was like trying to get blood out of a stone with how ignorant Spinit were being towards my issue I was raising with them. In the end I got fed up, said if they weren’t gonna address my issue then close my account as I didn’t want their poxy free spins they were offering me to try and keep me interested in their casino and that I would take the matter further. They didn’t care, closed my account straight down. Got to be one of the worst customer service situations I’ve had in a while, rude casino who don’t care about their customers, just their money.

Anyway I did take my complaint further, fast forward to today 12/12/2019.. IBAS have gone in my favour in this case and have agreed I didn’t breach t&c’s deliberately to try and abuse bonus funds and they have to pay the winnings minus a small sum which was invalid to the wagering amount. I always check t&c’s and as any gambler knows most casinos have the same t&c’s for bonus funds, I have had similar happen at other highly rated casinos and never had a problem with receiving winnings.

Save yourself the trouble of using this casino and go for someone more rated, I have seen so many bad reviews saying they don’t pay out and they don’t, they always try find a way to wiggle out of it!
On this occasion I won but let’s see how long it now takes them to pay, I might just be back on here leaving another negative review!

Spinit Spielothek

18. Dezember 2019

HI TOMMAAAYYY93,

thanks for taking the time to review us, we are sorry to read about your experience.

After further checks, we can confirm that we genuinely act following our T&Cs, please bear in mind that as stated in our Bonus T&Cs: 10. The maximum individual stake allowed when using a bonus (until wagering requirements are met) is:
Slots and Video Slots - $5 per bet.
Any other game - $30 per bet.
Failure to follow this may result in forfeiting any winnings.

But we can see that you followed correctly the complaint procedure and everything should be sorted now with our ADR that ruled in your Favor.

Once again we are sorry to read about your experience.

Feel free to contact us for any further assistance.

Regards,
Spinit Team