Run4Win Casino

They did not close my account

€700

Hello,

I want to ask for your help.

I asked the chat for closing my account cause of gambling issues.

It wasn't possible, I have to contact the E-Mail.

I did this(EMails_Run4win.pdf) and the account isn't actually closed.

In the terms of the website is written there is a possibility to close the account in the own profile. That's wrong.

After five days and two reminders I got an answer(E-Mail_Answer.pdf).

"funny", the account is not closed, they are offering me a bonus.

Unbelievable, I've written it's cause of gambling issues.

First of all:

Can you please help me to close the account.

Second:

Can you please help me to get back my money I've lost since then?(1.363€)

(Run4win1.pdf,Run4win2.pdf and Run4win3.pdf)

Thank you very much for your help.

Best regards

Refusal to accept withdrawal

€1363

I have made multiple attempts to withdraw from this casino. And keep getting the run around. I will attach screenshots. I first initiated a bank withdrawal, they cancel saying it has to go back to the credit card. So I request that. Cancelled as well. Next they say to use interact (which I previously tried and also cancelled) but ok, I do it again. Same result. Next they tell me to use MuchBetter. So I upload 100$ and send them, complete the verification and guesss what. Cancelled again. Now it’s back to I have to use interact. I am not getting anywhere. Customer support just keeps me going in circles.

Account disabled without explanation

$1500

It is unacceptable for a casino with a good rating on Askgamblers to commit this disrespect towards the player.

They denied my proof of residence 3 times and today when my account is deactivated in the morning, they don't tell me the reason, they just say that the department made a decision, without any explanation.

I will attach the prints so you can see the company's lack of reputation. There was a pending withdrawal from me in the amount of 1267 BRL, and my deposits which asked for proof that was sent for 500 and another for 100 Brl, they did everything they could to not pay me and when I sent all the documents they deactivated my account, after rejecting some.

Beschwerde-Statistik

Gelöst 4

Durchschn. Betrag $ 839

Durchschn. Dauer 4 Tage

Durchschn. Antwortzeit 1 Tag

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Spielerbewertung

9.4/10 ● 204 Bewertungen

Top-Bewertungen unserer Spieler

Zeze

7/10

I like how the game selection and overall layout of the casino website are awesome. Great selection of games. Friendly live chat support staff that promptly resolve any problems or concerns. Good free bonus promotion emails also. I would recommend.

So far, I can’t say I have anything to complain about. I haven’t used the casino enough depositing. And attempting to withdraw to make a proper review of the overall website.

Dear Zeze, Thank you for your review and kind words! We’re glad you’re enjoying the games, layout, and support so far. Once you’ve had more time to explore the platform, we’d love to hear any additional feedback that could help us improve even further. Best regards, Team Run4Win

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10/10

I like all the slots and how good it is to play them without legging. This is the best online casino going right now. I must say it is awesome!!! Thanks

I don’t like how their can’t be more slots like the ones they have already. Everything else about the site and the casino experience is to die for. Thank you

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I like the exceptionally great casino slot games and the variety of gaming providers the casino has. I love the layout of the casino and the fact that I can navigate my way around and find everything I need when I need it. I enjoy the variety of bonuses.

To be honest there isn’t really anything negative I can say about the casino my overall experience has been positive I guess one thing is that support sometimes takes a while to answer.

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Dear dleoniharris, Thank you for the positive feedback! We’re happy to hear you’re enjoying the platform and our support team. Since you rated us 7/10, there might be something we can still improve - if you have any negative experiences or suggestions to share, feel free to contact me directly at [email protected]. Your feedback is always welcome and appreciated! Best regards, Team Run4Win

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