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Royal Panda Casino

Spielerbewertung 171 Bewertungen
Beschwerdebeantwortung 75 Beschwerden
2 Tage durchschn. 75 Beschwerden
Was uns gefällt
  • Schnelle Auszahlungen & hohe Auszahlungslimits
  • Seriöser Anbieter mit gültiger Lizenz
  • Deutschsprachiger Kundenservice über Live-Chat, E-Mail und Telefon
  • Exklusive Sonderaktionen und attraktives VIP-Programm
  • Gesichert mit SSL-Verschlüsselung von Comodo
  • Freispiele und faire Bonus-Umsatzbedingungen
Was uns nicht gefällt
  • Spiele nach Anbieter nicht kategorisierbar
  • Kundenservice nicht rund um die Uhr erreichbar
Offenlegung von Partnern

Unser Inhalt enthält Affiliate-Links und wir können eine Provision für Betreiberregistrierungen und Einzahlungen erhalten, die über diese Links getätigt werden. Wir empfehlen nur lizenzierte Betreiber und würden keine Marke unterstützen, die nicht von unseren Experten überprüft wurde. Zuerst die Wahrheit erfahren. Dann spielen.


Royal Panda Casino Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://www.royalpanda.com/de/
Gründungsjahr
2014
Lizenzen
Malta Gaming Authority (MGA)
Partnerprogramm
Sprachen
Englisch, Deutsch, Spanisch, Portugiesisch, Chinesisch, Finnisch, Norwegisch, Japanisch
Typ
Instant Play, Mobile
VIP / Treueprogramm
VIP Program

Royal Panda ist ein sicheres und lizenziertes Online Casino, deren Maskottchen ein gekrönter Panda ist. Diese Online Spielhalle bietet seit 2014 den Kunden neue und beliebte Spiele, exklusive Sonderaktionen und besten Service an. Spieler haben die Möglichkeit brandneue und angesagte Online Spielautomaten und andere Spiele von führenden Herstellern wie NetEnt, Microgaming, NYX Interactive, Play'N Go und Evolution Gaming zu spielen. Spielspaß per Handy ist im Royal Panda Mobile ebenfalls garantiert. Royal Panda ist von der Malta Gaming Authority vollständig lizenziert.

Eingeschränkte Länder

Der Zugang zum Royal Panda ist nur für Spieler aus diesen Ländern erlaubt: Indien, Kanada, Irland, Finnland, Österreich, Monaco, Neuseeland, Norwegen, Malta, Island, Brasilien, Südafrika, Japan, Chile, Insel Man, Luxemburg, Peru, Aruba, Bonaire, Sint Eustatius und Saba, Curaçao, Sint Maarten (niederländischer Teil). Einwohner aller anderen Länder dürfen sich bei Royal Panda nicht registrieren, keine Konten eröffnen und nicht mit Echtgeld spielen.

Online Spielautomaten

Die hochqualitative Slot-Auswahl zieht Spielautomaten-Fans magisch an: Beste Video-Spielautomaten von renommierten Software-Anbietern wie NetEnt, Microgaming, NYX Interactive und Play'n GO bilden das Kernstück. Obwohl die Games nicht nach Anbieter kategorisierbar sind, können die Spieler ihre Lieblingsspiele ganz schnell und bequem finden. Zu den beliebtesten Titeln gehören folgende Spiele: Starburst Slot, Agent Jane Blone Returns Slot, Dead or Alive 2 Slot, Phoenix Reborn Slot und Reel Talent Slot

Mobile Casino

Royal Panda ist eine bemerkenswerte mobile Spielothek und passt sich den Kunden und dessen flexiblen Lebensstil an. Die intuitive Website ist voll optimiert und kompatibel mit allen mobilen Geräten, wie Smartphone und Tablet.

Kundendienst

Wenn Sie Hilfe benötigen, steht Ihnen das kompetente und freundliche Support-Team von Royal Panda jeden Tag von 9:00 Uhr bis 00:30 Uhr zur Verfügung, per Live-Chat, E-Mail und Telefon.

Die benutzerfreundliche Website verfügt über einen hilfreichen FAQ-Bereich, mit nützlichen Informationen über Ein- und Auszahlungsmethoden, Limits, Registrierung, Loyaltyprogramm, Sportwetten, Sicherheit und den Datenschutz.

Sicherheit und Fairness

Sicheres Spiel und geschützte (gebührenfreie) Transaktionen haben oberste Priorität bei Royal Panda, daher setzt es die besten verfügbaren zertifizierten Online-Sicherheitsmaßnahmen ein, um den Kunden eine sichere Spielumgebung zu garantieren. Dank der SSL-Verschlüsselungstechnologie von Comodo werden sensible Daten und Konto-Informationen geschützt. 

Damit Kunden immer faires Spiel sowie zufällige Ergebnisse bekommen, wird zusätzlich ein Zufallszahlengenerator eingesetzt. 

Online Casino im Test: Royal Panda 

Das Royal Panda Casino zählt zu den seriösen Anbietern in der Glücksspielbranche und gibt den Ton an, wenn es um die Sicherheit und Kundenzufriedenheit geht. Die Spielautomaten-Auswahl ist sehr groß, es gibt keine versteckten Gebühren bei Transaktionen und die Auszahlungen sind schnell. Wie unser Test zeigt, legt Royal Panda großen Wert auf Ehrlichkeit und Transparenz. In diesem Testbericht punktet das Royal Panda mit schnellen Auszahlungen, Bedienungsfreundlichkeit sowie mit der EU-Glücksspiellizenz und maßgeschneiderten Bonusangeboten. Leider sind derzeit Spiele nicht nach Anbieter kategorisierbar und vom Design her fehlt es an Originalität.

StallCation

Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für Royal Panda Casino hinterlassen haben.

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Royal Panda Casino - Proof of ownership of credit card

I am having an issue with Royal panda and their so called ' proof of ownership of credit card' document they require which must meet requirements as listed;

Proof Of Ownership

1) Upload a Proof of Ownership document, this is either a bank statement or a letter from your bank confirming you were the account holder. If you check your 'Card History' for a bank statement we would need to see the first 6 and last 4 digits, the expiry date, the bank's logo and your name.

OR

2) If your bank does not offer the option above, you will need to go to your local branch and ask for a typed Proof of Ownership document, on this document we will need confirmation that you were the previous account holder which also shows first 6 and last 4 digits, the expiry date, the bank's logo and your name - this document must be stamped and signed by your bank

I have uploaded multiple copies of bank statements as given in option 1 showing my name, address, card number that was used and even the transaction and dates that it was made, also a letter from the bank confirming I am the holder of the account but they keep rejecting all relevant information.

Please note these card verification documents they require have come after i have already made multiple deposits and MULTIPLE WITHDRAWALS... YES, THE CASINO HAS ALREADY WITHDRAWN WINNINGS BACK TO THE SAME CARD THEY NEED PROOF FOR?!?

I have contacted my bank here in my country asking if they even make such document for option 2 in documents they accept and they declined saying such documentation does not exist.

Now they have disabled the help desk for me and i am unable to seek further information and have disabled where I got to upload the documents that they require.

staus Gelöst
$2000
Royal Panda Casino - Missing Withdrawal from 15th October 2021

Hi AskGamblers,

Please assist me with this ongoing withdrawal problem that is now approaching week 19.

I've completed my first and only withdrawal from Royal Panda Casino on 15/10/2021 to my Visa Credit Card. After 5 business days I contacted my bank BNZ (Bank of New Zealand) to find out if they've received my international payment. My bank replied saying this:

"We have opted to discontinue accepting payments through this facility since 31st July, 2020. In line with the NAB Sanction Group Policy, we are making this change as part of our proactive approach to the detection and deterrence of sanctioned parties, jurisdictions and products which may have a connection to a BNZ product or service. Although this change means that international payments from some non-sanctioned merchants or countries are adversely impacted, it is the right thing to do to protect our customers and ensure ongoing compliance with our international obligations. As a bank, we must comply with all applicable laws in all the jurisdictions in which we operate. This includes requirements of supra-national organizations such as the United Nations and European Union.

Moving forward, all international payments will be received if they are sent using the SWIFT process. Details are provided on our BNZ website.

Any payments made to your Visa Credit Card on or after 31st July, 2020 would have been automatically returned to the sender. Since they haven’t transacted on your account, there would be no trace of their arrival or return on the BNZ system. We do not have visibility of instances where deposits have been blocked or whether it has been delayed for another reason. Only the merchant will have that level of detail".

I've contacted Royal Panda support via live chat/email on a weekly basis for the last 4 and a half months and I'm getting nowhere. I've provided them with everything they need from proof of where I live and where I work, driver's license, birth certificate, proof of income, bank statements to show I've never received my withdrawal, Letters from my bank to say I've never received my withdrawal, etc. etc. After providing the letters and statements from my bank they just keep sending me in circles never getting closer to resolving the problem.

Every time I explain to them my bank don't accept payments to Visa Credit cards anymore and that my bank has a policy in place to automatically return funds to the sender.. They say okay we will look into the matter but then weeks later they just email me saying the funds have landed at my provider. I then have to go through the entire process again to tell them my bank don't accept payments to Visa Credit cards anymore. My bank have no visibility into this as the transactions are automatically returned to the sender. I don't have access to the provider and my bank don't have access to the Provider. Only Royal Panda Casino can resolve this by contacting the provider and getting the withdrawal returned to my account so I can use another withdrawal method like SWIFT.

Please assist me AskGamblers.. Royal Panda Casino has no intention of resolving this dispute.

Here is the latest reply from them which I receive on a monthly basis.

  • Francesca (Royal Panda)
  • 3/02/2022, 3:59 GMT+1

Dear Lionale,

I trust this email find you well and thank you for contacting Royal Panda Support.

Kindly be advised that we have been in contact with your provider and we can confirm that the withdrawal of NZD 3,100.30 has landed on your provider's account with reference: ​

ARN XXXXXXXXXXXXXXXXXXXXXXX

If you encounter any questions, you can be able to check with your bank/provider by using the above as a reference.

Thank you for your kind patience in this matter and I hope the above is useful.

Should you have any other questions please feel free to contact us.

We are available through live chat and e-mail. Myself or another agent will be more than happy to help!

Have a great day!

Best regards,

Francesca

Royal Panda, Customer Support

staus Ungelöst
$3100
Royal Panda Casino - 5 months of No payment

Hi Team,


Can you help me get this issue resolved after 5months of no payment or help from Royal Panda?


I requested a withdrawal amount of 1000NZD on 04/04/2021. 1 week later I had no money in my account, I contacted Royal Panda and they told me the funds should be in my bank and to send in a bank statement, which I did and this was approved by them. I was advised a case was created to solve my issue and I will be contacted, I wasn't. After no replies to my emails I contacted RP via live chat and was told the reason my money hasn't reached my account was that in August 2020 the laws anti money laundering in NZ changed and they do not accept card withdrawals only bank transfers. I questioned why they still put it through my card in April 2021 when they were well aware that the law changed in August 2020. They couldn't give me an answer to that. After 3 months of trying to draw information out of RP they sent me an email with a ARN code of the transaction they supposedly sent and once again request a bank statement from me. I sent in yet another bank statement proving I received no money from them and I contacted my bank with the ARN code. My bank informed me that the ARN code is a SENDERS code and RP need to trace the money from their end from the bank they transferred from which they should have done from the very beginning instead of pushing it back on me to investigate for 5 months. Basically I'm still without my 1000NZD and would like to get this resolved so I can stop chasing them up for something they should have done 5 months ago.


I have attached bank statements, conversations with RP and conversations with my bank.


Please help.

staus Ungelöst
$1000

Beschwerde-Statistik

Gelöst 59
Durchschn. Betrag $ 12,793
Durchschn. Dauer 9 Tage
Durchschn. Antwortzeit 2 Tage

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Inaktiver Benutzer
8/10

Royal Panda is one of those casinos very specific names, it is possible that the first of its kind, and will certainly be highly visible casino during my career, and I hope and of your gambling adventure. The first experience at this casino are linked to the Jack and the Beanstalk, the game I'm after appearing on the market, first tried to Royal Panda casino and first experiences are very positive, because I already after half an hour doubled its deposit of 50 €. I played usually € 1 per spin which is understandable when you take into account the size of my first deposit.

It is quite clear that the message of this game is actually a very imaginative story or game aims to besides good fun convey fully the story of a boy from the popular English fairy tale. After the introductory curiosity I went on a roulette and won another 30 € for 10 minutes, I'm invested € 2 on black, red and 4 times in a row hit the black. After adventures with roulette I went with some other NetEnt titles, and it is important to note that in addition to this platform in the Royal Panda casino available are two other software such as Evolution Gaming and Quickfire. This is my adventure ended and I'm with the aforementioned deposit of 50 € for five days paid € 170 and € 20 I kept and very quickly lost all.

I used Neteller as a payment option, and you can freely choose some other such as Skrill, Maestro, Visa, Visa Debit, Visa Electron and MasterCard. Deposits through additional options not endorse withdraw from the account and these are the following methods: Paysafecard, GiroPay, eKonto, eWire, TrustPay, Ukash, AGMO, SpeedCard, AstroPay card, Trustly, DineroMail, iDeal, Boleto Bancário, PayU, Przelewy 24, Immediate, SpeedCard, ToditoCash, Transferencia and Safety Pay. If you make a deposit through any of these methods then you will get money directly through Bank Transfer. Customer support is standard fast, so I have nothing more to add, other than recommend warmly.

Site looks professional and a fair selection of games.

Deposited many times and no wins. Bonuses are very poor. Also, no online method to set a deposit limit which I consider to be poor practice. Not sure why this site has such a high score?

Dear Rumbaba, I'm sorry to hear that you're not happy with our bonus structure. Did you know that every Friday we offer players our Bamboo bonus of 50% up to £150? And you can definitely set deposit limits for your account - simply log in and click the responsible gaming link. In fact, as a UK player, you would have been presented with the option to set limits as soon as you clicked the confirmation link that was emailed to you to confirm your account. I’m sorry luck wasn’t on your side, and I wish you better luck in the future. Kind regards, Royal Panda

user avatar

Royal Panda is a casino I joined 7-8 months ago. I found some promo for free spins on some affiliate site and decided to make an account here and give them a try. I remember that I wasn’t eligible for the free spins then but I have gotten a few free spins promos from them even before making a deposit.The last time I think I got free spins on Untamed Eagle and had some fun playing here. When I decided to make a deposit here I decided to use their welcome bonus and try my luck for real.

In my fist session I made a 20 euros deposit and got another 20 from the casino with a descent 35 x bonus wager. This is a solid offer from the casino and is standard to most online casinos. I like the selection of slots this casino has but would like to see some more slots like Centre Court, Medusa, Medusa II and maybe some Williams interactive slots. Anyway on my first session I played about 4 hours here but in the end didn’t have any luck in making a withdrawal. I deposited 2-3 more times here and had a withdrawal of 150 euros. I had a really good session which started with 20 euros and managed to go up to 300. I was playing high bets on Thunderstruck II and maybe I should have cashed out earlier but I played my balance to 150 and didn’t want to risk it any further. I remember I got the money really fast and without any problems. Now I see that the first deposit bonus is 150% so it’s an even better offer. I also like the site very much and especially the logo with the name. Whoever designed it did a really good job.

Overall a good and safe casino to play in and I never had any problems here whatsoever.

Hi Hajnrih, Thank you for the positive review. I always enjoy reading reviews on Royal Panda. Have a royal good time! Royal Panda

user avatar

Royal Panda Casino offer slots from Microgaming and NetEnt software providers. I like games from those two providers so I decided to join Royal Panda Casino. I think I joined this casino a few months ago.

Their website is cool, I like panda and the name of casino. After I registered, I made a deposit of 20€ through e-wallet and I decided to claim welcome bonus. It was like today 100% match deposit bonus. Wagering requirements for welcome bonus was 35x bonus before you can withdraw the winnings. The bonus was credited in less than one minute after I made deposit so I was ready to test their casino.

At first I tried Immortal Romance with minimum bet of 0,3€. I got the bonus twice at the begging but it paid very poor. After I saw that I had no luck on it I changed game. I started to play Gonzo's Quest but I had no luck on it too. When I see game which pay poor I rather change the game before I lose all money. With my last 20€ on balance I decided to spent it on DOA. I played small bet stakes but had no luck on that too. At the end when I followed my bonus wagering I noticed that when I played DOA the numbers was all time the same. It was weird so I wanted to ask them why is that. After I opened live chat support agent was with me and he all explained to me. For bonus wagering count only bets with real money, not bonus money. For me this was the first time when I saw that kind of terms.

Lately I made another deposit without any bonus, but I didn't managed to cash out anything. Otherwise I think this is casino which you can trust. It has very good rating here.

What I dislike at Royal Panda Casino is terms about bonuses and free spins. By that I mean that only bets with real money will count for wagering requirements. After few days or a week I received free spins on some game, but even if I won something I can't withdraw - if I don't make deposit here and wager with real money the bonus amount which I received from free spins. I think this isn't a nice term for the players.

Hi zerooo, Thank you for your feedback! I'm happy to hear that your overall experience was a good one, and I hope to see you again at Royal Panda! I'm sorry to hear that you are not happy about the bonus structure, but let me tell you one of the major upsides! Should you win anything with your real money balance while still clearing a bonus, your winnings are added to your cash balance and can be withdrawn immediately without any wagering requirements. Thanks again for the feedback, we do care about your opinion!

user avatar

Hi, my user name is Marley 100.
Been using Royal Panda about a month.
Fab casino fast payouts.
Friendly staff and great wins I think I've played on nearly every casino online, this is by far best.

No problems at all.
Nice wins.
Fast payout.
Friendly staff.

Thank you for the compliment!! I will also forward this to our CS team! Have a great day.

user avatar

Royal Panda Casino is on my top 5 of online casinos that I play regularly. It is licensed in Malta so u know that is a casino that u can trust. It's website is really nice and user friendly and u can browse it in many languages, unfortunately they don't have Greek and I hope they will add it in the future.

Usually I make deposits here when there are deposit bonus that I can claim. Besides the first deposit bonus which is the usual 100% bonus there is a weekly deposit bonus, called Bamboo Bonus, that can be claimed every Friday for 50% bonus and also I get emailed for many other promotions that they have every month. The wagering requirements of their deposit bonuses is 35 times the initial bonus amount received which is ok. During the month many times I got offers for free spins too so I am very satisfied of the freebies they give! I also really like that they have a minimum deposit of 10.

Royal Panda Casino has games from Microgaming and NetEnt which is ok since these are my favorite, but I would like to see them adding more software providers in the future in order to have a larger pool of games to choose from.

I have managed to withdraw many times from Royal Panda Casino and I had one of my bigger hits in Dead or Alive here. Having balance over 500 I started playing Dead or Alive with big bets, I started from 0,90 and reached playing with 2,70 bet. Of course my balance was disappearing really fast and I was in the dark zone. When I reached 20 I lowered the bets to 0,36 bet and the slot became really hot so after some good hits I decided to raise the bet again to 1,80 and when my balance was 25 I was lucky to have a really good hit in the free spins, but no wild line, which gave me 940 euros. I closed the slot and made a withdraw.

Overall I can say that I really like this casino and I will continue to be a player here.

Hi stars_cream, Thank you for your positive review. We are planning to add some new providers to our casino in the future. We'll make sure our players are informed when we do :)

user avatar

Have spent a few on here, they have a fair live chat and good NetEnt material.

Miss Bonus and Promotions, they should spent a little more time on this crucial part of on-line casino.

Hi Misterypt23, Thank you for the kind words! Did you know we offer our weekly bonus Bamboo Bonus? every friday our players can enjoy 50% up to £€$150. As for promotions, we always try to come up with unique promotions for our players, such as the space trip we offered, or the $1750 giant chocolate Easter egg. I can also tell you that we've got another big promotion lined up soon which I'm sure our players will love

user avatar

I deposited few times here. It's a good casino. Live chat is friendly. Also they have few decent bonus offers or special promotions. Another good thing is that they have a lot of well known software providers like Microgaming and Netent. I deposited few times. Well I have won way more than my deposit losses. Also withdrawals are fast. Kinda fast yes. So from my personal experience, I don't think it's a online casino that you will ever see a complaint from a player against it. So..........It's legit.

To be honest I would like more special promotions that's all. Oh and the live chat if it could be like 24/7 but still works for me the way it is. ;)

They have a good selection of games. But I think this casino has to high of a ranking on AskGamblers its 13th out of 840 online casinos.

The RTP on this site is unacceptable. As my story is I having been playing this site for a few months now and made around 30 or more deposits each around 60-90 euro and have had no run for my money what so ever. Nearly all lost on Gonzo Quest as I love this slot (well not at this site) but lots of other online casinos.

I have been playing online casinos for 10 years now and have seen nothing as bad as this. The game seems to be stuck on repeat mode as I keep getting the same thing again and again for example go on a run without any bonus for around £300,then it stars to give a few bonus which are paying next to nothing then back to no bonuses round for another £300. This has been like this from the minute I started playing at this casino and no change I did try a few of their other slots like Blood Suckers which is suppose to have a high payout percentage again nearly every spin nothing.

And another thing which is really annoying is that they have a panda points system which never seems to move. I have spent 2000-3000 on this site and my points available are worth a unacceptable £10 this shows the play value I have had at this casino.

Inaktiver Benutzer
1/10

Almost impossible to turnover any bonus proposal. I feel I am being scammed when the turnover is so high.

We're sorry that you had a bad exeperience, but our wagering requirement (x35 the bonus amount received) is fairly standard across online casinos. If you have any questions please send me a PM.

user avatar

Royal Panda Casino Nachrichten

Lesen Sie alle Neuigkeiten über Royal Panda Casino, achten Sie auf Updates und freuen Sie sich auf exklusive Boni.

Der große Charity-Monat bei AskGamblers
AG News Der große Charity-Monat bei AskGamblers

Es ist soweit! Im Juni steht unser großer AskGamblers Charity-Monat vor der Tür, denn seitdem wir im Januar 2019 im Rahmen unserer AG Awards unglaubliche 49.000 € sammeln konnten, sind wir im Charity-Fieber! Bereits im Mai konnten wir anfangen, Spielgeräte für behinderte Kinder auf den Spielplätzen von Serbiens Hauptstadt Belgrad aufzustellen und das wollen wir auch im Juni fortführen. Die AskGamblers Charity-Versteigerung im JanuarWir sind so stolz, wir berichten noch einmal von unserem großen Erfolg diesen Januar. Im Rahmen unserer AskGamblers Awards gab es während der Preisverleihung einen Programmteil, während dem die besten und bekanntesten Online Casinos der Branche darum gebuhlt haben, bei AskGamblers promotet zu werden. So haben wir es geschafft, die fantastische Summe von 49.000 € zu sammeln. Die folgenden Casinos haben ihren Beitrag zu unserem großen Ziel geleistet:21 CasinoCampeonbet CasinoLadyHammer CasinoLapalingo CasinoMr.Play CasinoRoyal Panda CasinoSlotsMillion CasinoVbet CasinoNikola Teofilović, unser General Manager hier bei AskGamblers, sagte dazu:„Wir freuen uns und sind sehr stolz, dass wir ein so großes Event wie die AskGamblers Awards auf die Beine gestellt haben. Noch besser ist nur, dass wir gleichzeitig eine Wohltätigkeitsveranstaltung miteinschließen konnten, bei der wir Geld für den guten Zweck gesammelt haben.“Für die Zukunft haben wir uns Großes vorgenommen, wie Nikola Teofilović weiter ausführt:„Nachdem sich die letzten AskGamblers Awards als ein voller Erfolg herausgestellt haben, sind wir schon fleißig mit der Planung des nächsten Events beschäftigt. Wir wollen sowohl die Preisverleihung als auch den Charity-Teil zu festen Bestandteilen unserer Firmenkultur und Geschäftstradition machen. Wir hoffen sehr, dass wir uns mit dem nächsten Event sogar noch einmal übertreffen können.“ Bleiben Sie am Ball für das nächste Event!Nach den AskGamblers Awards ist vor den AskGamblers Awards, also bleiben Sie dran und freuen Sie sich schon jetzt auf die Zeremonie im nächsten Jahr. Denn so viel dürfen wir an dieser Stelle verraten: Die AskGamblers Awards kommen wieder und das gilt auch für unsere große Charity-Aktion! Wir sehen uns im Januar 2020 in Belgrad!

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