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Cassino Royal Panda

Nossa classificação CasinoRank
8.4/10
CasinoRank
Classificação dos jogadores 170 Avaliações
Tempo de resposta às reclamações 75 Reclamações
2 dias média 75 Reclamações
O que gostamos
  • Prazos de retirada de 0 a 1 hora
  • Limite de retirada elevado
  • Jogos comprovadamente imparciais
  • Disponível para celular
  • Suporte via chat online disponível
O que não gostamos
  • Poucos métodos de retirada disponíveis
  • Horário de funcionamento do live chat é limitado
Aviso de afiliação

Nosso conteúdo contém links afiliados e podemos obter comissão sob registros e depósitos feitos no cassino por meio desses links. Nós apenas recomendamos cassinos licenciados e não aprovamos qualquer marca que não é verificada por nossos especialistas de cassino. Saiba a verdade. E, então, jogue.

Divulgação de anúncio

18+ | Se Aplicam Restrições | Termos & Condições se aplicam | Jogue com Responsabilidade.


Detalhes de Cassino Royal Panda

Aqui você encontra todos os detalhes sobre esse cassino.

  • Geral
  • Pagamentos
  • Jogos
  • Jogo Responsável
  • Atendimento ao Cliente
Website
https://www.royalpanda.com/pt/br/
Estabelecido em
2014
Licenças
Malta Gaming Authority
Programa de Afiliados
Idiomas
Chinês, Inglês, Finlandês, Alemão, Japonês, Norueguês, Português, Espanhol
Tipo de Cassino
Jogo Instantâneo, Celular
Programa VIP / Fidelidade
VIP Program

O Cassino Royal Panda é um dos cassinos online listados no site AskGamblers e tem como mascote pelo urso panda coroado. À primeira vista, é possível perceber que o cassino desenvolveu um site de qualidade e com uma interface completa para a reprodução de jogos instantâneos. Ele conta com jogos de cassino e caça-níqueis online das melhores fornecedoras de software do setor de iGaming, como Microgaming, NetEnt, Pragmatic Play, Play'n GO, Playson, entre outros. O Cassino Royal Panda está disponível em diversos idiomas, inclusive português, e é licenciado pela Autoridade de Jogos de Malta (Malta Gaming Authority). 

Países e territórios restritos

Por conta de regulamentos, o Cassino Royal Panda não pode aceitar jogadores residentes de certos países. A lista completa de países e territórios restritos pode ser consultada em “Mais detalhes do cassino”.

Jogos online

Um dos destaques do site do Cassino Royal Panda é a extensa coleção de caça-níqueis online. É possível encontrar o catálogo completo de jogos da NetEnt e Microgaming, com fruit slots, caça-níqueis de Halloween e muitos outros temas. Alguns slots com 5 carretéis são o caça-níquel Wilderland e o caça-níquel Mega Moolah. Caça-níqueis Sticky Joker, Triple Tigers e Chronos Joker estão entre os jogos com 3 carretéis.

A coleção de jogos de mesa do Cassino Royal Panda também é bastante diversificada. Os jogadores podem encontrar diferentes tipos de jogo da roleta, como Multi Wheel Roulette, e muitas opções de Blackjack — como Atlantic City e Double Exposure. Há ainda Bacará, jogo de dado e inúmeros tipos de poker, como Hold’em e Stud. 

Já com relação aos jogos de vídeo poker, o cassino conta com Jacks or Better, Deuces Wild, Joker Poker, Aces and Faces e Bonus Poker Deluxe. Para quem curte, o site ainda oferece raspadinha e roda da fortuna.

Cassino ao vivo

Procurando uma experiência mais realística? Saiba que é possível encontrar no Cassino Royal Panda, pois o site oferece jogo da Roleta e Blackjack transmitido diretamente de um estúdio ao vivo. Assim, os jogadores contam com crupiês reais para Live Roulette HD e Live Automatic Roulette, por exemplo. 

Jogos para celular

Muitos jogos do Cassino Royal Panda estão disponíveis para celulares e tablets. Para acessá-los por meio de dispositivos móveis, basta utilizar um navegador móvel compatível. De fato, as opções são tão bem feitas, que é muito difícil de identificar diferença com relação às versões originais. 

Suporte

Para tirar dúvidas e auxiliar os jogadores, o Cassino Royal Panda oferece um serviço de atendimento ao cliente prestativo e eficaz. O suporte via chat online funciona diariamente, das 11h às 22h (horário de brasília) e é a forma mais rápida de entrar em contato com o cassino. Porém, o recurso não está disponível em português, embora a equipe utilize ferramentas de tradução. Também é possível contactá-los por e-mail.

Segurança e imparcialidade

O Cassino Royal Panda tem como prioridade a segurança dos jogadores. Por isso, o cassino conta com uma tecnologia de criptografia SSL em todas as áreas do site. Assim, as informações confidenciais e dados dos jogadores, como senhas, informações financeiras e outros detalhes pessoais, são mantidos protegidos. 

 Além disso, o Cassino Royal Panda conta as plataformas mais confiáveis do mercado, como a Microgaming e NetEnt. Ambas são testadas com regularidade por agências independentes para garantir resultados imparciais. Os jogos de cassino e caça-níqueis online do site também foram desenvolvidos com gerador de número aleatórios

StallCation

Reclamações

Leia as reclamações que outros jogadores deixaram sobre Cassino Royal Panda. Saiba mais sobre reclamações.

Mostrar todas as reclamações
Royal Panda Casino - Proof of ownership of credit card

I am having an issue with Royal panda and their so called ' proof of ownership of credit card' document they require which must meet requirements as listed;

Proof Of Ownership

1) Upload a Proof of Ownership document, this is either a bank statement or a letter from your bank confirming you were the account holder. If you check your 'Card History' for a bank statement we would need to see the first 6 and last 4 digits, the expiry date, the bank's logo and your name.

OR

2) If your bank does not offer the option above, you will need to go to your local branch and ask for a typed Proof of Ownership document, on this document we will need confirmation that you were the previous account holder which also shows first 6 and last 4 digits, the expiry date, the bank's logo and your name - this document must be stamped and signed by your bank

I have uploaded multiple copies of bank statements as given in option 1 showing my name, address, card number that was used and even the transaction and dates that it was made, also a letter from the bank confirming I am the holder of the account but they keep rejecting all relevant information.

Please note these card verification documents they require have come after i have already made multiple deposits and MULTIPLE WITHDRAWALS... YES, THE CASINO HAS ALREADY WITHDRAWN WINNINGS BACK TO THE SAME CARD THEY NEED PROOF FOR?!?

I have contacted my bank here in my country asking if they even make such document for option 2 in documents they accept and they declined saying such documentation does not exist.

Now they have disabled the help desk for me and i am unable to seek further information and have disabled where I got to upload the documents that they require.

staus Resolvido
$2000
Royal Panda Casino - Missing Withdrawal from 15th October 2021

Hi AskGamblers,

Please assist me with this ongoing withdrawal problem that is now approaching week 19.

I've completed my first and only withdrawal from Royal Panda Casino on 15/10/2021 to my Visa Credit Card. After 5 business days I contacted my bank BNZ (Bank of New Zealand) to find out if they've received my international payment. My bank replied saying this:

"We have opted to discontinue accepting payments through this facility since 31st July, 2020. In line with the NAB Sanction Group Policy, we are making this change as part of our proactive approach to the detection and deterrence of sanctioned parties, jurisdictions and products which may have a connection to a BNZ product or service. Although this change means that international payments from some non-sanctioned merchants or countries are adversely impacted, it is the right thing to do to protect our customers and ensure ongoing compliance with our international obligations. As a bank, we must comply with all applicable laws in all the jurisdictions in which we operate. This includes requirements of supra-national organizations such as the United Nations and European Union.

Moving forward, all international payments will be received if they are sent using the SWIFT process. Details are provided on our BNZ website.

Any payments made to your Visa Credit Card on or after 31st July, 2020 would have been automatically returned to the sender. Since they haven’t transacted on your account, there would be no trace of their arrival or return on the BNZ system. We do not have visibility of instances where deposits have been blocked or whether it has been delayed for another reason. Only the merchant will have that level of detail".

I've contacted Royal Panda support via live chat/email on a weekly basis for the last 4 and a half months and I'm getting nowhere. I've provided them with everything they need from proof of where I live and where I work, driver's license, birth certificate, proof of income, bank statements to show I've never received my withdrawal, Letters from my bank to say I've never received my withdrawal, etc. etc. After providing the letters and statements from my bank they just keep sending me in circles never getting closer to resolving the problem.

Every time I explain to them my bank don't accept payments to Visa Credit cards anymore and that my bank has a policy in place to automatically return funds to the sender.. They say okay we will look into the matter but then weeks later they just email me saying the funds have landed at my provider. I then have to go through the entire process again to tell them my bank don't accept payments to Visa Credit cards anymore. My bank have no visibility into this as the transactions are automatically returned to the sender. I don't have access to the provider and my bank don't have access to the Provider. Only Royal Panda Casino can resolve this by contacting the provider and getting the withdrawal returned to my account so I can use another withdrawal method like SWIFT.

Please assist me AskGamblers.. Royal Panda Casino has no intention of resolving this dispute.

Here is the latest reply from them which I receive on a monthly basis.

  • Francesca (Royal Panda)
  • 3/02/2022, 3:59 GMT+1

Dear Lionale,

I trust this email find you well and thank you for contacting Royal Panda Support.

Kindly be advised that we have been in contact with your provider and we can confirm that the withdrawal of NZD 3,100.30 has landed on your provider's account with reference: ​

ARN XXXXXXXXXXXXXXXXXXXXXXX

If you encounter any questions, you can be able to check with your bank/provider by using the above as a reference.

Thank you for your kind patience in this matter and I hope the above is useful.

Should you have any other questions please feel free to contact us.

We are available through live chat and e-mail. Myself or another agent will be more than happy to help!

Have a great day!

Best regards,

Francesca

Royal Panda, Customer Support

staus Não resolvido
$3100
Royal Panda Casino - 5 months of No payment

Hi Team,


Can you help me get this issue resolved after 5months of no payment or help from Royal Panda?


I requested a withdrawal amount of 1000NZD on 04/04/2021. 1 week later I had no money in my account, I contacted Royal Panda and they told me the funds should be in my bank and to send in a bank statement, which I did and this was approved by them. I was advised a case was created to solve my issue and I will be contacted, I wasn't. After no replies to my emails I contacted RP via live chat and was told the reason my money hasn't reached my account was that in August 2020 the laws anti money laundering in NZ changed and they do not accept card withdrawals only bank transfers. I questioned why they still put it through my card in April 2021 when they were well aware that the law changed in August 2020. They couldn't give me an answer to that. After 3 months of trying to draw information out of RP they sent me an email with a ARN code of the transaction they supposedly sent and once again request a bank statement from me. I sent in yet another bank statement proving I received no money from them and I contacted my bank with the ARN code. My bank informed me that the ARN code is a SENDERS code and RP need to trace the money from their end from the bank they transferred from which they should have done from the very beginning instead of pushing it back on me to investigate for 5 months. Basically I'm still without my 1000NZD and would like to get this resolved so I can stop chasing them up for something they should have done 5 months ago.


I have attached bank statements, conversations with RP and conversations with my bank.


Please help.

staus Não resolvido
$1000

Estatísticas de Reclamações

Resolvido 59
Valor médio $ 11,576
Duração média da reclamação 9 dias
Resposta média 2 dias

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Principais avaliações de nossos jogadores

I loved the themed slot games, especially the adventure and fantasy categories. The graphics were stunning, and I even hit a decent payout on my first day. The instant deposit feature is also super convenient.

I found the loyalty program underwhelming. Even after playing regularly, the rewards didn’t seem to add up to anything worthwhile. Also, some games tend to lag during peak hours, which is frustrating.

Ojo is my all-time favorite casino. I absolutely love it. No wagering is freaking awesome, the tournaments are awesome, and the kickers are awesome as well. Now the chat/support doesn't get me started lol I've waited hours, hours, and hours for chat to even get back to me, my oh goodness. I've had a couple of rude people through chat, but keep in mind not everybody is having a great day. When I found out I was VIP, I was so stoked. They treat you so good, and awesome free chips or spins BUT!! because I have a family and dealing with life because of my lack of activitie they took my VIP AWAY from me. I was so mad and frustrated. If you become VIP you should stay VIP. Ive put so much money into ojo and absolutely loved the casino, they shouldn't treat their VIP like that. I love ojo, it will always be my favorite casino, number 1 in my books for sure, but no one should ever get there VIP taken away. Ojo you are awesome!! Keep being awesome!! But don't take people's VIP away so not cool, and it sure doesn't make you feel like VIP that's for sure. Stay safe, stay strong & be kind to one another.

Incredibly well-designed graphically, with a lot of effort clearly put into the visual aspects of the site. The layout is modern, smooth, and easy to navigate, making for a great first impression. It’s clear that a lot of time and resources have gone into ensuring the user experience is seamless. The animations and overall design are polished, showing a commitment to quality and detail. It’s not just a basic website; it feels like a professional, high-end product, crafted with care to stand out among competitors

I would like to say that this casino is a scam casino. I have now spent time comparing the most popular slots and concluded that something is really suspicious here. How can, for example, the classic slot Twin Spin have an RTP of 92% here, when it’s at least 95% at every other casino? This casino averages an RTP of 85-90% on its slots. That’s a scam, right? I have now deposited at least 2000 euros and kept thinking that I was just having a streak of bad luck, because I haven’t won a SINGLE DAMN THING, NO MATTER THE SLOT?!
Disgusting, vile, fake, dirty, criminal behavior. How can you spend so much time creating a visually appealing casino, with a functional cashback system, and brag about your fast payouts, when it’s not even possible for us players to win? You don’t deserve to be listed on Askgamblers, and everyone who markets you should be blacklisted.

One of the best casinos online sites of all times.
-fast verification
-friendly live chat
-very high RTP on most of the games
-fast withdrawal
-love Royal Panda Casino.

Nothing at all. I have nothing to dislike about this casino

Scamming techniques, there is nothing to like about Royal Panda, what’s the point of liking anything if you can’t withdraw your own money? You just deposit to lose your money nothing else, Verification is not done at the start to harass you at the time of withdrawal, no email id and nothing to contact them, live support agents are also useless, they will let you download plenty of documents but can’t help when it is required.

This is completely a scam casino, I tried to withdraw my 2000 cad and they asked for a lot of document. Event after providing all documents they asked for proof of ownership of bank card from bank and they declined a document provided by my bank with bank stamp and current date. And also they revoked my access, be aware of royalpanda.com.

Not a bad casino, I spend a few hours here every night, charged with positive emotions. For registration gave a generous welcom pak with a lot of useful bonuses. I like it, while I plan to play here. Several times I wrote to the support about the fact that the details for withdrawal disappeared, each time I have to enter the data again, but thank you for your quick response and help.

There is a wide range of providers. All top providers are represented, including Amatic (this provider has its own army of fans, but this provider is not available in some casinos).
The site design is a little overwhelming. Personally, I'm comfortable with sites that are not cluttered with various banners. Navigation on the casino site is clear, convenient and, in principle, familiar to players.

Tried to withdraw $50,000 nzd multiple times. All being denied even after all verifications requested were accepted. Says to withdraw using same method as deposited tried that, Didn’t work. Tried using bank transfer, Has not come through. Try again a couple days later to withdraw $100nzd and works straight away? Where’s the rest of my money? Sent in multiple emails to support team and have not heard a response. Not trusted site. Would not recommend.

A casino that stalls on withdraws shouldn't be in business. In Ontario so I have to send in ID and get verified before a deposit which I did then month later I withdrew 1000 with no issue now I won 3500 and they need my id again. I've sent in 7 photos of my dl and they haven't accepted it, it's a stall so they hope I reverse the withdrawal. Funny cause 6 other sites have used the same photos and they passed verification fine why not this site? Pls don't waste your time with so many sites out there it's not worth the headache.

Bonus was very good in 2018 but right now do not know as my account is locked. Must say customer support was good and the verification process was also quick.

I started playing Royal Panda in 2018. Initially it was very good from customer support to active bonus but in 2019 they locked my account just because I said I lost my job and right now do not have any means of earning so give me some free spin. It was just a joke with customer service. My level was gold at that time. They cheated on me and locked my account without checking the facts. I will not recommend anybody to play in this casino.

Notícias do Cassino Royal Panda

Leia todas as notícias sobre o Cassino Royal Panda, fique ligado nas novidades e bônus exclusivos.

Royal Panda apresenta a nova rede de caça-níqueis Royal Jackpot
Promoção Royal Panda apresenta a nova rede de caça-níqueis Royal Jackpot

Se você é uma pessoa que gosta de jackpots, então vai gostar da novidade! O Cassino Royal Panda lançou recentemente o Royal Jackpot, oferecendo ainda mais chances para você conquistar grandes vitórias!A nova rede de jogos jackpot abrange alguns alguns dos mais populares títulos de caça-níqueis online! Sendo assim, se você fã de jogos jackpots ou gostaria começar a jogar este tipo de caça-níquel, vale a pena aproveitar a oportunidadeRoyal Jackpot disponível para mais de 100 jogosÉ claro que o sonho dos fãs e jogadores de jackpot é ganhar grandes prêmios e, agora, o Cassino Royal Panda pode te colocar no caminho desse objetivo. O Royal Jackpot aproxima você de uma experiência incrível e exclusiva, podendo jogar valendo dinheiro de verdade em caça-níqueis online com muita confiança.Cassino Royal Panda disponibiliza aposta extra para jogos selecionados em sua nova rede de jackpot progressivoNo momento, há mais de 100 jogos caça-níqueis disponíveis no Royal Jackpot, incluindo os favoritos dos jogadores, como caça-níquel Book of Dead, caça-níquel Immortal Romance, caça-níquel Starburst, entre outros. Como participarPara participar é muito simples. Basta clicar em qualquer caça-níquel marcado com o símbolo Royal Jackpot, localizado na parte inferior no jogo selecionado. Depois, leia e aceite todas as regras da rede de jackpot progressivos.Em seguida, confirme a inscrição para continuar. Por fim, o jogador deve arcar com a contribuição de R$ 0,50 por cada giro e que será cobrada junto à aposta do caça-níquel  escolhido.O Royal Jackpot tem 4 níveis de prêmios disponíveis, conforme indicado a seguir:Mini Jackpot: Começa em R$ 25;Minor Jackpot: Começa em R$ 500;Major Jackpot: Começa em R$ 50.000;Mega Jackpot: Começa em R$ 25.000.000.Lembrando que todo os termos e condições de uso do cassino e do Royal Jackpot estão descritas na íntegra página inicial da promoção. É fundamental estar de acordo com elas, bem como verificar se é elegível para a promoção. Ainda há outras promoções ativas no site Cassino Royal Panda. Promoções de aniversário podem ser encontradas, além do torneio Drops&Wins, da Pragmatic Play e bônus de cassino variados. 

Entre para a contagem regressiva para o Natal dos Cassinos e divirta-se o mês todo
Promoção Entre para a contagem regressiva para o Natal dos Cassinos e divirta-se o mês todo

O Natal 2021 já está logo aí e, por isso, a gente decidiu deixar essa época do ano ainda mais festiva com uma promoção especial. A partir de hoje, dia 1° de dezembro, começa a nossa contagem regressiva para o Natal do AskGamblers e, aqui, você pode curtir os presentes que os cassinos mais natalinos preparam para a celebração ao longo de todo o mês!Curioso para saber as surpresas que o bom velhinho deixou em cada cassino? A seguir, confira mais detalhes da promoção de Natal e saiba como participar!Contagem regressiva para o Natal do AskGamblersA chegada do mês de dezembro traz muitas novidades: as ruas ficam enfeitadas, panetones aparecem nas prateleiras e as celebrações de fim de ano começam a acontecer.Por aqui, também já entramos no clima festivo e inclusive preparamos algo muito especial — a promoção Contagem Regressiva para o Natal, com 12 cassinos online! Os cassinos foram selecionados cuidadosamente e oferecem o que há de melhor em relação ao entretenimento de jogos. Aliás, cada um deles está representado por um dos tradicionais personagens natalinos e traz presentes incríveis para deixar as suas festas ainda mais animadas. Celebre o fim de ano nos melhore cassinos onlineParticipar da nossa contagem regressiva para o Natal é muito simples. Tudo o que você precisa fazer é clicar na página da promoção e escolher os seus cassinos online preferidos. Cada um deles está indicado com uma animação natalina especial:ElfinaEnfeite de NatalAnjo NatalinoDuendeQuebra-NozesBoneco de NeveGingerbread ManJack FrostPinguimUrso PolarRena do Papai NoelCoruja da NeveUma vez que clicar no botão Visitar, você será direcionado para o mágico Natal do cassino selecionado. Independentemente de qual escolher, muita diversão, jogos de cassino e bônus especial o aguardará! 3, 2, 1...Feliz Natal! A época festiva já começou e, aqui no AskGamblers com os 12 cassinos selecionados para a promoção, o seu Natal vai ser ainda mais incrível! Para garantir um entretenimento seguro, é essencial ler os termos e condições de uso de cada cassino escolhido. Afinal, as regras valem para todos, sem exceção. Então, o que está esperando? Entre para a nossa contagem regressiva e divirta-se com os cassinos online mais animados desse fim de ano!

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Confira nossa seleção dos melhores cassinos online e conheça mais cada um deles.