QueenVegas Casino

QueenVegas Casino - Delayed pending withdrawal

€400

I have a pending withdrawal with queenvegas casino for 170 pounds their site says it will be dealt with within a few hours and released to the card I paid with so I was happy with that. 12 hours went past nothing so I messaged live support and email support saying why is it still pending got a pointless response from both that were basically word for word the same message they can see I have a pending withdrawal and it will get looked into within a few hours. Surprise surprise it's been well over a day now and messaged both the supports again and got exactly the same message as I did yesterday which I have attached

QueenVegas Casino - Delayed verification and no reply

£170

I deposited £30 onto QueenVegas and won up to £600, when going to withdraw the amount they are asking for ID verification, this is nothing new so i had the details and pictures ready to go. Sent the Verification picture off and 48 hours later still no confimation that they have recieved the picture let alone a status on the verification process, tried the live chat and keep getting put with the bot even when asking to talk to an operator sent emails to the support and still no reply

QueenVegas Casino - Cannot withdraw the funds, and no one is not responding

£600

Hi there. I have been using Queenvegas for about 10 years with no issues. I recently had a reasonable win and I’d like to withdraw some of that balance. However, I can’t.

The withdrawal process is disabled, saying I need to provide identification/proof of address/funding etc. I have done all this including a written declaration saying I can afford to fund the games. I have received emails to say the documents have been verified and accepted, but I STILL cannot withdraw my funds.

There is no outstanding bonus on my account, and I cannot get them to respond to support emails, (7 so far), or live chat which is just a bot. I’m getting very frustrated and pissed off.

Any advice about what I can do is gratefully received!! Thanks

QueenVegas Casino - Deposit Amount not reflecting in main deposit section

£400

I signed up base on collective review and made 200£ deposit initially which was reflected instantly in Deposit section as real money but in 2&3 time when I made the deposit successfully then amount is not reflecting in main deposit section But same amount can be seen in deposit history. NOT sure how to get this issue resolves. There is no way to contacting to supporting team even no response from email.

Appreciate if any suggestions here.

QueenVegas Casino - Withdrawal Issue

£300

I got a 100% deposit bonus. So deposited £10 and received £10 bonus. I played with my real money funds first obviously. I played big bass bonanza megaways and managed to turn £10 realoney funds into £50. As per the bonus terms and conditions. If I didn't touch my bonus funds and want to withdraw I can. So I tried to withdraw and it came up with a message saying if I wish to withdraw, I need to contact support amd ask for the bonus to be cancelled.

So I went onto live chat on the 9th of July to request the bonus to be cancelled so I can withdraw. I have not had a reply. I have sent many more messages on live chat since and not had a single reply. I've even emailed them on [email protected] and still had no reply. And still my bonus hasn't been cancelled and is still active.

Please can this be sorted out? I would like to withdraw my £50 cash which is rightfully minep

QueenVegas Casino - Over a week later still no withdrawal

£50

Withdrawal CTK #765108
I have been waiting well over a week for my withdrawal checked on account saying processed but I have not received any email confirmation transaction identification code saying it’s processed and on it’s way from the payment department? Tried numerous times a lot emails phone calls messages but I get no response as if u ignore me I have checked all my inbox and spam and nothing has been sent to me by email this is not the way to treat your customers in this manner? My user On account Jamesnic1

QueenVegas Casino - Delaying payment and verification

£120

So I made a deposit of 150euros on Queen vegas casino at 14.2.2022 and managed to get lucky and got my balance up to 7000euros. Well I had been asked to provide documents before I could play with real money, so I had sent Queen vegas casino all the required documents (phone bill, picture of my id) and before I could make a withdrawal I was asked for a picture of my Credit card, which I provided.

The card is a combination card visa credit/debit with debit number on the rear of the card. So all the documents were approved and I proceeded to make a withdrawal of 5000euros (on 16.2.2022), which is this casinos limit for one withdrawal. Well, for some reason the withdrawal was cancelled.

Now when I try to make the withdrawal again, the casino is asking for a picture of the credit cards front side, which I have sent again, but I just get a reply by e-mail that I have sent the same document again, even when I sent a gif which clearly shows both sides of the card. I have asked Queen vegas multiple times on live chat and by e-mail what picture they are wanting of the card but haven't received any answer. I am getting really desperate to solve this issue since they don't seem to be replying on what I have to do to complete my verification and move on with the withdrawal of my funds.

QueenVegas Casino - Withdrawal delayed by QueenVegas

€7000

Hi guys

This casino, i won a good amount of money i withdrew 5k at first they asked for my verification documents which i provided, few days later i was verified and able to withdraw £5000 i heard nothing for days went on chat numerous days and times just got told it was processing constally no update nothing. Finally i got an email asking for just my bank details i sent my account number and sort code, i heard nothing back again i went back on chat they told me they needed my swift and iban which i provided on a new email and chat, for over a week i was on and off chat trying to get details or a update whats happening all they kept saying it was with the payment team and they would email once its processed its now been 9 days and they still giveing me the same speil this casino is a joke.

Thanks anton please see screen shots attached

QueenVegas Casino - No support in resolving €10 bonus issue

£5000

best ask gamblers support,

for several days now we are ignorred as you might say by the casino after contact for a deposit bonus that did not add to the account after the deposit. by mail we recieved the queenob1 deposit that would offer us a 100% bonus and 50 spins on pink elephant slot for a €10 euro deposit with the queenob1 code. we pressed claim bonus in the button in the mail offer and were redirected to a casino page thats again shows the offer and needed to press claim on that page to be redirected again to the casino home page where we signed up. we made the deposit and with it filled in the code for the bonus. and was accepted without any error. but after the deposit only the deposit was in the account without the bonus. immediatly we found the support button to mention this but then and every other time we tried chat is not availeble so we left multiple offline messages from within the casino when logged in. we did get some response but just to ask our personal data because somehow they were unable to find the account. what is realy a mistery to us because the mail they sent the reply to is the one used to sign up and we recieved the deposit confermation in. also we added all the personal data and even added screenshots from the account page. but still no help is offered but just a mention to the live chat that always seems to be unavaileble when we log in to our account. we did claim a free 5 spins offer also and immediatly after playing the spins we recieved a mail and to try again to get any help or contact we replied to that mail and still nothing in return or resolved. we added as much info as possible so we hope you will get any response to resolve the issue before we decide to colse our account at the casino and file a casino complain.

kevinh82nl

€10

Beschwerde-Statistik

Gelöst 29

Durchschn. Betrag $ 1,115

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

5/10 ● 102 Bewertungen

Top-Bewertungen unserer Spieler

marium

10/10

QueenVegas casino is another nice casino,all popular slots available,good promos every week,nice layout easy to navigate and slots pay pretty fair,support is helpful and friendly.They process any withdrawal on same day,sometimes within 1 hour.I love this casino.

Not experienced any yet!How can I write any negative thought?

Hellcat2017

9/10

One of my favorite casino's so far, decent selection of games, fair chances, quick withdrawals, win some and lose some but that's the name of the game.

I've played at probably 8 other online casinos and thus far I can only name 3 that are worthy and this one definitely holds the top spot on my list.

Site is easy to navigate, decent selection of games to keep you entertained.

I set my limits too low :( now I'm bored.. oh well good controls just go to show casinos with them in place are trustworthy.

Ivar6353

7/10

Usually, online casinos. Good selection of games. I liked it I deposited and withdrew the money quickly and easily.

I was very upset no game on the fan. I like to play for fun and then play for real money.

Genovese

1/10

Large selection of games. Decent welcome bonus pretty easy to register.

Wow what a monstrosity of a casino in all my years of playing this outfit is ridiculous. My experience went like this:
Join up and deposit got the bonus and was offered free spins too so I accepted played the free spins once spins were done there is no lobby button in the game. Click back and it logs me out so I log back in and all it does is takes me straight back to the same game haha WTF do you do. Contact support ohh it's only an email. Email them and after a couple of hours no reply. I log back in and yup go straight back to the same game again I tap my finger on every part of the screen and luckily it let me go back to the lobby. Now the lobby won't load. So I close and start again now it's saying username is wrong haha reset password try again and I'm in the lobby so I select a game play a few dollars, don't like it and luckily this game has a lobby button once again lobby won't load. 3rd game I went into I maxed it to 0 just to get out of this place. Honestly worst experience ever maybe invest in your site and servers some more.

Lazyliee

10/10

An exceptional casino, fun, great games, amazing customer service, I feel so happy to give them my custom.

Support is a joke, all telling different kind of stories and even one of them called me indirectly addicted. Verification takes a very long time, sending out the same information every time, no e-mail respond.

Using a deposit method where it says 0.0% fee but at the end it charges 4.50/5.00 EUR extra for the transaction costs.

TIluCrew

10/10

Incredibly casino with sick fast cashouts. Had big win and large withdrawal was processed FEW HOURS later I sent in the documents. Cannot believe its true it was so fast.

Bonuses with reasonable wagering requirements and selection of gr8st slots ever. I'm so happy with this casino! Support staff are very kindly and expert level. Never have had question which they don't know the answer. Thumbs up for queen!

Absolutely nothing to dislike. Everything works great for me and they have so large selection of slots. Well if I must enter something The terminator 2 slot would be phenomenal!

Inaktiver Benutzer

vor 8 Jahren

1/10

I don't like transaction fees on deposits. Site interface is outdated.

Support is inactive. Have sent at least 3 emails over the last week to close my account in my objection to transaction fees but it is still open!!

I don't see any on site tools to manage deposit limits, play or loss limits or self exclusion. Would have expected this to be mandatory for any decent casino.

Siouxzanne

9/10

Very fast document verification... if you provide the right stuff! Fantastic friendly support... live chat, email etc... Fast pay out :)

I do not play often at QV I guess the dated interface and fees put me off a bit. If you can get past that initial screen, amazing selection of slots, actually probably one of the best I've seen, and I play a lot! I've never felt this was one of those sites that you plow money in to but get nothing back.... and there are many of those. I've nearly always managed to get a half decent win no matter how much I deposit. Most of the time my wins have not been worth withdrawing and have played them through. However, had a bit of luck and had a decent sum to withdraw.

This is what I judge casinos on, speed of verification and speed of payout without hassle. QV did not disappoint. I sent various documents which were swiftly verified. Payout was within a few days, great considering I hadn't previously verified. I even requested an alternative payout method which they happily did for me :)

Queen Vegas is up high on my list of favourites 5*

Deposit fee.... I'm sure I read somewhere that these were going? Initial welcome screen... it's a bit dated.

kevin.dorrell99

8/10

Quick and easy registration. Ability to play in fun mode without real money. Interesting slots and good graphics.

Rare and small wins. Slots are played in a small window on the big screen is not as good to play.

Vickyvassou