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PlaYouWin Casino

Spielerbewertung 82 Bewertungen
Beschwerdebeantwortung 2 Beschwerden
3 Tage durchschn. 2 Beschwerden
Was uns gefällt
  • Separater Bereich für Sportwetten
  • Vielzahl populärer Spielautomaten
  • Akzeptiert Kryptowährungen
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  • SSL-abgesichert
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PlaYouWin Casino Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://playouwin.com/de
Gründungsjahr
2021
Lizenzen
Curacao
Partnerprogramm
Sprachen
Deutsch, Englisch, Finnisch, Norwegisch
Typ
Instant Play, Mobile, Krypto Casino

Allgemeine Informationen über PlaYouWin Casino

Das PlaYouWin Casino konnte gleich im Jahr seiner Gründung 2021 einen unserer begehrten AskGamblers Awards absahnen und durfte sich über den zweiten Platz in der Kategorie "bestes neues Casino" freuen. Schaut man sich die PlaYouWin Spielerbewertungen sowie unserer AskGamblers CasinoRank an, ist klar zu erkennen, dass das Online Casino auch bisher nicht an Beliebtheit eingebüßt hat.

Spieler lieben am in Curacao lizenzierten PlaYouWin Casino vor allem die großartige Auswahl an Spielen von top Providern wie NetEnt, Playson, iSoftBet, Pragmatic Play, Nolimit Ciyt oder Play'n Go, sowie den PlaYouWin Willkommensbonus und die weiteren Promotionen und Aktionen für Bestandskunden. Ob das Casino auch die ein oder andere Schwachstelle aufweist und wie die PlaYouWin Casino Bewertung von uns Experten ausfällt, können Sie im folgenden PlaYouWin Casino Review erfahren.

StallCation

Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für PlaYouWin Casino hinterlassen haben.

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PlaYouWin Casino - The casino added an unclaimed bonus to my account and confiscated my winnings afterwards

In the section BONUS TERMS AND CONDITIONS of Playouwin is said:

1.10 Players from certain countries are not entitled to receive any type of bonuses: Armenia, Azerbaijan, Bangladesh, Belarus, Bosnia & Herzegovina, Brazil, Bulgaria, China, Croatia, Dominican Republic, Georgia, Kazakhstan, Kyrgyzstan, Macau, Malaysia, Mauritius, Mexico, Moldova, North Macedonia, Peru, Romania, Russia, Serbia, Tajikistan, Thailand, Tunisia, Turkmenistan, Ukraine, Uzbekistan. We reserve the right to limit players from other jurisdictions from being eligible to any type of bonus at our sole discretion.


I attach a file with a screenshot of this paragraph of the rules.

I am from Bulgaria and as you can see I cannot take advantage of ‘any type of bonuses’. But as I am not a ‘bonus hunter’, Askgamblers’ high evaluation was enough for me to confide Playouwin and open an account with them on August 26th 2021. For five days, I made 3 deposits of 300, 200 and 300 (€800 in total) that I eventually lost and zeroed my balance (€0.64). When logging back in on September 1st, I saw that my balance was €60.64, i.e. €60 were added. I perceived this amount as a gift for my loyalty and that was an incentive for me to keep playing with this company. Subsequently, I saw that this amount of €60 was mentioned in the account as a ‘bonus’.

I attach a file with the parameters of this bonus and you can see the following:

You Have Reached Zero Out Clearing Balance, Your Bonus Rollover Requirement Has Been Removed. At 01.09.2021 21:48:13

WAGERING REQUIREMENT: XN/A


I.e. whatever the idea of this €60 bonus was, whatever the requirements, they were ‘Removed. At 01.09.2021 21:48:13’.

In the next two days, I made 2 deposits of 200 and 300 (€500 in total) and the turnover of my account was €2-3,000.

I had success in play and increased my balance. On September 6th I requested a withdrawal of €500.


I attach a file with this withdrawal request where you can see that I have no blocked bonus balance and all my cash is ‘withdrawable’.

I also apply a screenshot with my transaction history where all my deposits and this withdrawal are visible.

Playouwin's financial department required from me some documents, I sent them and my account was verified. The withdrawal of these €500 was realized. Along with this withdrawal, €1,020.42 were confiscated from my account.

I apply a screenshot where my balance after the latest game session is clearly visible (rounded in red): €1,320.42 and the total balance of my account after the confiscation: €300, i.e. €1,020.42 missing.

In my inbox I had an email with an explanation of their actions and why my balance is decreased to €300. I apply a file with a screenshot of this letter. I also post the part of the email with the explanation as a text here:


---------------

Kindly note that you have claimed our Cashback Bonus and certain rules are tied to it, as per our Bonus Terms.


'1.16 With any active bonus (unless otherwise stated for a specific bonus) following games are strictly forbidden to play: Virtual Sports, Sportsbook, Jackpot games, Table Games,...

In case of breach of this term, the bonus and all winnings generated from the bonus will be forfeited.'


Since you have claimed mentioned bonus and compounded it with three of your deposits, we had to retract any generated winnings from them and leave your deposits on your gaming balance (300€, 200€ and 300€).

As 500€ have already been withdrawn to your Skrill e-wallet, we left the remainder of funds on your balance (300€).

---------------

Please take a note that the quoted by me point 1.16 of their rules speaks about an ‘active bonus’ and settles the order of forfeiting players’ winnings when bonus rules are not kept. But as I do not have an active bonus (and never had), I objected with an email to their Financial department and I apply here a screenshot of the email. To support my objection, I applied to my email to the Financial department a file with my bonus history (already described and applied to this complaint) and it is visible there that I in fact I have no active bonus and no engagements at all related to bonuses.

On the next day, I had a new email from the financial department that I apply here as a file-screenshot. As it is visible from this letter, they hold on their thesis that I have broken their bonus rules in spite of the obvious lack of any bonus engagements. They quote their rules. Yes, the same rules according to which I am 'not entitled to receive any type of bonuses’ due to my location. It is obvious that their position is diametrically opposite to mine. I think that examining my case on Askgamblers will lead to its objective and fair decision.

Here I summarize the facts that I have already pointed and explained in details in the current complaint:

  1. I am not ‘entitled to receive any type of bonuses’ according to the company’s rules.
  2. I have not requested any bonus I cannot in fact request as I am not ‘entitled’.
  3. No matter the reason these €60 had been added to my account, accounted as a ‘bonus’, there was a note along with them: ‘You Have Reached Zero Out Clearing Balance, Your Bonus Rollover Requirement Has Been Removed. At 01.09.2021 21:48:13’. It is clear to see I have no active bonuses.
  4. When I requested the withdrawal it is once again visible that I have no active bonuses and my entire balance is ‘withdrawable’.


To visualize my words, I apply to this complaint 8 files: screenshots from Playouwin’s website, from my betting account with them and from my personal gmail where we’ve had the correspondence. All the files attached to this complaint are 'public' and according to Askgamblers requirements I have hidden all the personal information on them.

So, I am asking the representative of Playouwin to check carefully my account, to assure himself I have no bonus engagements with his company and according to their rules – I cannot even have any. After this, I am asking to have the amount of €1,020.42 restored back to my account.

staus Gelöst
€1020.42

Beschwerde-Statistik

Gelöst 2
Durchschn. Betrag $ 611
Durchschn. Dauer 5 Tage
Durchschn. Antwortzeit 3 Tage

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Spielerbewertung
9.2/10 82 Bewertungen

Top-Bewertungen unserer Spieler

I essentially liked the wide range of providers and payment methods. It has more live casino providers than most casinos. It has a bonus buy tab which is also good for slots players.

Negative point is the obligation to play 10x the deposit (if you play online casino and 5x if you play only slots). It is a very high wagger that I have never seen in any casino. Literally, if we deposit €1000, we will have to bet €10000 before we can withdraw. Luck doesn't last that long. I don't remember having this wagger so high in any casino. it's nonsense. That's why I won't be playing at this casino again and overall I give it a negative rating.

Ich finde das Casino hat Super Angebote.
Und die Hilfestellungen sind einfach zu verstehen.
das Support ist super freundlich. Die Spiele werden regelmäßig aktualisiert.
Die Einzahlungen verlaufen reibungslos und gehen schnell über die Bühne.

As far as online casinos go, then this is one of the best on the market. While in terms of game providers, not only can you play the well-loved NetEnt, but there are also top offerings from Betsoft, Amaya, NextGen, 1×2 Gaming, Blueprint Gaming, Aristocrat, Genesis Gaming, Leander Games, Quickspin, Ezugi, Thunderkick, 2by2 Gaming, Elk Studios and Lightning Box. As you can see this is list is comprised of many of the best providers around. As for game choice, well, that reflects the number of providers available. Hit the reels and you’ll find an option of over 470 of the very best slots around, including old classics, such as Gonzo’s Quest, alongside the juicy new game Fruit Spin. If you want to go big, then there are over 21 jackpot slots to go for, including the record-breaking Mega Moolah and the ever-popular Mega Fortune.

I think the government made it harder for casinos to obtain a certificate in order to provide services in some countries like Greece, considering that there were a few casinos that I used to play that no longer are available after August 21. They also changed a few things about casinos with greek licenses. (max bet 2€ on slots, more tax that is usually deducted from players' winnings, no more bonus buys and 3 seconds between each spin).

The registration bonus and the offer of games are perfect. Don‘t waste time in other silly casinos. That‘s the right choice. It‘s simple and intuitive. Every bet is very quick and the result Is fast on the balance. Good casino indeed.

The bonus wagering and the low care to the users. I have to wait a lot of time since the casino gives the registration bonus and verifies the identity documents. Could be better.

I play everything, but the live games look good, no bad beats and the tables are 100% fair. Big maximum monthly payouts and small minimum amounts make it a trustworthy site in my opinion.

I think they could improve the interface in the main menu to make it more intuitive ... :) and, above all, work on communication with players because online chat is there (long waiting time for an agent)

Hello, I'm sure it's the best casino bookmaker that can have, they are very generous with our customer support, they are very attentive and you can get all the providers of the best fair machines and constant jackpots in super wim prize pool, thank you to all the creators and supporters of playoywin ❤️❤️❤️

I like the site because of the jackpots they have on games, they’re reasonable and the chances of winning them are reasonable also. They are my first pick for me.

I think the site could add more games that accept cryptocurrencies for the use of bets. I think they could also expand their variety in terms of games

PlaYouWin casino offers a variety of gaming options. I especially loved playing the slots. Great and efficient customer service. I would recommend this online casino to anyone.

There was not anything I disliked about this casino. The site was easy to navigate and use. As mentioned above, the customer service was wonderful when needed and deposit method was easy to use.

Playouwin casino is one of the best casinos I have played at. Has a lot of game suppliers, chat replies quickly, and verification takes a short time. Various ways to deposit money.

I like this casino because it’s pretty and has good games and good support and it’s perfect for me. I would love to get more bonuses and freespins and I will be happy.

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