Mostbet Casino

Dear team,

I’m seeking your urgent support to get my money from this platform as almost 2 weeks right now and they still trying and he just rejecting to give me my money

The issue starts when I win and start to withdraw. I ordered ,i submitted a withdrawal request for 3000 EGP. That was on March 5, 2026 exactly at 4:12 AM sharp CLT and next second one on the same date after exactly 15 minutes it was at 4:28 AM CLT for amount 2000 EGP and I found out that force request submitted successfully and the resolution which is showing on the website that payment done successfully. You have fun both attached transactions.

I complained the schedule you receive I didn’t receive this provide proof that you didn’t receive. I censor prove he said no way it’s not official. We will not consider this as approved. You have to get some requirements and they required whatever they required. I provide even they required me to record the video using another phone to my accountant, showing that I didn’t receive and I provided all whatever they ask me for then I ask them to show me the proof of payment from your agent, they didn’t provide anything. They told me that they were sent me emails with the result of my complaint and they didn’t send me emails by coincidence I’m talking to customer service for the serve withdrawal request I made today for a amount 3550 EGP they told me the previous one is closed. We already paid you and it’s fine decision. You have nothing to do with this and regarding this process action you did today again same thing happen? They showed the results that they pay me successfully. Meanwhile, they pay nothing and I didn’t receive any of those three amounts. What kind of website is this?

Briefly I have to 3 transactions

1- 3000EGP-04:12am -05.03.2026-payment method e&money 01099285876

2- 2000EGP - 04:28am-05.03.2026 payment method e&money 01099285876

3- 3550EGP-00:40am-12.03.2026

Vodafone cash 01031846648

The city transactions fulfilled all the website policy and they assumed they pay me, but they didn’t pay me anything and they refused even to show me the proof of payment or send me official mail informing me that I received my money

UserID:270445498

Hello,

I am submitting a formal complaint regarding Mostbet.

I have been trying to complete verification and withdraw my funds, but Mostbet has been ignoring my requests for an unreasonably long time.

Timeline:

– 19 December: First email sent to [email protected] with passport documents

– 25 December: Second request sent (no response)

– 4 January: Documents sent again with full details

– 12 January: Documents sent in Russian and English

– 13 January: Additional documents sent via Telegram support

– 15 January: First complaint submitted

– 17 January: Second complaint submitted

– 18 January: FINAL NOTICE sent

– 21 January and later: Multiple follow-ups sent

Despite all this:

– Verification has not been completed

– Withdrawals remain blocked

– No clear explanation or timeframe has been provided

The only response I received recently states that “my account is active”, which does not resolve the issue and ignores the verification and withdrawal problem.

All supporting evidence (screenshots, emails, messages) is uploaded here:

< external link removed >

I kindly request assistance in resolving this matter and obtaining a clear answer from Mostbet regarding:

1) Verification status

2) Reason for withdrawal restriction

3) Estimated resolution time

Thank you for your help.

Best regards.

< personal information removed >

I have made two deposits using cryptocurrencies (Bitcoin and TON) to my Mostbet account (ID: < sent to the casino >). Both transactions are confirmed and successful on the blockchain, but after more than 33 hours, the funds have not been credited to my balance, and they do not even appear in my transaction history.

BTC Deposit: 0.00010334 BTC (approx $9.92). Date: Jan 15, 2026.

TON Deposit: 6.79 TON (approx $11.51). Date: Jan 16, 2026.

I have contacted support multiple times via email and live chat, but they only provide generic responses without solving the issue. I am providing screenshots of both successful transactions from my wallet.

Dear Sir

It is been now more than week as my deposit was made to most bet casino on 08th of Jan of INR 2499.88 still amount not credited to my casino account. Customer care just saying under process since day one. I am fed up now please take the matter and resolve. Screenshot of payment attached along with most bet customer care chat also