mBit Casino

I am writing this as a review of mBitCasino
I have corresponded with them for close to 10 months now, and every single time I contact them; the experience has been quite pleasurable.

The first time I saw a large loss, they were very understanding despite my use of profanity and they never failed to show me compassion.

As an affiliate, I'm truly blessed to be able to earn income while knowing my referrals are being treated with the same graciousness that I was.

If mBitCasino continues to treat the people like people rather than numbers or profit, they will have a very bright future ahead of them.

Thank you for hearing me, and thank you for your time!

Kyle

Occasionally had some text boxes "clash" on Mobile Format

Occasionally a typo within promotion text on main page.

Fast Deposit times
Fast support answer time
Lots of games.

Dishonest live support (or just simply non-technological).
Disrespectful support.
Scammed me out of my under minimum withdrawal deposit (yes, my bad, but I offered to pay the network fees for the refund, however support agent told me that "deposit has not reached them" as I am clueless about how bitcoin transactions work.

I had an idea for a feature that would defiantly make MBit stand out more than the others and lend to the kind and appreciative nature of the customers like me who spend a good amount of our free time not only playing, but interacting with your loyal and professional staff.

I have played at Bitcoincasino.us, Fortunejack.com, Bitstarz.com, Betchan.com and of course MBitcasino. At one time I would bounce between the 5 casinos, spreading my play in efforts of bettering my odds or to play a game I liked that one of you might or might not have. For the most part, you all carry the same games, same bonus structure and wager requirements and you all basically accept the same cryptocurrecnies. Except for fortunejunk. They accept 10 cryptos I believe.

In summary, I've won and lost equally across the board. It was about 6 months ago when I began exclusively playing mbitcasino and there is only 1 reason for that decision. No, it is not because I win more at mbit than any other casino, wish it was.. In fact, I haven't been able to win and make a withdraw since you changed the odds a bit after the July 4, 2018 holiday. In fact the reason has nothing to do with winning.

The one singular reason I will only play Mbit is your customer service. Linda, Joanna, Danielle, Christina. Customer service is what makes or breaks any good company. Mbit Management, listen up!! You have struck gold when you hired these wonderfully kind, understanding, joyful, helpful, polite and always professional and beautiful human beings. More often than not they deal with rude, unruly, angry and disrespectful customers more than good nature and friendly ones. I myself have even been a bit bratty at times and without fail, they are always helpful, kind and willing to go above and beyond to ensure customers are treated with kindness and understanding. It is evident that your customer service staff cares and takes pride in their work by their excellent knowledge of all the aspects of your casino operations and how to best resolve the issues presented by us customers. The customer service at FortuneJunk is so bad and rude I wouldn't play there again if you gave me $1,000 to play there. In today's screwed up society and economy, full of scams and scumbags, we who spend our money want to have fun doing so and hands down your lovely ladies have made and continue to make my experience fun. Albeit I've been losing my ass since 4th of july, I still look forward to playing here and interacting with your staff. Without question It is they and their excellent service that keeps me coming back to Mbit.. every week.. sometimes 2 or 3 times a week.

Now that I have established my reasoning for this implementation idea, I shall present it..

I would like to see a CSR Tip option. CSR meaning Customer Service Representative. On many occasion after they fixed an issue or a bug or just made my day brighter I wished I could have tipped them just like I would in a physical casino. I'm sure other customers would follow suit. I'm not talking about an annoying, in your face distracting pop up "TIP YOUR CSR" banner. I'm more thinking about a subtle option on the withdraw and bonus page. In the US Marine Corps where I served as a combat fighter for 10 years only 20% of the entire Corps is a fighting force. The other 80% is support services. Without support services the Marine Corps could not be successful. Any business for that matter is only as successful as the support services positively contributing to that company and its product.

These women you have on the front lines are the reason I will only play MBit and I'm sure they are the reason many others keep coming back.. At any rate, a tipping option would show class and they most certainly deserve it.

Respectfully Submitted

Jeffrey USMC Vet.

I really really really dislike the latest update from Pragmatic with those annoying popups. If you quick stop 2 or three times you get interrupted by a stupid popup reminding you that you can set to quickspin by holding the spin button. YES, WE KNOW!! If I wanted to do quick spins I would hold the button. I don't need a multispin I interrupted for a disruptive popup that is more annoying than helpful...

VIP and CSR are literally the best. I wish I have a tip option for them or a buy your VIP manager a dozen roses.. or Send a case of beer to the kickass team at Mbit.. anyway, thanks to the owners for making a fair casino, to the IT for keeping it running smoothly, to the management for making great hiring choices and to Linda... my dear sweet Linda, the woman I've never met yet captures my attention. Kind, helpful, firm, professional, fair, doesn't take bull****, can spot a fake a mile away.. your entire staff has been outstanding to me but the one behind the lucky VIP 4 leaf clover is the most beautiful I have never seen. She makes my day bright even at dead of night.

I have been with This casino since its inception to online gaming 3+ yrs & I can't say enough about Mbit casino and the lovely crew they have. This is hands down the best online casino Bitcoin or Fiat period!!! The whole support and VIP crew are beyond the best! They have the best promotions, always something new and fresh rolling out and you are always treated as a VIP. I could honestly go on and on about individuals within the support group... At the end of the day if u don't choose Mbit as your first and go to online casino, then u are missing out on the best. I promise you will not be disappointed with the customer CARE and service win Lose or draw It makes all the difference when u are appreciated and it is showed individually and collectively on a constant basis with this GROUP in a whole.
The best!!!!! Cheers 😊

Nothing! 3+yrs of great gaming and customer care. Not one issue with a payout in 3+yes and always fast reliable help. Always fast withdrawal. And great promotions!

There are a lot of casinos to be found online.. and quite frankly, there's a great deal of overlap. The differentiating factor is the quality of customer service, or lack thereof. For what it's worth, mBit is doing an excellent job.Thank you for all that you and the VIP Care Team do!

I have nothing bad to say. This is one of the few casinos that operates with integrity. I highly recommend.

VIP care truly makes you feel like you’re a VIP at a real casino. The personable relationships with the players, along with the efforts they put into the unique promos make players feel appreciated. Somehow they are able to make you feel like the money you’ve lost, money well spent.

An unfortunate losing streak is the worst.. but at least VIP is always there to keep me afloat.

Well I have to start off by saying that the thing I love above all else at this casino is their amazing team. I have to give a shout out to Linda (she never fails to make me smile), Manon (incredibly intelligent, witty, and no nonsense), Joanna, Adriana, Danielle, Christina, and Melanie (who each are so patient and knowledgeable. I know I can be a pain) and the rest of the team. Sorry if I left anyone out. You are amazing as well. The site features 13 different game providers which can easily be played from a desktop or mobile. The providers each host loads of the most current up to date slot games, table games, keno, etc. The site is well maintained and updated regularly for best performance. Deposits are credited to a player's account after 1 confirmation and cash outs are usually confirmed and sent out within an hour of requesting. Bonuses are frequent and fair and status comp points are earned for each wager done while on the site. Love it!!!

There is nothing I really dislike about the casino... I do dislike my bad luck while playing there though LOL

VIP Care is the best out there!! They are always ready to take care of me and have never have any of my issues gome unresolved.. So I can't say anything but good about mBit!!

Dont have any dislikes at all.. 😎 Always happy with mBit always..

I've been playing at mBitCasino for several years, and their site has so many great games. I made it to be a VIP player too, and their VIP team is amazingly EXCELLENT! They have lots of promotions and regularly have deposit bonus offers too. Keep up the great work VIP team as you keep me coming back over and over!

Love everything about this casino! Have not got anything to complain about :)

Fast cash-out, words cant describe how awesome the staff is. Each and everyone one of them go above and beyond. That alone is what makes this casino so legit. I've played on many sites and this one is solid.

I honestly can't think of anything that I dislike.