Mason Slots Casino

Mason Slots Casino - Casino support is not willing to assist me for my Mifinity withdrawal

$26

My Mifinity Withdrawal has been declined several times for various reasons.

The last reason is "Please fill all the information fully and correctly when you are requesting a cashout". I made sure and I can see that all the fields are filled in correctly (my accounts are fully verified) and yet the payment is still rejected.

I can't find out from anyone on the support what is wrongly filled. Agents from the chat do not see such information and people from the financial department do not want to say anything specific, but give a general answer that the fields are incorrectly filled.

So how can I withdraw money when no one wants to tell me what's wrong?

The casino won't give me an answer so there's nothing I can do. I hope someone will help me here.

Mason Slots Casino - 100USD deposit Discarded

€110

I deposited 100 euros via Neteller, money came out of my account, then I contacted chat support and they asked me to take a photo of my deposit, I have made and kept asking them for 3 days but still got no response. And so far I haven't received any information other than waiting.
They didn't want to solve my problem, I sent them the proof of deposit, the check was easy because the transaction code was in, but they did nothing.

Mason Slots Casino - Self Exclusion Failed by N1 interactive licence

€100

Hi,

I have had issues with a number of casinos operating under N1 Interactive (licence holder) which owns and operates a variety of casino brands, one of which is Mason Slots. I initially requested to be self excluded on 26/3/20 on BobCasino which is a casino operating under the N1 Interactive MGA licence which also operates Mason Slots and received confirmation via email of the self exclusion. I also emailed support to request I be blocked from all casinos under their licence due to gambling problems however I have been allowed to open an account with Mason Slots and deposit the following amount on

500 - 28/7/20

I feel the Gaming operator’s responsible gambling system has severely failed me and my addiction was let take over and I lost control. I have contacted Mason Slots by email However have not received any satisfactory response.

Please see attached screenshots of some of the deposits made, also please see attached email from Bobcasino as proof of request to self exclude from all of their casinos.

My registration details were all the same < full name, DOB and address removed >

Mason Slots Casino - 100 euros disappeared

€500

I deposited 100 euros with Trustly Pay n Play -option. The money left my bank account, but as the deposit process was complete the site kicked me out. Customer service told my account had been closed due to decision of the administration The deposited money never returned to my bank acc.
I sent an email to the casino with online bank screen shot of the deposit. That was over a month ago, and no decent reply yet. The customer service keeps on answering me that the finances department is busy and they will look into it later.
This delay is unacceptable. My money just disappaered somewhere.

Mason Slots Casino - Delayed deposit, no answer from financial department

€100

On August 8, I made a transfer of PLN 110 via the ecopayz system. The money is gone from the wallet, but not in the casino. The support was informed about this event, as was the financial department. However, nothing has changed so far, still relevant: "we are working on it". Ecopayz payments are made immediately, ecopayz service ensures that the funds have been credited correctly.

zł110

Beschwerde-Statistik

Gelöst 6

Durchschn. Betrag $ 165

Durchschn. Dauer 3 Tage

Durchschn. Antwortzeit 1 Tag

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Spielerbewertung

8.8/10 ● 64 Bewertungen

Top-Bewertungen unserer Spieler

Wuh441

9/10

I tested a mix of games—some slots and a few live dealer tables. Everything felt smooth, and I liked the variety. I ended up cashing out $140. The platform didn’t freeze or lag once, and withdrawals were handled professionally. Definitely a solid all-around experience.

Hi there, Wuh441, Thank you for sharing your experience! We're happy to hear that your session was smooth across both slots and live tables. It's great to know that the platform was stable with no freezing and that your $140 withdrawal was handled professionally. We aim for a solid all-around experience, so your feedback is very encouraging. Sincerely, Mason Slots Team

Mason Slots Casino vor 1 Monat

Gudrun777

9/10

Roulette is where I spend most of my time. The live dealer setup feels professional and never lagged on me. It’s cool to have that casino feel without actually leaving the house. I’d like to see more promotions for table games though.

Hey Gudrun777, Thanks for spending your time at our roulette tables! We're delighted to hear that the live dealer setup feels professional and runs without lag for you. We also appreciate your feedback regarding promotions. We know table game players deserve love too, so we'll pass your request for more specific table game offers to our marketing team. All the best, Mason Slots Team

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Cloudly89

9/10

I like the tournaments they run now and then. Competing against other players for prizes makes it feel more social. Even when I don’t win, it adds excitement beyond regular spins. Definitely keeps me hooked longer.

Hi Cloudly89, Thank you for the great feedback! We're thrilled to hear that you enjoy our tournaments. We agree that the social aspect of competing against other players adds a whole new layer of excitement to the experience. We're glad it keeps you hooked, and we'll keep the competitions coming! Best regards, Mason Slots Team

Mason Slots Casino vor 1 Monat

Qurv1o

8/10

I’ve tried a handful of online casinos, but this one’s got character. It’s not flashy in an overwhelming way, just balanced and fun. Customer support solved my deposit hiccup within the hour, which impressed me. My one suggestion to add more niche slot categories. Hunting for hidden gems is part of the fun, u know?! Overall, I’m happy here.

Hello Qurv1o, Thank you for the thoughtful review! We really appreciate you saying our casino has "character"—we aim for that balanced and fun vibe. We're glad our support team could resolve your deposit hiccup quickly. We also love your suggestion about adding more niche slot categories. Hunting for hidden gems is definitely part of the thrill, and we'll pass that idea to our team to help make discovery easier! Cheers, Mason Slots Team

Mason Slots Casino vor 1 Monat

kelkins

9/10

I’ve cashed out here a few times now, and every withdrawal has been quick and easy. The live games are excellent, and I love how clear the interface is, just no bulshit! But sometimes the site sends too many promotional emails. I wish they’d dial it back a little, but overall, I’m very satisfied.

Hello kelkins, Thank you for sharing your experience! We really appreciate you highlighting our quick withdrawals and clear interface—keeping it "no BS" is exactly what we aim for. We also hear you loud and clear regarding the promotional emails. We apologize if they have been hitting your inbox too frequently, and we will pass your feedback to our marketing team to see if we can dial it back a bit. Cheers, Mason Slots Casino Team

Mason Slots Casino vor 2 Monaten

taylil27

9/10

I appreciated how quickly I could deposit and start playing. The game selection was great, and I ended with $150 in winnings. The platform handled the withdrawal well, and everything was clearly displayed on mobile.

Hi taylil27, Thank you for the positive feedback! We are happy to hear that you could deposit and start playing right away without any hassle. It is fantastic that you enjoyed the game selection and walked away with $150 in winnings! We are also glad to know that the mobile platform handled your withdrawal smoothly and clearly. Best regards, Mason Slots Casino Team

Mason Slots Casino vor 2 Monaten

Par4ikis

8/10

Had some fun sessions here. The choice of games is solid, especially the live dealer roulette. I did run into a short downtime once, which was annoying. On the plus side, customer service was fast in answering my query. So yeah, a few bumps, but overall a decent online gambling experience.

Hi Par4ikis, Thank you for sharing your experience with us! We're glad to hear you've had fun sessions and are enjoying our solid game selection, especially the live dealer roulette. We sincerely apologize for the short downtime you experienced; we know how annoying that can be. We are, however, very happy that our customer service team was able to provide a fast answer to your query. We appreciate your feedback! Sincerely, Mason Slots Casino

Mason Slots Casino vor 2 Monaten

Omah4

8/10

Not gonna sugarcoat it. Some games eat your balance fast. But I hit a 100x bonus on a random slot and cashed out without issues. It’s fair. Not magical, just solid and doesn’t screw you over. That’s good enough for me.

Hello Omah4, Thank you for the refreshingly honest review! We're glad you're enjoying the platform. "Solid and doesn't screw you over" is one of the best compliments we can get. We know that some games can be tough on the balance, so it's fantastic to hear you hit that 100x bonus and had a smooth cashout. That's what we love to see! All the best, Mason Slots Team

Mason Slots Casino vor 2 Monaten

At4con

9/10

Had one scare when the app froze mid-spin during a bonus round, nearly had a heart attack 😅. Luckily, when I restarted it, everything was still there. Haven’t had issues since, but that moment made me nervous. The app runs fine now though, and I like the layout.

Hey At4con, Thank you for the review! We're very sorry to hear about that scare—an app freezing during a bonus round is definitely a heart-stopping moment, and we can only imagine the panic! We are so relieved to hear that when you restarted, your bonus round was still there and everything was safe. We're glad the app has been running fine for you since and that you like the layout. We'll pass your feedback about the freeze to our technical team to ensure stability. Happy gaming, Mason Slots Team

Mason Slots Casino vor 2 Monaten

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