Mason Slots Casino

Casino support is not willing to assist me for my Mifinity withdrawal

$26

My Mifinity Withdrawal has been declined several times for various reasons.

The last reason is "Please fill all the information fully and correctly when you are requesting a cashout". I made sure and I can see that all the fields are filled in correctly (my accounts are fully verified) and yet the payment is still rejected.

I can't find out from anyone on the support what is wrongly filled. Agents from the chat do not see such information and people from the financial department do not want to say anything specific, but give a general answer that the fields are incorrectly filled.

So how can I withdraw money when no one wants to tell me what's wrong?

The casino won't give me an answer so there's nothing I can do. I hope someone will help me here.

I deposited 100 euros via Neteller, money came out of my account, then I contacted chat support and they asked me to take a photo of my deposit, I have made and kept asking them for 3 days but still got no response. And so far I haven't received any information other than waiting.
They didn't want to solve my problem, I sent them the proof of deposit, the check was easy because the transaction code was in, but they did nothing.

€110

100USD deposit Discarded

Self Exclusion Failed by N1 interactive licence

€100

Hi,

I have had issues with a number of casinos operating under N1 Interactive (licence holder) which owns and operates a variety of casino brands, one of which is Mason Slots. I initially requested to be self excluded on 26/3/20 on BobCasino which is a casino operating under the N1 Interactive MGA licence which also operates Mason Slots and received confirmation via email of the self exclusion. I also emailed support to request I be blocked from all casinos under their licence due to gambling problems however I have been allowed to open an account with Mason Slots and deposit the following amount on

500 - 28/7/20

I feel the Gaming operator’s responsible gambling system has severely failed me and my addiction was let take over and I lost control. I have contacted Mason Slots by email However have not received any satisfactory response.

Please see attached screenshots of some of the deposits made, also please see attached email from Bobcasino as proof of request to self exclude from all of their casinos.

My registration details were all the same < full name, DOB and address removed >

I deposited 100 euros with Trustly Pay n Play -option. The money left my bank account, but as the deposit process was complete the site kicked me out. Customer service told my account had been closed due to decision of the administration The deposited money never returned to my bank acc.
I sent an email to the casino with online bank screen shot of the deposit. That was over a month ago, and no decent reply yet. The customer service keeps on answering me that the finances department is busy and they will look into it later.
This delay is unacceptable. My money just disappaered somewhere.

€500

100 euros disappeared

Delayed deposit, no answer from financial department

€100

On August 8, I made a transfer of PLN 110 via the ecopayz system. The money is gone from the wallet, but not in the casino. The support was informed about this event, as was the financial department. However, nothing has changed so far, still relevant: "we are working on it". Ecopayz payments are made immediately, ecopayz service ensures that the funds have been credited correctly.

zł110

Beschwerde-Statistik

Gelöst 6

Durchschn. Betrag $ 165

Durchschn. Dauer 3 Tage

Durchschn. Antwortzeit 1 Tag

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Spielerbewertung

8.9/10 ● 67 Bewertungen

Top-Bewertungen unserer Spieler

Veni4es

9/10

Found this site during a 2AM scroll sesh, and now it’s in my bookmarks 😜 easy to use, no drama, just games that actually work. I lost some mulah, won some, but actually had fun. That’s the point for me. It would be 5 stars if support replied faster, but I’ll live.

Hi Veni4es, We are honored to have made it into your bookmarks during a 2AM scroll session! 🌙 It is great to hear that you are finding the site easy to use and free of drama. We believe that whether you win or lose, the experience should always be fun, so we are glad we achieved that for you. We have also noted your feedback regarding support response times and will work on speeding things up to earn that 5th star next time. Cheers, Mason Slots Team

Mason Slots Casino vor 1 Monat

Yator1

10/10

After about 12 days of playing, I can say this site is reliable and fun. I haven’t had any payout delays and the user interface is very intuitive. Only thing I’d improve is the sound settings—some games don’t remember if you mute them, which gets annoying.

Hello Yator1, Thank you for the wonderful 10/10 review! We are glad to hear that your first 12 days with us have been reliable and fun. We are happy that you are enjoying the intuitive interface and experiencing no delays with payouts. We really appreciate your specific feedback regarding the sound settings; that is a very useful detail. We will pass this note on to our technical team and game providers to see if we can improve the "mute" memory for a quieter gaming experience! Best regards, Mason Slots Team

Mason Slots Casino vor 1 Monat

Paw1ns

10/10

I deposited in minutes and started with some live blackjack. After switching to slots, I had a few small wins and finished with $130. The platform didn’t lag at all, and I liked how clear the bonus progress tracking was. Withdrawing my balance was fast and didn’t require extra steps.

Hello Paw1ns, Thank you for the perfect 10/10 review! We are delighted to hear that you had a seamless session from deposit to withdrawal. It is great to know that the platform ran without lag while you switched between blackjack and slots, and that you found the bonus tracking clear. Congratulations on your $130 win! All the best, Mason Slots Team

Mason Slots Casino vor 2 Monaten

Wuh441

9/10

I tested a mix of games—some slots and a few live dealer tables. Everything felt smooth, and I liked the variety. I ended up cashing out $140. The platform didn’t freeze or lag once, and withdrawals were handled professionally. Definitely a solid all-around experience.

Hi there, Wuh441, Thank you for sharing your experience! We're happy to hear that your session was smooth across both slots and live tables. It's great to know that the platform was stable with no freezing and that your $140 withdrawal was handled professionally. We aim for a solid all-around experience, so your feedback is very encouraging. Sincerely, Mason Slots Team

Mason Slots Casino vor 2 Monaten

Gudrun777

9/10

Roulette is where I spend most of my time. The live dealer setup feels professional and never lagged on me. It’s cool to have that casino feel without actually leaving the house. I’d like to see more promotions for table games though.

Hey Gudrun777, Thanks for spending your time at our roulette tables! We're delighted to hear that the live dealer setup feels professional and runs without lag for you. We also appreciate your feedback regarding promotions. We know table game players deserve love too, so we'll pass your request for more specific table game offers to our marketing team. All the best, Mason Slots Team

Mason Slots Casino vor 2 Monaten

Cloudly89

9/10

I like the tournaments they run now and then. Competing against other players for prizes makes it feel more social. Even when I don’t win, it adds excitement beyond regular spins. Definitely keeps me hooked longer.

Hi Cloudly89, Thank you for the great feedback! We're thrilled to hear that you enjoy our tournaments. We agree that the social aspect of competing against other players adds a whole new layer of excitement to the experience. We're glad it keeps you hooked, and we'll keep the competitions coming! Best regards, Mason Slots Team

Mason Slots Casino vor 2 Monaten

Qurv1o

8/10

I’ve tried a handful of online casinos, but this one’s got character. It’s not flashy in an overwhelming way, just balanced and fun. Customer support solved my deposit hiccup within the hour, which impressed me. My one suggestion to add more niche slot categories. Hunting for hidden gems is part of the fun, u know?! Overall, I’m happy here.

Hello Qurv1o, Thank you for the thoughtful review! We really appreciate you saying our casino has "character"—we aim for that balanced and fun vibe. We're glad our support team could resolve your deposit hiccup quickly. We also love your suggestion about adding more niche slot categories. Hunting for hidden gems is definitely part of the thrill, and we'll pass that idea to our team to help make discovery easier! Cheers, Mason Slots Team

Mason Slots Casino vor 2 Monaten

kelkins

9/10

I’ve cashed out here a few times now, and every withdrawal has been quick and easy. The live games are excellent, and I love how clear the interface is, just no bulshit! But sometimes the site sends too many promotional emails. I wish they’d dial it back a little, but overall, I’m very satisfied.

Hello kelkins, Thank you for sharing your experience! We really appreciate you highlighting our quick withdrawals and clear interface—keeping it "no BS" is exactly what we aim for. We also hear you loud and clear regarding the promotional emails. We apologize if they have been hitting your inbox too frequently, and we will pass your feedback to our marketing team to see if we can dial it back a bit. Cheers, Mason Slots Casino Team

Mason Slots Casino vor 2 Monaten

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