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MaChance Casino

Spielerbewertung 13 Bewertungen
Beschwerdebeantwortung 23 Beschwerden
1 Tag durchschn. 23 Beschwerden
Was uns gefällt
  • Bietet Top-Spiele von führenden Software-Herstellern
  • Mit SSL-Verschlüsselung gesichert
  • Live-Chat rund um die Uhr verfügbar
  • Mobilfreundliche Plattform
Offenlegung von Partnern

Unser Inhalt enthält Affiliate-Links und wir können eine Provision für Betreiberregistrierungen und Einzahlungen erhalten, die über diese Links getätigt werden. Wir empfehlen nur lizenzierte Betreiber und würden keine Marke unterstützen, die nicht von unseren Experten überprüft wurde. Zuerst die Wahrheit erfahren. Dann spielen.


MaChance Casino Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://www.machancecasino.com/de/
Gründungsjahr
2018
Lizenzen
Curacao
Partnerprogramm
Sprachen
Deutsch, Englisch, Französisch, Italienisch
Typ
Instant Play, Mobile

MaChance ist ein Online Casino, desen Kerngeschäft die Bereitstellung eines hervorragenden Kundenservice für alle Spieler ist, sowie das Anbieten von den beliebtesten Spielen liegt, die jederzeit und überall verfügbar sind, von PCs bis hin zu Mobilgeräten. Das Portfolio wird ständig erweitert und verbessert. Diese Spiele werden von führenden Softwareanbietern wie NetEnt, Microgaming, Playson und Pragmatic Play bereitgestellt. MaChance ist von der Curacao Gaming Authority lizenziert und reguliert. Weitere Informationen über die Spielothek erfahren Sie in unserem Online Casino Test.

Nicht zugelassene Länder

Spieler mit Wohnsitz in Bulgarien, Georgien, Ungarn, Israel, Russland, Slowenien, der Ukraine, den Vereinigten Arabischen Emiraten, dem Vereinigten Königreich, den Vereinigten Staaten von Amerika und mehreren anderen Ländern können kein Konto bei MaChance eröffnen.

Dies liegt an den unterschiedlichen Glücksspielgesetzen, wie auch an der Lizenz der Spielothek, die nicht in jedem Land akzeptiert wird. Die vollständige Liste der nicht zugelassenen Länder finden Sie in den allgemeinen Geschäftsbedingungen der Spielothek.

Online Spielautomaten

Das Portfolio von MaChance wird von Software-Giganten wie NetEnt, Microgaming, Playson, Pragmatic Play, Play'n GO und Betsoft unterstützt, um nur einige zu nennen. Die meisten der Spiele sind Online Spielautomaten, die sich sowohl in Themen als auch in Features sehr voneinander unterscheiden.

Die Spiele sind in Kategorien unterteilt, was das Stöbern durch die gewaltige Sammlung von Spielen sehr vereinfacht. Es gibt auch ein Filter System für Online Spielautomaten mit hilfe dessen Sie die Spiele nach Anbieter, Popularität und Anzahl an Walzen durchsuchen können.

Es finden sich hier einige beliebte und bekannte Spiele. Zu den beliebtesten Veröffentlichungen gehören Immortal Romance, Legend of Cleopatra, Viking Runecraft, Book of Dead und Vegas Wins. Auch wenn hier stundenlanger Spaß auf Sie wartet, sollten Sie trotzdem daran denken, dass Glücksspiel süchtig machen kann und Sie deswegen immer verantwortungsbewusst spielen sollten.

Mobile Spiele

Die MaChance Spielothek kann auch auf den meisten mobilen Geräten geladen werden – iOS und Android. Sie brauchen dazu auch keine neue App, denn die Spiele und die Spielothek können alle über einen kompatiblen Browser geladen werden.

Kundenservice

Wenn Spieler Probleme mit ihren Konten haben, können sie sich per E-Mail, Telefon oder Live-Chat, der rund um die Uhr geöffnet ist, an das freundliche Kundensupport-Team der Spielothek wenden. Hilfe wird auch in der lokalen Sprache angeboten – unter anderem auch auf Deutsch – was natürlich sehr praktisch ist. Darüber hinaus gibt es einen hilfreichen FAQ-Bereich mit Antworten auf verschiedene Arten von Fragen.

Sicherheit und Fairness

Die Sicherheit der persönlichen Daten und Transaktionen der Spieler ist für die Spielothek von größter Bedeutung. Aus diesem Grund verwendet die Spielothek fortschrittliche SSL-Verschlüsselungssysteme auf höchstem Marktniveau. Genauer gesagt ist MaChance PCI-konform und bietet viele Zahlungsmethoden.

Um ein faires Spiel zu gewährleisten, verwendet MaChance einen Zufallszahlengenerator (RNG), um als „Dealer“ zu fungieren. Insbesondere verwendet MaChance das vertrauenswürdige MD5 RNG, um konsistent zufällige Ergebnisse zu erzielen. Ihre RNG-Ergebnisse und ihr Auszahlungsprozentsatz werden monatlich von international anerkannten Wirtschaftsprüfern TST überprüft.

Online Casino Test – MaChance

Die MaChance Spielothek überzeugt durch modernes Design, motivierte Mitarbeiter und einem Spieleportfolio, das wirklich jede Art von Spielen zufriedenstellen wird. Die Spielothek bietet ein sicheres Umfeld, in dem Sie entspannt spielen können.

Für neue Spieler gibt es ein Willkommenspaket. Darüber hinaus gibt es auch regelmäßige Aktionen und Turniere, die das Spielen noch aufregender machen.

Falls Sie auf der Suche nach einer neuen Spielothek sind, die Ihnen sowohl Spaß als auch Sicherheit bietet, in der Sie bequem verschiedenen Zahlungsoptionen nutzen können und die Sie auch immer von unterwegs aus besuchen können, dann ist die MaChance wahrscheinlich der richtige Ort für Sie.

StallCation

Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für MaChance Casino hinterlassen haben.

Alle Beschwerden anzeigen
MaChance Casino - Dropped withdrawal limit
Hello Askgamblers family,
Once again I have to complain about Machance Casino. I have a Gold status in casino and on my way to Platinum (93%) soon.
I made a small deposit and managed to win a decent amount. Then I withdrew 1500 EUR that was approved within 4 days. Got the money and was happy.
Now I see they have lowered the limit to 500 EUR per week. I read T&C and did not see anything written that this can be done with higher VIP statuses. This seems not to be anything at their point of view.
I contacted my VIP manager and she said:
"Unfortunately, I have to confirm that the withdrawal limit was set automatically by the system, based on your activity and especially the amount of withdrawals in relation to your deposits, which results to be a little unbalanced. Once a limit or VIP level was set by the system, we no longer have a manual option to modify it, since it is calculated based on specific parameters. I'm sorry to confirm that you will have to be patient if you wish to withdraw the whole amount. 😕 "
Still got 6k on my account, I have deposited probably more than 50k to the account, to me this excuse is just unacceptable.
Please can Casino rep tell how much I have to deposit or lose, so I can get my winnings in timely matter. Currently it would take at least 12 weeks to get them. In reality even longer as I can only make 1 cashout per week and it counts from the approval not the date it was made. I just want my winnings and that is all.
I can provide all screenshots of account, limit, emails with casino etc.

Regards
staus Gelöst
€6000
MaChance Casino - Balance held hostage, €1,500 weekly limit prolonged

Months ago I have a large win at Machance Casino. I send my documents and pass the verification. After making some withdrawals with success my balance today at the casino is €20,425. I then have to verify my account again because Machance un-verifies the account after some months to ask for new documents. I pass a difficult verification and notice that my withdrawal limits have been changed. They are now €500. They used to be €1,500.

Machance casino can only process one withdrawal in a week. Although what happens is that you ask for a withdrawal and it takes 4-5 working days to be approved. By then you are into the second week and you are then blocked by the cashier for making new requests for 7 days. In my experience you can realistically expect one withdrawal every 2 weeks because of this. So for me to receive the rest of my winnings in withdrawals of €500 it will maybe take nearly 2 years!

I send an email to Machance because I think this must be an error and asking them to increase limits. They reply saying that they will not because I have not deposited in a long time. They say to increase my limits I must make a more active account. As I said to Machance I like their games and their casino. But how can I deposit when even if they do increase back to €1,500 it will still take such a long time to be paid the balance. This is not like a normal casino where if you win they settle with one large withdrawal. Any more money that I deposit or win at the casino will be put on the back of a long queue and I will not get it back for at least months. So why would I want to do this?

Machance have me in a situation where they are holding my balance hostage unless I deposit or gamble. If I do this more money is stuck in the casino unless I lose. Losing is the only transaction that can happen quickly. I did not want to complain because if it was not for this treatment I like the casino. It is a shame that they want to punish winners. I think it is a mistake to have this policy because if I had received my win immediately like with a high quality casino I would have deposited and played by now likely many times. Machance makes no incentive to do this.

staus Gelöst
€20425
MaChance Casino - Casino that threatens to close my account for not paying me my winnings

Hello,

I registered at the casino with my luck during the month of March. During my registration I deposited 6 withdrawals for a total amount of 320€. Following the last deposit, I made a total gain of €28,000 on the FIRE JOKER game.

I then submitted my documents to the casino and waited for their validation. I proceeded to the first withdrawal of 1500€ as indicated in the general conditions of the casino. This was validated within 72 hours as indicated in the conditions of the casino. I made the week following the second withdrawal of €1500, however this was validated within 7 days against 48 hours indicated in the general conditions. During the 3rd withdrawal, I noticed that the casino had lowered my initial withdrawal capacities from €1,500 to €500 without informing me. I immediately contacted the casino's customer service to understand the reason for this drop. The agent told me that this drop was due to too high a withdrawal rate and that the casino had deliberately limited my withdrawal capacities.

I also found that it had not been validated under the conditions indicated for 48 hours but again in 7 days. I contacted customer service again to tell them that by delaying the approvals of my withdrawals, it would no longer allow me to make a total monthly withdrawal of €1000 against €6000 indicated in their general conditions. I decided to discuss this with a manager (Melanie) in order to solve this problem of withdrawal. This one came back to me telling me that the casino felt that I should not withdraw all of my winnings and that they offered to pay me only €2500 and close my account when the amount of my balance was of 22500€.

I refused this proposal indicating that this approach seemed dishonest to me and that I wanted to continue to withdraw all of my earnings. The manager came back to me again to threaten me that if I did not accept this proposal the casino would close my account and I would lose all my winnings.

Could you help me so that the casino can pay me my winnings as indicated in their general conditions, namely €1,500 per week with a maximum monthly amount of €6,000? I obviously took a picture of all of our exchanges in order to justify these exchanges.

I can, if you wish, make them available to you on request.


Thanks for your help

staus Gelöst
€22500
MaChance Casino - Refund needed

Hi,

I started signing up in MaChance Casino and I was new to online casinos at the time. I didn't know about the country restrictions. I am a Vietnamese citizen living in France.

I then immediately verified my documents and they were accepted so I just assumed that I could play on their casino. I, later, had a chat with live support and they said I could play as a Vietnamese living in France. So I trusted them. I started playing and depositing furthermore, and they kept sending emails about promotions and everything, anything to attract you deposit more and more. So I kept depositing and playing...

After a while, I learned that the law in France (or Vietnam for that matter), prohibited online casino, any online casino for that matter. And my documents were clearly French and Vietnamese and they accepted it. I feel like it's just for me to trust them and deposit. Then the chat confirmed that I could play and deposit as well.

I then decided to look at their terms and conditions and it clearly says on there that they are not allowed to accept players from France or Vietnam (as file attached below). I just felt like I was new to online casino, and I've been tricked to deposit and play, and deposit furthermore, then the chat lied to me, told me I could play, and documents not properly checked.

I sent them emails telling them that they weren't allowed to let me play from the beginning and that I was new, but now I know the rules and terms, and the law. They just accept players from forbidden countries for them to deposit, and they would verify yes to everything as long as you keep playing on their casino.

I showed them the terms and conditions and told them that they weren't allowed to take my deposits and wrongfully verified my documents from the beginning. I requested a refund of all my deposits, since this was against the law and they knew it because it's in their terms. To which email, they responded that the conditions is not updated and that France is allowed: again, lying! The law of France doesn't allow online casino! They said they would change their terms soon to allow France. What?

The law is the law, they shouldn't have allowed me to play from the beginning given my address and documents but they still did.

2 people responded to my emails, the first one doesn't seem to know the own terms of the casino and she didn't see the problem, and the second one told me the terms are outdated. That's their problem, not mine! Very unprofessional. I was very disappointed about this whole situation and my experience there, especially about the outlaw and the risk/mistake I made signing up here, on this online casino. Plus, the chats are never helpful...

I'd like to request refund of all my deposits please. They weren't supposed to happen or allowed in the first place. I need my deposits back.

staus Gelöst

Beschwerde-Statistik

Gelöst 19
Durchschn. Betrag $ 3,781
Durchschn. Dauer 6 Tage
Durchschn. Antwortzeit 1 Tag

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Spielerbewertung
5.2/10 13 Bewertungen

Top-Bewertungen unserer Spieler

Lots of game providers at Machance. Although I usually only play microgaming and don't care about the rest. I like their bonus options. As a french user I think this is one of the better options available for us from what I've tried.

The looks of the site could really be improved although once you play it's not really a concern

Inaktiver Benutzer
1/10

The casino looks like a fake casino or the customer support are scammers, I had a bad experience there, I won and never received the win, I have submitted a complaint here I thought it may help but nothing,(If the support ask from you pictures for credit cards with CVV. and when you didn't use this method of deposit, Don't send anything, it had happened to me, I made a deposit with skill, I have verified the account but they ask for my credit cards and E-Wallet passwords. ect..

bonuswheel (daily offer), quick chat, decent layout

Quite a few gameproviders, but i only personally only like Microgaming and Pragmatic, so not that much choice for me. the worst thing about this casino for me was the endless wait for a simple withdrawal. i was very quick with uploading my documents, but even after verficiation, it took around 5 businessdays (8 in total) for a 100bucks withdrawal.

The next withdrawal had the same problem, pending for days, then finally they asked for additional docs. Mind you, I am all for KYC. but i had uploaded a total of 6!! documents, and now iIhad to upload 2 more (selfie with cc/selfie with ID). So 8 docs in total.
Even though my docs are approved for a couple of days now, my 2nd withdrawal is still pending, to me, this is not acceptable.

Conclusion, the wagering is crazy (x90), it takes forever to withdrawal and the KYC procedure is terrible. All in all not a great casino, especially compared to other new casinos thats are doing an amazing job.

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