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Hello! Casino

Item: Hello! Casino
Rating: 7.9
Author: Nikola G.

Unsere Bewertung CasinoRank

7.9/10

CasinoRank

Spielerbewertung 33 Bewertungen

7.3/10

33 Bewertungen

Beschwerdebeantwortung 14 Beschwerden

2 Tage durchschn. 14 Beschwerden

AskGamblers schneller Überblick

Editoransicht

Hello! Casino empfängt Sie mit einem eleganten Erscheinungsbild und einer klar strukturierten Website. Die Navigation ist intuitiv aufgebaut, sodass Sie alle wichtigen Bereiche auf einen Blick erreichen.

Der Live Chat ist im unteren linken Seitenbereich platziert und steht Ihnen täglich rund um die Uhr zur Verfügung. Zusätzlich finden Sie eine Verknüpfung zum E-Mail Kontakt, was die Kommunikation mit dem Support erleichtert.

Die Sprachwahl erfolgt sehr einfach über ein Dropdown-Menü im oberen linken Bereich der Website. Auch die Registrierung ist besonders effizient gestaltet und in weniger als 1 Minute abgeschlossen. Der Anmeldeprozess besteht aus nur 2 einfachen Schritten.

Nikola G.

Was uns gefällt

Große Auswahl an Spielen und Anbietern
Gute Funktionen für verantwortungsbewusstes Spielen

Was uns nicht gefällt

Der Live Chat ist nur auf Englisch verfügbar
Die Auszahlungslimits sind eingeschränkt
Der Zugang zum Casino ist aus vielen Ländern nicht möglich

Offenlegung von Partnern

Unser Inhalt enthält Affiliate-Links und wir können eine Provision für Betreiberregistrierungen und Einzahlungen erhalten, die über diese Links getätigt werden. Wir empfehlen nur lizenzierte Betreiber und würden keine Marke unterstützen, die nicht von unseren Experten überprüft wurde. Zuerst die Wahrheit erfahren. Dann spielen.

Hello! Casino Details

Hier finden Sie alle Details zu diesem Casino.

Allgemein
Zahlungen
Spiele
Verantwortungsvolles Spielen
Kundensupport

Webseite

https://www.hellocasino.com

Gründungsjahr

2014

Lizenzen

Malta Gaming Authority (MGA), Britische Glücksspielkommission

Unternehmen

White Hat Gaming Limited Casinos

Partnerprogramm

Superfly Partners

Sprachen

Deutsch, Englisch, Norwegisch, Finnisch, Spanisch

Typ

Instant Play, Mobile

Allgemeine Informationen über Hello! Casino

Seit 2014 ist Hello! Casino fester Bestandteil des Online Casino Marktes und bringt entsprechend Erfahrung mit. Die Lizenzierung durch die UK Gambling Commission und die Malta Gaming Authority sorgt für verlässliche Rahmenbedingungen.

Dank Software-Optimierung funktioniert das mobile Casino reibungslos auf Smartphones und Tablets direkt im Browser. Ein App-Download ist nicht erforderlich.

Betrieben wird das Casino von White Hat Gaming Limited. Die Website steht in 5 Sprachen zur Verfügung, richtet sich damit an Spieler aus verschiedenen Regionen und ermöglicht eine komfortable Nutzung weltweit.

Neben dem Spielangebot wird das Angebot durch wechselnde Promotionen sowie Loyalty- und VIP Programme für aktive Spieler ergänzt.

Einen detaillierten Überblick und weitere detailierte Beschreibungen erhalten Sie in unserem professionellen Casino Test.

Einzahlungsmethoden

Trustly

Einzahlungsgebühren

Nein

Auszahlungsmethoden

Banküberweisung

Auszahlungsgebühren

Nein

Auszahlungslimit

12.500 EUR pro Woche

Währungen

Euro

Bearbeitungsdauer

48-96 Stunden

Auszahlungszeiten

E-Wallets 0-24 Stunden
Banküberweisungen 3-5 Tage
Kartenzahlungen 3-5 Tage
Auszahlungen am Wochenende Nein
Progressive Jackpot Gewinne None

Zahlungsinformationen und Optionen bei Hello! Casino

Einzahlungen bei Hello! Casino sind ausschließlich mit FIAT Währungen möglich. Zur Auswahl stehen Ihnen Zahlungskarten sowie verschiedene etablierte Geldtransfer Plattformen. Die Mindesteinzahlung beträgt 10 €, ein Höchstbetrag für Einzahlungen ist nicht definiert.

Bevor eine Auszahlung erfolgen kann, müssen Sie die Verifizierung Ihres Kontos abschließen, Ihre Einzahlung bestätigen und alle geltenden Regeln einschließlich Promotion Bedingungen erfüllen. Auszahlungen werden bevorzugt über die bei der Einzahlung verwendete Methode abgewickelt. Sollten Sie also eine Prepaid Zahlungsmethode genutzt haben, kontaktieren Sie den Kundendienst für Beratung.

Nach Einreichung eines Auszahlungsantrags erfolgt die Prüfung innerhalb von 1 bis 2 Tagen. Nach Freigabe werden die Gelder umgehend ausgezahlt, wobei der Geldeingang je nach Zahlungsmethode bis zu 3 Werktage dauern kann.

Der Mindestauszahlungsbetrag liegt bei 10 CAD oder Euro. Zusätzlich ist ein einmaliger Umsatz des eingezahlten Betrags erforderlich. Das maximale wöchentliche Auszahlungslimit beträgt 12.500 CAD oder umgerechnet in Euro. Werden Sie zum VIP Spieler, können Sie ein höheres Limit vereinbaren.

Software

AGS, Adoptit Publishing, Ainsworth Gaming Technology, Asylum Labs, BGAMING, Bally, Bally Wulff, Barcrest Games, Betdigital, Big Time Gaming, Bulletproof Games, Cayetano Gaming, Chance Interactive, Concept Gaming, Core Gaming, Crazy Tooth Studio, Elk Studios, Evolution Gaming, Fantasma Games, Foxium, Fuga Gaming, Games Lab, Games Warehouse, Genesis Gaming, Hacksaw Gaming, Imagina Gaming, Iron Dog Studios, Just For The Win, Kalamba Games, Leander Games, Lightning Box, Live 5 Gaming, Magic Dreams, Games Global, Multicommerce Game Studio, Mutuel Play, NetEnt, Nolimit City, Northern Lights Gaming, Nyx Interactive, Play'n GO, Playson, Push Gaming, Quickspin, Rabcat, Realistic Games, Red Tiger Gaming, Reflex Gaming, Relax Gaming, Revolver Gaming, SUNFOX Games, Electric Elephant Games, Skillzzgaming, Skywind, Slingo, Snowborn Games, Spieldev, Spike Games, Stakelogic, Sthlm Gaming, Storm Gaming, The Games Company, Thunderkick, Touchstone Gaming, WMS (Williams Interactive), Wazdan, Wild Streak Gaming, Yoloplay

RTP

Nicht festgelegt

RNG-geprüft

Nein

Progressive Jackpots

Nein

Spielverlauf-Feature

Nein

Spiele bei Hello! Casino

Im Rahmen unseres Casino Tests haben wir einen großen Teil des Spielangebots ausführlich geprüft. Besonders positiv ist die verfügbare Demo Spiel Funktion, mit der Sie die Spiele bereits vor der Registrierung risikofrei kennenlernen können.

Bei Hello! Casino erwartet Sie ein umfangreiches Portfolio mit Spielen von über 130 etablierten Providern. Die Navigation ist übersichtlich gestaltet, sodass Sie Titel ohne viel Aufwand über die Suchfunktion, nach Anbietern oder über die beliebtesten Spiele finden. Dieselbe Erfahrung erwartet Sie auch mobil per Handy, wobei uns die Ladezeiten sehr beeindruckt haben.

Den größten Platz nehmen die Online Spielautomaten ein. Diese sind thematisch gegliedert, unter anderem in Most Played, Christmas oder saisonal, New Games und Clash 4 Cash. Ergänzt wird das Angebot durch bekannte Megaways Slots wie Bandit Megaways, Destiny Joker Megaways und Solar Nova Megaways.

Sind Sie eher auf der klassischen Casino-Seite, finden Sie im Bereich der Tischspiele Poker, Roulette, Baccarat und Blackjack. Das Live Casino mit professionellen Croupiers im Echtzeit-Stream bringt Ihnen eine wirkliche Casino Atmosphäre nach Hause, nur ohne Smoking.

Als aktiver Spieler können Sie zusätzlich vom VIP Programm noch mehr Preise und Vorzüge erwarten und sich weitere Vorteile sichern.

Einzahlungslimit Tool

Setzlimit Tool

Verlustlimit Tool

Zeitlimit Tool

Selbstausschluss Tool

Auszeit Tool

Realitätscheck Tool

Selbsteinschätzungstest

Auszahlungssperre

Nein

Selbstausschluss Registrierungs-Teilnahme

Gamstop

Verantwortungsvolles Spielen bei Hello! Casino

Verantwortungsbewusstes Spielen ist bei Hello Casino ein zentraler Bestandteil des Angebots. In Ihrem Benutzerkonto finden Sie verschiedene Einstellungen, mit denen Sie Kontrolle über Ihre Aktivitäten behalten können.

Sie haben die Möglichkeit, Einzahlungs- und Zeitlimits zu definieren, eine temporäre Pause einzulegen oder den Selbstausschluss zu nutzen. So können Sie Ihr Spieltempo im Voraus festlegen und bei Bedarf gezielt unterbrechen.

Zusätzlich steht Ihnen ein Selbsteinschätzungstest (Self Assessment Test) zur Verfügung, der eine Einschätzung des eigenen Spielverhaltens erleichtert. Ergänzend finden Sie Informationen zu externen Unterstützungsdiensten.

Da der Zugang zum Spielangebot ausschließlich für Personen ab 18 Jahren gestattet ist, setzt das Casino entsprechende Prüfmaßnahmen ein, um Minderjährige zuverlässig zu schützen.

Live-Chat

24/7

E-Mail-Support

[email protected]

FAQ-Bereich

Nein

Kundensupport bei Hello Casino

Hello! Casino bietet einen reaktionsschnellen Kundenservice mit durchgehend verfügbarem Live Chat. Der Chat ist 24 Stunden täglich aktiv, derzeit jedoch ausschließlich in englischer Sprache nutzbar.

Zu Beginn übernimmt ein Virtual Agent die erste Kontaktaufnahme und leitet Ihr Anliegen anschließend an einen Support Mitarbeiter weiter. Die Wartezeit bis zur ersten Antwort liegt erfahrungsgemäß unter 1 Minute.

Zusätzliche Support Optionen finden Sie im linken Dropdown Menü. Das Help Center umfasst eine übersichtliche FAQ Sektion sowie Blogartikel mit detaillierten Antworten auf häufig gestellte Fragen.

Sollte Ihr Anliegen umfangreicher sein, steht Ihnen der Support auch per E-Mail zur Verfügung.

Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für Hello! Casino hinterlassen haben.

Alle Beschwerden anzeigen

Beschwerde einreichen

Hello Casino - 3 weeks of delayed withdrawal

I have been a user of white gaming casinos since 2019 and have never had an issue with any of the sites until now

Hello Casino

I used Paysafe to deposit funds. I have not used bonus, etc, well-versed in T&Cs

With a request on the 5th August 2025, the account was verified. Bank account verified

Withdrawal to verified total $2000+ $3500 NZD approved and then sent.

Advised 2 days later that it had failed/rejected by my bank

Played with the balance that was sent back, added Skrill as a withdrawal method, got lucky, and processed a withdrawal to Skrill of $11500 NZD

Have been advised this morning by live chat that it has failed ( funds are not showing as pending or accepted

Your transaction record for future reference is: 41412272336.

Payment Method: Skrill

I have been able to add Revolut Visa as a withdrawal method

Your transaction record for future reference is: 41438072182.

Payment Method: Revolut Cards

I have followed up daily with the support and accounts team, and I its getting a 2 -3 day response, which doesn't help.

This is the only casino with whitehat gaming. I am not a VIP, and their delay tactics, response times are horrific

They dont adhere to the 1-2 pending withdrawal times

They dont respond within 24 hours at their support desk

Since 5.8.2025, it's been delayed after

Gelöst

$11500

Hello! Casino - Delayed payments, no communication

I joined Hello Casino on 11th August 2019. I’ve not had a problem with Hello Casino until I made a withdrawal for the amount of £30 on 27th August 2019. I contacted Hello Casino via live chat on 2nd September regarding my withdrawal pending. Told to wait for the payment. Logged into my Casino account to find that the payment had been reversed into my Casino account instead of being paid into my bank account. On 4th and 7th September I made withdrawals. On 9th September I sent an email ( I also contacted them via live chat ), to Hello Casino to inquire about my payments. I received no response to my email. On September 9th I was locked out of my casino account by Hello Casino after I spoke with them via live chat. It is now 16th September and I’ve not received my payment. I’ve contacted Hello Casino several times via live chat and I’m always told the relevant department will be in contact via email.

Please help.

Ungelöst

£643

Hello! Casino - Bonus winnings and free spins not credited

On 7th March I got an email offer from Hello Casino of which I am a member. The offer was deposit £25 get 50% match bonus and 50 free spins on Temple Cash Frogs and Flies up to 4 times. I deposited and during free spins triggered the temple bonus feature. At the end of the run I had won £64.40 it didn't credit my account. I contacted Hello Casino who said they were aware of the issue and it was being resolved. On 8th March I received a new email offer from Hello Casino, deposit £25 get 50% match bonus and 50 spins on Lucky Links, I deposited but didn't get the free spins, I contacted Hello Casino who asked for a forward of the email then said they could see the free spins on Temple Cash Frogs and Flies not Lucky Links as that wasn't an offer i advised I couldn't see them, the casino replied they were aware of technical issues with the game. It would all be resolved soon.
A week later my winnings have still not been credited I can't access the free spins and Hello Casino has removed the game

Gelöst

£162.5

Hello! Casino - Winnings confiscated unfairly

I will try to describe my issue and confirm the problem as clear as possible while going through my own troubleshooting steps taken to try and resolve this.

I Made a deposit on Hello Casino last week with a normal welcome bonus of 100% and deposited 1000 NOK. I was granted the bonus and was well known with the bonus T&C as they are a part of the same group of other casinos i play at. What baffles my mind is the clause i have allegedly broken. They claim i have at a point during my welcome bonus bet over 50kr bet on a spin which is over the Max bet of 50kr. What should stand out here is i never have ever in my life Made a single bet of over 30kr a spin in my whole life, i am a small low stakes gambler.
I got lucky and ran my initial deposit of 1000kr upto 20000kr and managed to complete the wager. Mainly playing normal games like book of dead of either 20/30kr spins.

Once the wager was completed i went ahead and bought a bonus as this was prohibited beacuse the system stopped me from buying while on a bonus. I ended up playing down to 10000NOK on real money balance on several games and had no bonus balance.
I Made a withdrawal and got requested for documents.

Documents was sent in and approved two days later.
The day after i was approved i got the email from Hello casino stating my wins have been confisicated and my original deposit have been returned to my gaming account.

I sadly don’t have any access to my account right now to show my betting history to backup my part that i have never bet over 50kr on a spin, due to self-excluding myself for 5 days so i would not mess with my withdrawal. I have been in contact with Hello casino on livechat and Mail with no help to get and automated responses.

This is my first time ever being in a situation like this because i always hold up my end of the bargain when it comes to T&C in a casino. I feel shocked and sad at the same time, because I have seen several times people make this mistake and the casino without it being on purpose and the casino have in goodwill returned the winnings as a good gesture.
Hopefully since this is my first time we can come to a resolve in this case with Hello casino and both parts can be happy.

Thanks in advance to both Hello Casino and AskGamblers for any help.

Gelöst

kr5000

Hello! Casino - Winnings seized without any justification and proofs

Dear Askgamblers, I am thankful I have found your site which reassures me am I not the only player having problems with Hello Casino. I started playing on their site a few weeks ago and had been receiving some nice bonuses. I have had some wins and loses on their site and I have been generally happy playing there with no problems. On the 30th of August 2017 I received a bonus through my email offering me a £150 bonus if I deposited £500. I did this and played the slots ensuring that I didn't breach there 30% bonus term whereby i could place bets any bigger that 20%. I played the slots with a £30 bet at a time and I won £4550 after I had done the wagering. I then received this email:- After a review of your account by our compliance and risk team, it has become clear that you are attempting to abuse promotions. As per clause 13.3 (viii) and 8.3 of the general terms and conditions: 13.3 Hello Casino reserves the right to cancel Your account for any reason whatsoever at any time without notice to You. Any balance in Your account at the time of such cancellation will be credited to Your credit card and/or sent to You by cheque. However, the Casino reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in a Casino account in any of the following circumstances: (viii) If You have not played at the Casino on an individual basis for personal entertainment only (that is, You have played in a professional sense or in concert with other Player(s) as part of a club, group, syndicate etc.) 8.3 Eligibility All Player offers are limited to one per person, household address, IP address, email address, telephone number, same payment account number (e.g. debit or credit card), or shared computer (e.g. school, public library or workplace). Breach of this, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings. https://www.hellocasino.com/?page=terms The following actions have been taken. 1. Your account has now been terminated effective immediately. 2. Any remaining funds in your account will be returned to you subject to verification checks - £1000.00 3. You are banned from the Group. If you attempt to open any further accounts on the Network they will be terminated and any funds accumulated will be confiscated. A list of sites can be seen by following this link: https://secure.gamblingcommission.gov.uk/gccustomweb/PublicRegister/PRSearch.aspx?ExternalAccountId=38720 To complete verification checks please provide the following documentation: - A copy of passport, or both sides of drivers licence or ID card - A copy of both sides of Visa card ending xx0217 - please allow visibility of the first 6 digits and last 4 digits on both sides of the card. Cover the remaining digits and the 3 digit security code on the back of the card. - A copy of proof of address not older than 3 months As soon as we receive and verify these documents your funds will be released to Visa card ending xx0217. Regards Casino Management Hellocasino https://www.hellocasino.com Email: [email protected] Live Chat available on https://www.hellocasino.com 18+ Please Bet Responsibly - We believe in Responsible Gambling, For more information go to www.gambleaware.co.uk The casino are seizing my £4550 as they 'believe' I am not playing alone! I have never played with anyone else. I play from my house where no one else plays. How can they say this? Askgamblers please can you help me get my rightful winnings of £4550.

Abgelehnt

£4550

Hello! Casino - £17,398 unfairly confiscated

Dear askgamblers, I have been a loyal player at Hello casino and have won and lost over the last (x) months with no troubles. Recently they sent me a nice offer where if I deposited £500, I would receive a £150 bonus. I did this on the 29th august and played some slots betting £28 a go. Amazingly on one spin I hit a huge win, around £18,000. I kept betting at the same rate and cashout in the end £17398. I had made sure to read all the terms and conditions to make sure I had done nothing wrong. I had indeed done nothing wrong - there was a maximum bet of 20% of the bonus, in this case £30, which I never exceeded. To my dismay I received an email with the following: Dear Mr Mark < surname removed >, User marktlincs After a review of your account by our compliance and risk team, it has become clear that you are attempting to abuse promotions. As per clause 13.3 (viii) and 8.3 of the general terms and conditions: 13.3 Hello Casino reserves the right to cancel Your account for any reason whatsoever at any time without notice to You. Any balance in Your account at the time of such cancellation will be credited to Your credit card and/or sent to You by cheque. However, the Casino reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in a Casino account in any of the following circumstances: (viii) If You have not played at the Casino on an individual basis for personal entertainment only (that is, You have played in a professional sense or in concert with other Player(s) as part of a club, group, syndicate etc.) 8.3 Eligibility All Player offers are limited to one per person, household address, IP address, email address, telephone number, same payment account number (e.g. debit or credit card), or shared computer (e.g. school, public library or workplace). Breach of this, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings. https://www.hellocasino.com/?page=terms The following actions have been taken. 1. Your account has now been terminated effective immediately. 2. Any remaining funds in your account will be returned to you subject to verification checks - £1000.00 3. You are banned from the Group. If you attempt to open any further accounts on the Network they will be terminated and any funds accumulated will be confiscated. The casino has decided to confiscate over £17,000 in winnings because they deemed that I was not playing for personal entertainment. I can assure the casino that I had a lot of entertainment in the course of my bets and it was very enjoyable to win £17000. How could they possibly be able to make this judgment? What they have done would be laughed out in my favour in a court of law. That will of course by my next step, but I thought I would try here first to see if they can come to their senses and avoid that process. To summarise, I am requesting payment of £17,398, my rightful winnings. Mark

Abgelehnt

£17398

Hello! Casino - 29,000 NOK withdrawal unfairly confiscated

PLEASE NOTE !!! I signed up through an affiliate which offered a NON-STICKY bonus, which also seperated my balances into CASH and BONUS. With this I have all rights to my winnings! -------------- I recently signed up through an affiliate which offered a non-sticky Welcome bonus and made a deposit to Hello! Casino of NOK 1,000 and also accepted the NOK 1,000 bonus after reading through the terms associated with it. Deposit image- http://i.imgur.com/Ep5viOc.png Welcome bonus T&C - http://i.imgur.com/aCfSQd5.png As you can see by this screenshot of the terms associated by the Welcome bonus. (vi) states: "The maximum bet allowed while the Welcome Bonus is in play is kr50." - Which is fine, I thought, because I never hit the bonus balance. As the hour went on, I hit a big win in the slot Dead or Alive, of NOK kr30.586,00 on a kr9 stake. Note that this is still on my Cash balance, as I didn't hit the bonus money yet. Balance - http://i.imgur.com/cYzrJ2q.png Translated "Account balance" and "Bonus balance" At this time I wanted to cash out my winnings, so I decided to round off my balance from kr32,899 to kr29,000 before doing the withdrawal. When doing this round off I played the slot "Mega Moolah" where the max bet is kr62.50, I went with this bet thinking it was OK since I never hit my bonus balance, as I should be free to use a bet size of my own choosing since I am still playing with my own cash. Because of these bets at Mega Moolah being above the kr50 limit that they supposedly set on my own cash balance, my withdrawal was declined and my winnings confiscated. My original deposit of kr1,000 was returned. I will also add that the reason why I think this is wrong is that other casinos I have played at, with a bonus as well, gives me the right to decide whatever bet size I wish to use as long as I am still on my own cash balance. The following image shows my account details, also showing that my cash balance/withdrawable funds are kr32,893.15. http://i.imgur.com/hbfkqnQ.png The following image shows me withdrawing kr29,000, my bonus being taken away after withdrawing my cash, withdrawal being rejected and confiscated, also shows me getting my original deposit of kr1,000 back. http://i.imgur.com/XsXrFdJ.png

Gelöst

kr28000

Hello! Casino - Winnings unfairly confiscated

I recently used a bonus offered by Hello Casino. After completing the offer , I tried to make a withdrawal , but only received my deposit and had my winnings confiscated. I received an email from Hello Casino and was accused of bonus abuse. They say my account had been found to be in breach of clause 7 (vii) of our Promotional Terms and Conditions: 7 (vii) Deposits made via Skrill or NETeller are not eligible for the Welcome Bonus and if taken, any winnings will be confiscated. But as this bonus was a free spins offer and not a welcome offer , the accusation of breaching clause 7 does not apply .As there is no mention in the free spins terms and conditions of Deposits made via Skrill or NETeller as not being eligible for the promotion. So Hello Casino have used a clause in the welcome offer as an excuse to steal my winnings from a free spins offer. So my conclusion is , Hello Casino is happy to accept your deposit and keep your funds if you lose , or return your deposit and confiscate your winnings, if you are lucky enough to win and use any excuse to confiscate your winnings .A win / win situation for Hello Casino and a lose/lose situation for the customer .

Gelöst

Hello! Casino - Banned account and delayed payment

Im little confused and angry, i won 29 000 NOK and i then started verification of documentation, but then i got a mail about bonus abuse, tho they woud still pay my winnings to my credit card. End of mail it says , you Are banned from the group. This is almost 4 weeks ago, and been in contact with customer support several times, and every time they conclude with manual pay out... And also a promise of a confirmation mail about payout. Still no mail about it.

Gelöst

kr29502

Hello! Casino - Bonus and winnings unfailry removed

I won a pretty huge amount, considering it was only a small bonus. The day after the win occurred, I found my balance reset to 0 with the remark "PWC audit". I inquired with support, and they told me to be pacient and they would check it and get back to me. After some weeks, they did, and told me the bonus was removed as it would be only valid for 30 days. However, they took the bonus away only two weeks after the win. I have attached the relevant screenshots.

Gelöst

€435

Beschwerde-Statistik

Gelöst 11

Durchschn. Betrag $ 1,452

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

Teilen Sie Ihre Erfahrung mit diesem Casino

Teilen Sie Ihre Meinung mit anderen Spielern. Seien Sie der Erste, der diesen Bonus bewertet!

Spielerbewertung

7.3/10 ● 33 Bewertungen

Top-Bewertungen unserer Spieler

katemak

vor 10 Jahren

10/10

Another new casino which has my favorite software Microgaming and Netent slots, well they do have some other providers like Quickfire software but being not interested in them so never play that games, very rarely only given as a free spins. When I joined this casino they were giving at first 50 free spins in Starburst slot, well that's was their first offer, but now they have much more interesting free spins offer but this time the free spins are on the TwinSpin slot game, which you can win much more then on Starburst.

As a new casino and they have Curacao licence, which I do not trust the most, but reading nice thing about them I decided to join them. After I open my account, validate it went to live support with a code included I was given the free spins, honestly even they were 50 free spins I didn't think that I will win something big. So I open the game and started to spins those free 50 spins. After the 25 spin I hit big win of 140 euros, till I finished my free spins I was on 147 euros an decided to play for a while hopping I might raise my balance. But when I decided to stop I read the Terms of the free spins and was written that the maximum withdraw from those free spins is 150 euros.

I opened cashier and saw that the only option for withdrawing that money was Bank transfer so I decided to contact the live support. The lady from the chat told me I could withdraw that winnings via Neteller but I have make one small deposit of at least 10 euros. Of course I made that small deposit and asked for cash out. The only thing I didn't like about Hello Casino is the fact that they don't make withdraws during weekends and since that was Friday when I won that money I was waiting till Monday.

Early at Monday morning when I checked my e-wallet the money was in my account, so thumbs up for them. I like this casino and specially their welcome no deposit free spins offer which there is no wagering of the free spins, so what you win from them its yours to keep and even the maximum cashout of euros, it's nice offer from free spins. They don't have many promotion except for the average of % welcome bonus, but even so the wagering of the deposit bonus its pretty friendly because its only X 25 which is great offer.

I like this casino, had nice experience with them but still didn't make my first deposit there hoping will do in near future. Great casino, professional live support and awesome welcome offer, good luck!

NextTimeWin

vor 10 Jahren

9/10

Hello casino it is awesome online place, with great experience from me.

Casino offers games from Netent and Microgaming, I think it is almost perfect combo of online slots, and it is more than enough for me as a players to join this casino.

Bonuses and promotions at hello casino is rare, but when they offer something - it is always something really decent and great. For example they have weekly promos, when first deposit of at least 10 euros will be credited with 20 freespins on the game of the week. Looks not attractive? Freespins are always wager free here, so you get 4 euros value of freespins just for 10 euro deposit. Love to claim this offer and already had few withdrawals from such offers. Also all deposit bonuses have only 25 x bonus wagering requirements, it is another great reason to join this casino, at least for me.

Customer support is great. I contacted live chat many times because you need it to claim freespins, and they always reply to me fast, and I never had any troubles with them. Top notch live chat, nothing else.

Withdrawals are good. I had about 5 withdrawals from this casino, with various time. Fastest one took about a hour, and longest one took about 24 hours. Not sure why it is so different, but generally I am happy with such speed of payouts, and can not complain about it at all, they always pay, they still not ask my documents, and i am very happy with this.

Overall it is great place with good selection of games, nice promotions and bonuses (freespins are wagering free, bonuses have very low wagering requirements 25x). If I can add minuses - it is probably very rare promotions, once per week or so, of course I will be happy to see more promotions with such requirements, and I will play much more often if this happens.

Everything is ok, but i want to see more bonuses at this casino.