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Was ist neu Aktuelle Aktionen Nachricht
Was ist neu Aktuelle Aktionen Nachricht
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Guts Casino

Spielerbewertung 126 Bewertungen
Beschwerdebeantwortung 42 Beschwerden
2 Tage durchschn. 42 Beschwerden
Was uns gefällt
  • Erstklassiges Slot-Sortiment
  • Rasante Auszahlungen (innerhalb von 6 Stunden)
  • Renommierte MGA-Lizenz
  • Sehr informativer Hilfebereich
Was uns nicht gefällt
  • Kundendienst nicht ganztägig per Chat erreichbar
Offenlegung von Partnern

Unser Inhalt enthält Affiliate-Links und wir können eine Provision für Betreiberregistrierungen und Einzahlungen erhalten, die über diese Links getätigt werden. Wir empfehlen nur lizenzierte Betreiber und würden keine Marke unterstützen, die nicht von unseren Experten überprüft wurde. Zuerst die Wahrheit erfahren. Dann spielen.


Guts Casino Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://www.guts.com/de/casino
Gründungsjahr
2013
Lizenzen
Malta Gaming Authority (MGA), Schwedische Glücksspielkommission Spelinspektionen (SGA)
Unternehmen
Partnerprogramm
Sprachen
Englisch, Finnisch, Norwegisch, Schwedisch, Deutsch
Typ
Instant Play, Mobile
Social-Media-Plattformen
Facebook

Guts ist eine 2013 gegründete Online Spielothek, die von MT SecureTrade Limited betrieben wird. Obwohl Guts mittlerweile schon zu den alten Hasen der Branche gehört, kommt die beliebte Online Spielhalle immer noch frisch und innovativ daher. Guts hat sich im Laufe der Jahre stetig weiterentwickelt und begeistert mit seiner immensen Spieleauswahl, zügigen Auszahlungen und seiner extrem nutzerfreundlichen (Mobil)-Seite. Beim Thema Vertrauenswürdigkeit kann Guts gleich dreifach punkten, da es die gültigen Glücksspiellizenzen von Malta und Schweden besitzt. Alles, was Sie sonst noch über die äußerst populäre Online Spielothek wissen wollten, erfahren Sie in unserem Test.

Nicht zugelassene Länder

Spielern, die in den folgenden Ländern ansässig sind, ist es momentan nicht erlaubt, bei Guts um echtes Geld zu spielen: Vereinigte Staaten, Großbritannien, Argentinien, Australien, Österreich, Belgien, Bulgarien, China, Zypern, Tschechien, Dänemark, Griechenland, Ungarn, Irak, Irland, Israel, Italien, Polen, Portugal, Rumänien, Schweiz, Südafrika, Spanien

Die vollständige Liste aller ausgeschlossenen Ländern finden Sie in den Allgemeinen Geschäftsbedingungen von Guts.

Online Spielautomaten

Bei der Spieleauswahl gibt sich ein etablierter Branchenriese wie Guts natürlich keine Blöße. Und so erwartet Sie dann auch ein ausgezeichnetes Sortiment an Online Spielautomaten. Lassen Sie sich die verfügbaren Titel im übersichtlichen Spielebereich von Guts nach Popularität oder Hersteller sortieren. Apropos Hersteller – Im Guts versammelt sich die absolute Elite der Spielentwickler, was die folgende (kleine) Auswahl verdeutlichen soll: NetEnt, Play'n GO, Quickspin, NYX Gaming, Pragmatic Play, NoLimit, Microgaming, Red Tiger, Yggdrasil, Green Tube, SC, IGT, Betsoft, Edict, Genii, Thunderkick, Spigo, Evolution, Slingo, Oryx Gaming und viele andere.

Alleine die Auswahl an Online Spielautomaten umfasst mehrere Hundert erstklassige Titel – einschließlich einer Vielzahl packender progressiver Slots. Die meistgespielten Slots bei Guts sind übrigens Legacy of Egypt, Divine Dreams und Gold King.

Mobile Spielothek

Die mobile Guts Spielhalle benötigt keine App, sondern wird ganz einfach über Ihren Mobilbrowser betreten. Es mit allen Mobilplattformen problemlos kompatibel und begeistert mit seiner flotten und unkomplizierten Navigation.

Kundenservice

Der Guts Kundendienst ist für Sie täglich von 09:00 bis 01:00 Uhr nachts per Live Chat erreichbar. Zusätzlich steht Ihnen ein sehr ausführlicher Hilfebereich zur Verfügung, den Sie mit einem Klick auf „FAQ“ öffnen. Auch per E-Mail antwortet Ihnen der Guts Kundendienst schnell und kompetent.

Sicherheit und Fairness

Sämtliche zwischen Ihnen und Guts.com stattfindende Kommunikation wird nach höchsten Sicherheitsstandards verschlüsselt übertragen. Dies gewährleistet, dass Ihre persönlichen Daten und Aktivitäten im Guts stets vertraulich behandelt werden. Zudem wird Ihr eingezahltes Geld stets auf einem separaten Bankaccount aufbewahrt, das komplett unabhängig von Guts-Firmenkonten ist.

Zertifizierte Zufallsgeneratoren sorgen dafür, dass alle Spielergebnisse auf Guts.com stets absolut zufällig sind und Ihnen somit zu jeder Zeit ein faires Spielerlebnis gewährt wird.

Online Spielothek im Test: Guts

Guts überzeugt auf ganzer Linie und ist nicht ohne Grund eines der beliebtesten Online Spielhallen überhaupt. Kaum eine Spielhalle bietet schnellere Auszahlungen und höhere Sicherheitsstandards. Auch die riesige Spielauswahl und geschmackvolle Web-Gestaltung begeistern auf Anhieb. Ein weiterer Pluspunkt von Guts ist der sehr nützliche Hilfebereich – hier finden Spieler nicht nur Antworten auf die häufigsten Fragen, sondern auch detaillierte Informationen zu einem verantwortungsvollen Umgang mit dem Glücksspiel.

StallCation

Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für Guts Casino hinterlassen haben.

Alle Beschwerden anzeigen
Guts Casino - Locked account and doing verification 3 weeks
I opened new account, because reviews are positive and payments are fast. I was playing 2-3 months. Deposited a enough money. Not small amounts. One day won $1800. Sent for withdrawal $1600. Right after that they blocked my account. They asked me to do a verification process. I sent everything that was required, after they asked to proof an address again, because they don't accept what I sent (but it was a paper mail, showing name and address, don't understand why it's not good) but ok, I sent 2 different documents to proof my address. So they accept them, told me everything verified and ask me just to wait 24-72 hours and they will reopen my account.
But then this problem just started! They told me they need to see some transactions from bank account showing deposits. So I sent that. After they told me another department has to check that, but it took so long. I chat with them every day and they keep saying same things everytime: please wait the relevant department working on it".
After I got email from them to fill up questionaire "Source of Welth" - my annual income, how I'm getting money etc. It was very strange, because even banks don't ask that kind of questions if you come to open an account. But I really need that money, so I sent them this too.
After that they were just ignoring me, in live chat they were saying wait 24-72 hours, after a week they didnt even say 24-72 hours. And I was very upset.
After 3 weeks of waiting I went to another live chat, but they page of chat was unavailable. So I email them and asked what's going on with my account? They reply same things that relevant department is checking my account. After 3-4 emails they reply me this:

Thank you for contacting our customer support.
Kindly know that we are sadly no longer able to offer our services to residents in Czech Republic in which case your account has been closed accordingly.

We apologise for any inconvenience and thank you for your cooperation and understanding with the above.

Should there be anything else we may assist you with, please do not hesitate to contact support as we are available and happy to help.

May I wish you a pleasant rest of your day.

Best regards,
Maya
Guts Customer Service.

And it's discussting because I am in Canada!!!! Not in Czech Republic!!!! How you can reply this???? So i email them that it should be a mistake. So now I'm just waiting again. I'm very happy I found askgamblers site. I hope Guts casino resolve this through you guys.
Please and thank you.
staus Gelöst
$1600
Guts Casino - Self exclusion not detected, delaying deposit refunds
Hello,

I was self-excluded with Gamstop on the 04/02/2020. In the same day I received the promotions from Guts casino on my email address and as a gambling addicted I tried to play thinking will make more money. Since 28/02/2020 I deposited couple of hundreds and to be more specific on the 28/02/2020 I deposited £729 and I won around £3500. I tried to withdraw the money but I couldn’t. As an addicted I played more and lose it all. After a time on the website casino appears a mirror where it was saying that I have to send again all the necessary documents for my verification. On the 29/02/2020 I tried to log in again and I had the surprise to see my account was closed. I took the contact with them and said I was self-excluded without any explanations. I contacted the Gamstop and they confirmed me that I was self-excluded from 04/02/2020 and the casino needs to refund me all the deposits because is illegal what they’ve done.
The casino asked me for the Gamstop confirmation of my self-exclusion document for a refund of my deposits. Gamstop confirmed me that they sent all the necessary documents on the 2nd of March for the Casino which attest that I was self-excluded from 4th of February and the casino said they received the document on the 4th of March and that will take up to 72 hours for checking. Since that day they are saying that I need to wait for the checking but I consider that they have all the documents from Gamstop which attest I was self-excluded from 4th of February. What should I do forward to recover my deposits back which are £1109.

Thank you very much.
staus Ungelöst
£1109
Guts Casino - Refuse to refund fees charged on withdrawals even though its a known issue

I had noticed that everytime I requested a withdrawal at Guts that they were not depositing the correct amount into my bank. After confirming that the currency selected on my guts account is correct (Canadian) I had contacted them and given them the following information on the dates of the withdrawals along with the amount requested and the differences in the amounts:

The response received was as follows;

Hi Lisa,

Thank you for choosing Guts, and I trust that this email finds you well.

Please note that the fees are due to the fact that we operate under a different currency. However, no charges or fees are taken from our side. I would kindly ask you to check about his with your bank provider.

Have a great day!

Best regards,

Nora,Support Advisor,Guts Customer Support


This is the reply I sent to them showing all the dates along with the transaction id's and amounts received and now they are not responding.

I have checked this with my bank and was not charged any fees. I also have my bank statements showing all fees charged for the entire month in the month the withdrawals were processed and the only fees I was charged on the bank end was my monthly account fee of $15.95

Here are the dates and amounts withdrawn from guts and amounts which were deposited in my bank.

November 26th/2019

Transaction ID: 2019110100100055790

withdrawal $319.52

Received $280.20

difference $39.32

november 21st/2019

Transaction ID: 2019110100100042995

withdrawal $250

received $210.64

Difference: $39.36

April 17th/2018

Transaction ID: 2018040100100056545

withdrawal $300

received $260.01

difference $39.99

march 21st/2018

Transaction ID: 2018030100100074179

withdrawal $502

Received $461.88

difference $40.12

january 8/2018

Transaction ID: 2018010100100025413

withdrawal $84

received $61.75

difference $22.25

total amount missing : $181.04


They sent me this reply as well via email:

Hi Lisa,

I hope this email finds you well.

I am terribly sorry that you have been charged these fees however as mentioned in our previous email, we do not charge any fees from our end.

May I suggest trying to deposit and withdraw using an e-wallet to avoid such charges in the future?

If you require any further assistance or have any other queries, please do not hesitate to contact us again.

Thanks and regards,

Hayden,Support Advisor,Guts Customer Support

---------------------

The same issue has been addressed by another Canadian player via askgamblers in this complaint:

https:­//w­ww.a­sk­gam­ble­rs.c­om­/ca­sin­o-c­omp­lai­nts­/i-­ve-­rec­eiv­ed-­wro­ng-­amo­unt­s-w­hen­-i-­wit­hdraw

I am attaching the screenshots of the emails I received when Guts processes my withdrawal along with the bank statements showing another amount was deposited. As I chose Canadian currency for my account these withdrawals should be deposited in Canadian funds and if they are not the fees are the responsibility of the casino as they themselves admitted during that previous complaint.

staus Gelöst
$181.04
Guts Casino - Loss Limit Option Not Working
Hello, ive been Playing on Guts.com and had a awesome Winning Streak which ended up in 1250Eur Winnings, which i set to Withdrawal. After i started the Withrdawal Process, i setted up a Loss Limit of 51Eur for a Week, since i dont want to let myself Loose my Winnings, eg. Reverse the Withdrawal, well the Loss Limit did worked well, i couldnt Play any Game on the Website without getting the "Loss Limit Exceed" Popup. Alright, so i usualy set Loss Limits, to dont Reverse my Withdrawal, to keep the Winnings Payd-out instead of having a weak moment which costs my entire Winnings. Well Unfortunately i was still Able to Exceed the Loss Limit trough the Websites Poker Client -> Including Microgaming Slots , which i COULDNT Play on the Websites Casino Section itself, but trough the Web-Based Poker-Client, which is Technical Issue on the Casinos Responsability, what i mean is : I wanna have Refund of all the Bets , eg. the Money Amount that Exceeds the Loss Limit of 51Eur (>>1250Eur) since the Responsible Gaming Function of the Website malfunction and still let me Exceed my Setuped Limit after Withdrawal Queue. Read here the Chatlog : ***************************** (15:57:06): Loss Limit Issue -> Need to talk to a Support Manager please. System (15:57:06): You’re with Guts, how can we help? Stefan (15:57:33): Hello Rico, I can see what I can do for you there. Stefan (15:57:59): may I kindly ask you to confirm your full name, email address, date of birth, please before I can see if I can get. Stefan (15:58:11): get one~ Me (15:58:29): Me Stefan (15:59:16): Thank you Rico. Can you please give me a moment while I'm trying to get hold of one? Me (15:59:31): Thanks Stefan (16:00:33): I can see that you currently have a net loss limit of 51 euro's per week set on your account. Would you like this to be changed? Me (16:01:58): no no, i have to complain, since the Limit Didnt worked as it should. Thats why i need to talk to a Support Manager since its a special case. Stefan (16:02:58): Unfortunately, you're not able to speak to a support manager as the support handles all the complaints. As it did not work, I can have a look for you to see exactly what is issue was as to why it did not work. Me (16:04:18): Do you see when i have setuped the Limit? I mean exactly Date and Time..? Stefan (16:04:54): Yes, I can see the exact time and date you set the limit, which was on the 2018-09-14 19:19:00 UTC Stefan (16:05:39): It was reset on the 17th of september as it is a weekly limit. Me (16:06:09): Alright fine, do you agree with me, that after setting this Limit , it would be impossible to Lose more then 51Eur for the Period of a Week right? Stefan (16:09:06): Basically it's your deposited money and not your winnings as you have won on us. Therefore you have not lost. As you still have a winning session. You can not lose more than what you deposit, if you have a net loss limit of 51 EUR that is how much you can maximum lose. Stefan (16:10:03): However, you currently have a winning session a quite big one. Me (16:14:05): Yeah, i put the Winnings on Withdrawal Queue and setted up the Limit, which indeed worked, BUT there was Still a Possibility to still Gamble the Whole amount, with Slots , and this is a Issue that is Violating the Responsible Gaming Part of the Casino itself as Operator Stefan (16:15:46): Yes, that is correct you could still gamble the entire amount as you have won around 1200 euros, you are on the plus side. Which means that you have a winning session as you are not using your deposited money, you are using your winnings. Which is as to why you can gamble up to 1251 instead of only 51.00 euro per week down to. Me (16:18:52): Which is not Stated in any Terms of the AGB, and as i said before, prior setting the Limit i put the winnings to withdrawal queue, and as i said before, its an Software Issue, and should not be possible to happen. Stefan (16:19:33): I'm gonna have a look at this as I have escalated this to see exactly what is going on, can you please hold on for me? Me (16:20:24): yes ofocourse. Stefan (16:20:39): Thank you for that. :) Stefan (16:21:57): We are gonna double check everything. We are gonna get back to you over email as we need to review this. Stefan (16:22:56): As I have not received an answer or they have not been able to see my message. As soon as we receive an answer regarding this, we will get back to you as soon as possible. Me (16:23:30): Alright. Thanks Stefan (16:24:04): No, problem. Sorry I could not give you an answer straight away as it has to be escalated. However you will receive an answer as soon as possible. Stefan (16:26:29): Are you still here Rico? Me (16:26:37): yes Stefan (16:27:39): You should receive an email today. As I have escalated this. Therefore, right now there's nothing I can do except wait. Stefan (16:30:20): Hold on, I managed to get a response Me (16:30:37): ok Stefan (16:32:30): Ok, so it is that you have lost 11 euro in gross, which is not close to those 51 euro. Therefore you can still lose 40 euro as it counts as the deposit money not winnings. Stefan (16:33:47): As it is what you have deposited you can lose (that counts to the net loss limit). Me (16:36:30): I understand, but still let me lose the Whole Winnings 0f 1250Eur , trough the Poker Webclients Built in Microgaming Casino, which should NOT be Possible, but it is. And its the Casino`s Responsibility to dont let the Limits exceeded, however. Stefan (16:38:37): Those 1200 Euros that you lost are gross losses and not net losses. So far you have lost 11 euros in net losses, since that is from your deposit. Me (16:43:12): This is nowhere stated in the Terms&Conditions. BTW: For what is the Deposit Limit Function ? I repeat, the Loss Limit worked very well, i couldnt play any Casino Game at all, without getting the Notification that i reached my Loss Limit. In Fact, there`s Practically no similiaritys which you describe how that loss limit should work. BUT i was Able to Play the Money THROUGH the Poker-Client`s Built-in Slotmachines, which Violates the Loss Limit, and is a Violation of your Responsible Gambling Regulation. Stefan (16:45:30): Oh ok, then I understand what the issue is. I'm gonna send this further as this is gonna have to be escalated. Stefan (16:46:32): Then you will be receiving an email as it could be tomorrow that you receive an answer. Due to the escalation that is needed. Stefan (16:51:55): As I am not receiving an answer I'm gonna close the chat, and you will receive an update over email as soon as we have an update. Please helpme getting back my Winnings, since its not my Fault, its a Software Issue In the Meanwhile they closed my Account because of "Investigation" , so i went back to Live-Chat asking whats going on : Me (04:53:03): Why you have Closed my Account without notification? System (04:53:03): You’re with Guts, how can we help? Veli (04:53:58): Hello Rico! Lets solve this immediately! Veli (04:54:07): For security reasons, I need you to confirm your home address, phone number and date of birth. Veli (04:54:10): I am sorry to hear this. Me(04:54:49): verification Datas supplied Veli (04:57:05): Thank you. Sorry for taking this time. Me (04:58:47): Alright Veli (05:00:25): Your account is in a normal security control. We will let you know when your investigation has finished. I apologize for the inconvenience caused. Me (05:01:56): What timeframe can i expect ? since its 2 weeks ago Veli (05:04:35): It is a technical difficulty that is being fixed. I am sorry, but there is no time frame at this moment. We will let you know once it is checked. Veli (05:06:59): Remember, we are here around the clock for your assistance! Is there anything else I can help you with? If not, Thank you for coming to 'Live Chat'. Feel free to rate me and leave a comment as you close the chat. That is highly appreciated! Thank you! Veli (05:11:06): Bye! Since the chat hasn't been active for a while, I will close it down and help other players. Do not hesitate to contact us again. Thank you. Today i Received the Following E-Mail Concerning the Complaint: Hi , I hope all is well. I'm contacting you regarding your your query from September 15th regarding your casino net loss limit. Please be advised that your casino net loss limit only applies to games played in the casino section of the website and you were therefore able to play in the poker client, if you wish to have a net loss limit on poker then that is something you need to apply in the poker client. Can you please confirm how you feel in regards to your gaming, do you feel in full control? I'm asking as you decided to play for your funds even though you believed it exceeded your limit. We offer a self-exclusion option on site for players who feel they're gambling has become a problem, a self-exclusion blocks you from Guts and our sister sites for a specified duration, is this something you would like to use? Best regards Casper Player Safety Team Leader Guts Customer Support Which i Responded : Hi Casper, I cannot believe to get such a Redickeless Answer after such a long "investigation" Time, since its YOUR FAULT , that let me Exceed a Limit , which was Setted Correctly, but your Implementation in Website does not Work as it should. 1.Please be advised that your casino net loss limit only applies to games played in the casino section of the website and you were therefore able to play in the poker client Dont Tell me, the Slots which i could acess trough the Poker-Client aren`t the Same/Different then the Microgaming Slots i couldn`t Acess trought the Casino-Section, if you review the Log-Files we knew, THEY ARE IDENTICALLY , only the Way to Acess them, was possible to me, because of the Software-Fault it has inside, and i would Accept without any Reason, if i`ve losed my Winning by Playing Poker over the Poker-Client,but its not! Can you please confirm how you feel in regards to your gaming, do you feel in full control? I feel Scamed, Regarding that your Software-Bug did Cost my Winnings, which should NEVER EVER Happen, According to the Responsible Gambling Part, youre offering Limiting-Tools which are definately not work corectly. Because i knew, there`s maybe a little Moment of my Personal Issue, to Reverse Withdrawal and Gamble more, my Methodology was always the same, and works Great for me, its easy and simple: Deposit -> WinCertainAmount -> PutTheAmountidLiketoWithdrawToWithdraw -> with the Restamount i leave on the Balance -> Seting the Loss Limit for the Timeframe i expect for the Withdrawal Suceeds -> Thats the Effectivest way, and works Fine for me! I dont need any Self-Exclusion or whatever, in my Opinion its your Responsibility, that your Limitation/ResponsibleGambling Tools Provided are WORKING, which in my Case, FAILED. And Because its your Responsibility as Provider with License, to Ensure the SaferGambling Regulations and be fully Responsible, when those Arent working. (EG: Ive made the Decision to Safe my Winnings, with the Loss Limit Function and it seemed to Work, (and to Exclude the Poker Webclient from the Casino Section and the Limit-Function is wheter stated anywhere in your Terms & Conditions, nor make you Irespondible, for what happend!) I would sugest the Same Procedure as it would be Fair, and Correct, to Reverse any Bettings taken after the Point the Loss Limit Failed to work, otherwise il have to Escalate the Whole Complaint, trough UKGC & MGA / AskGamblers / ADR which i just haven`t done yet, believing Guts.com is a Serious and Responsible Provider, which Acts Regulation Conform, and i still think (hope) we are find a Solution, which Satisify both Parities. Thanks in Advance
staus Gelöst
€1250
Guts Casino - Not completing my verification
I had been spending and wining on Guts when I was asked for a verification process to be carried out. I have already done this and was done when I opened the account a year or 2 ago. I've always been able to make withdrawals with no problems. I was asked to provide a number of proof photos for the cards I was using, this is fine and I did this. However they asked me to provide a photo of a credit card that expired a year ago and no longer exists. they told me to go to a bank and ask for a proof of ownership. ( I work in a bank and in New Zealand, this does not exist) So i went to my bank at a great cost of time and travel and they were only able to provide an old satement and stamp it. this is now 3 days after the first request. I submitted this statement and contcted GUTs to say its with them. they said to wait 24 hours. So I did, contacted them 24 hours later and the rep said that they need the document. (by now i'd been told so much rubbish from so many reps) I asked for a manager and spoke to someone who was able to confirm they have all the documents, and all are correct. Great ! she said it will be verified and unlocked very soon, or within 24 hours. Its been 6 days since that conversation and they are not verifying my account. I want to withdraw about $1000 and this is just so difficult. I have just been in touch with them and they just wont or cant tell me anything. They just say the team are needing to do extra checks. Would 6 days not be enough. Anyway, please can you help me as I just want to withdraw the cash and use the account again. I have full transcripts of the comical chats Ive had with the reps Thank you
staus Abgelehnt
$1000

Beschwerde-Statistik

Gelöst 34
Durchschn. Betrag $ 2,375
Durchschn. Dauer 9 Tage
Durchschn. Antwortzeit 2 Tage

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Spielerbewertung
6.6/10 126 Bewertungen

Top-Bewertungen unserer Spieler

Nice casino with many games, easy to deposit and make withdrawal. Nice bonus with free spins that I surely used up. Will play at this casino again.

Support chat was temporarily closed, but managed to find what I was looking for.

One of my favorite casinos. I play here because of their mobile website – in my opinion, one of the best casinos designed for Android. It’s easy to play and navigate. Great range of the game providers including Yggdrasil and Play’n Go.

Fees that are charged for deposits and withdrawals, the only thing that spoils the impression.

Inaktiver Benutzer
5/10

The site is easy to access and there is a good selection of games.

I don't like getting charged for withdrawal and deposits. You can't use PayPal. I had problems for over a week where I couldn't withdraw my winnings because of verification problems sending them alot of e-mails. Then I ended up losing nearly all my winnings and I ended up losing on other sites too as I was chasing.

They have a huge selection of slots including my favourites playngo, netent, quickspin & microgaming. The min deposit is only $10 which is great for low roller players like myself. A minimum deposit of $20 is needed to claim any deposit bonus, normally if I have deposited a total of $50 without having claimed any bonus, I go to live help and am given $5 bonus. However, due to the ongoing campaigns that they have been running lately, support team will not be able to hand out any additional goodwill bonuses until the promotion has ended. U are always guaranteed to get some free spins when a major netent slot game is released. All free spins are wager free which is awesome.

Guts casino have the best support team. Live chat is open 24hrs and the support team are always very friendly and helpful and have always been able to resolve all my queries & issues on the spot for me without having to direct me to email support.

Guts casino have 2 great ongoing promotions that run every mon and thurs. On monday they offer u a double deal where u can get a 40% deposit bonus as well as 15 free spins on the game of the week. If u Deposit and play on Thursday, you will get free spins on Friday, Saturday and Sunday.... 10 free spins on Deposits of $20-$49 , 20 free spins on deposits of $50 or more.

I finally made a withdraw at guts and my claim was processed and completed within 3 working days which is pretty fast.

I can't play at guts anymore!! :( Up until 7 days ago I was still able to play at guts casino. My account has now been merged to house of jack casino which so far I'm not liking at all.

Nowadays guts casino don't give out as much no deposit free spins as they use. They don't have a loyalty program for all players. Guts casino recently started the guts squad loyalty program which is by invitation only so I can count myself out coz I'm only a low roller.

Inaktiver Benutzer
9/10

Great games from heaps of different providers. Quick payment processing and friendly staff with 24/7 support. I like their current free spin bonuses and the fact they are wager-free.

Closed an account at another casino owned by same group and had my account locked. To be fair they have handled this fairly to me and refunded my deposit I made moments before account was locked, would otherwise have loved to continued playing.

I have not have any problems so I'm horrified to see amount of complaint's. Good and trusted withdrawals, they have had promotions going on constantly and that has been great. I have loved this casino. Everything work's great.

A good selection of slots, really like WMS and Novomatics (greentube).

Overall an Ok site and Casino.

Should appreciate more reload bonus offers. Maybe some more Novomatics?

Inaktiver Benutzer
10/10

I like how the site is set out on android. Very easy to search and find the right slot that I want to play.I have spoken to customer service and they are very polite and quick and efficient. There is a great range of slots to choose from. I played on slot of sites in the past and this one of the best.

The only thing is that I like to pay with paypal but it doesn't matter that much to me.

Inaktiver Benutzer
1/10

Fees are charged for deposit and withdrawal. So, £1000 deposit and any amount withdrawn will cost you fees of £27.50. That's a lot. The bonus extras do not make up for this. So, guys, use casinos which don't charge fees. There are plenty out there.

Cant believe this reviews over here. Just won 1400 euro for first time playing there and now the next morning it is in my bank account.

If the connection was good on mobile they get a 10.

The connection on mobile Phone is not verry good. They need to work on that because that can be annoying.

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