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CrazePlay Casino

Unsere Bewertung CasinoRank
8.8/10
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Spielerbewertung 36 Bewertungen
Beschwerdebeantwortung 24 Beschwerden
1 Tag durchschn. 24 Beschwerden

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Meinung der Redaktion

CrazePlay Casino verfügt über eine übersichtliche, klar strukturierte Seite. Der Live Chat ist rund um die Uhr verfügbar und unterstützt die deutsche Sprache. Die Sprachauswahl erfolgt über ein Dropdown-Menü auf der linken Seite. Die Registrierung erfolgt in einem Schritt und dauert weniger als 1 Minute.

Was uns gefällt
  • Live Chat Kundenservice rund um die Uhr verfügbar
  • Umfangreicher Bereich für verantwortungsbewusstes Spielen
Was uns nicht gefällt
  • Begrenzte Spielauswahl
Offenlegung von Partnern

Unser Inhalt enthält Affiliate-Links und wir können eine Provision für Betreiberregistrierungen und Einzahlungen erhalten, die über diese Links getätigt werden. Wir empfehlen nur lizenzierte Betreiber und würden keine Marke unterstützen, die nicht von unseren Experten überprüft wurde. Zuerst die Wahrheit erfahren. Dann spielen.


CrazePlay Casino Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://www.crazeplay.com/de/
Gründungsjahr
2019
Lizenzen
Kahnawake Gaming Commission
Unternehmen
Partnerprogramm
Sprachen
Deutsch, Englisch, Finnisch, Norwegisch, Französisch, Spanisch
Typ
Instant Play, Mobile, Krypto Casino, Live Casino

Allgemeine Informationen über das CrazePlay Casino

CrazePlay Casino wird von Starscream Limited betrieben und ist seit 2019 aktiv. Die Plattform verfügt über eine Lizenz der Kahnawake Gaming Commission. Sie ist in 6 Sprachen verfügbar, darunter auch Deutsch. 

Zudem wird ein interessantes VIP-Programm angeboten. Sie erhalten exklusive Vorteile wie einen persönlichen Manager, individuelle Belohnungen, spezielle Boni und schnellere Auszahlungen. Sie nehmen automatisch nach Ihrer ersten Einzahlung teil und sammeln mit jedem Einsatz Treuepunkte, um in 6 Stufen aufzusteigen. 

Weitere Informationen finden Sie in unserem Casino Expertenbericht.

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CrazePlay Casino Boni

Werfen Sie einen Blick auf unsere Auswahl der besten CrazePlay Casino Boni und Wählen Sie einen, der Ihren Bedürfnissen am besten entspricht.

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Match-Bonus
100 % bis zu 500 €, 2. Einzahlung
Umsatzanforderung 40x(d+b)
Bonus Prozentsatz 100%
Mindesteinzahlung €20
Match-Bonus
100 % bis zu 1.000 € + 50 Freispiele bei Book of Dead, 3. Einzahlung
Umsatzanforderung 40x(d+b)
Bonus Prozentsatz 100%
Mindesteinzahlung €20

Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für CrazePlay Casino hinterlassen haben.

Alle Beschwerden anzeigen
CrazePlay Casino - Account nicht aktualisiert, zuerst Level 8, dann doch Level 2

Hallo zusammen mir ist vor Monaten schon aufgefallen das mein Level nicht mehr steigt keinerlei Erfahrungspunkte kommen dazu einige mal habe ich den Support kontaktiert jedes mal wurde mir versichert sie würden daran arbeiten aber sie würden in ihrem System mein wirkliches Level und Fortschritt sehen nun bin ich vip Spieler und habe erneute vipAngebote per Email erhalten da ist mir erstmal alles bewusst geworden.

Dadurch das mein Level im Account nicht mehr gestiegen ist wurde mein cashback Prozentsatz auch nicht erhöht heißt ich habe durchgehend weniger zurück erstattet bekommen als eigentlich sollte heute habe ich dann ein erneutes mal den Support kontaktiert weil ich auch zusätzlich noch gesehen habe das man für jeden Level Aufstieg ein Geschenk bekommt was ich natürlich nicht erhalten habe und auch keine Treuecoins womit man im Shop etwas kaufen kann....

Der Support am Vormittag bestätigte mir ich bin vip Spieler Level 8 sie würden das im System sehen habe das VIPAbzeichen alles nur mein Account stehen geblieben bei Anfang Level 2. Am abend sagte der Support mir ich wäre kein VIP und mein Account sei richtig obwohl ich seit Monaten versuche da was zu erreichen mehrere tausend Euro umgesetzt eingezahlt usw. Also habe Verluste gemacht dadurch das mein cashback Prozentsatz nicht aktualisiert wurde. Habe keinerlei Stufen Aufstiegs Geschenke erhalten, noch Treuecoins erhalten.

Man kann so einiges in den Bildern sehen und verstehen.

staus Gelöst
CrazePlay - Crazeplay bonus nicht gutgeschrieben
habe eine email erhalten von crazeplay das ich freispiele für danceparty erhalten habe woraufhin ich mich auch kurze zeit später eingeloggt habe. in den nachrichten wurde mir der bonus angezeigt und der button jetzt spielen als ich drauf klickte wurde ich zur deposit seite weitergeleitet. Ich schreibe den support an der mir sagt leer die cache probier ein andern browser und wenn das nicht geht sollte der bonus spätestens in 2 stunden gutgeschrieben sein.soweit so gut 2 stunden später immernoch nichts also schreibe ich nochmal den support an der mir dann sagt der bonus wäre abgelaufen obwohl ich ihn ja erst kurz vorher erhalten hatte nachdem ich ihm sagte was der andere support mitarbeiter schrieb meinte er technische probleme. nach einer weile wo er gar nichts mehr schrieb meinte er dann der casino manager würde sich vielleicht für einen bonus entscheiden also fragte ich wie das gemeint ist mir wurde eine email geschickt das ich diese freispiele bekommen würde und aufeinma hieß es das es nicht sicher wär ob ich ihn überhaupt noch bekomme. auf meine anfrage dem manager eine persöhnliche email zukommen zu lassen meinte er das wäre nicht möglich und beendete den chat. ich schrieb dann eine email an das casino mit screenshot der mail wohlgemerkt nachdem ich sie erhalten hatte max 2 stunden später hatte ich mich eingeloggt unmöglich das der bonus in der zeit abgelaufen wäre wie der mitarbeiter erst meinte. zudem meinte der erste mitarbeiter ja auch das der bonus in spätestens 2 stunden sichtbar wäre.jedenfalls eine antwort hab ich auf meine email auch nicht bekommen ich möchte die freispiele die mir zugesichert wurden erhalten ich hoffe ihr könnt mir helfen. zudem muss ich sagen der 2. mitarbeiter war überalle maßen unhöflich.
staus Gelöst
CrazePlay Casino - Very Slow Withdrawal Process
Dear AskGamblers,

I am reaching out to seek assistance and advice regarding an ongoing situation with CrazePlay Casino. On September 24, 2023, I won €4000 and requested a withdrawal, divided into two transactions - one for €1500 and another for €2500, on the same day. It is important to note that I did not avail of any bonuses from the casino. The casino informed me that I needed to undergo a KYC verification process, which I promptly completed in full. Despite the verification process having been completed for over a week now, my withdrawal is still marked as "pending" and I have received no clarity from the casino on when my withdrawal will be processed.

Throughout my interactions with the casino's customer support, I have been given inconsistent information regarding the verification of my account. My chat logs clearly show that at first, I was told that my account had been verified and my withdrawal was awaiting a review process. However, later on, I was informed that my account was not verified yet. These inconsistent responses have caused further confusion and delay in processing my withdrawal request.

I have documented all interactions and have saved all email communications and chat logs between myself and the casino. I have been informed multiple times that my case has been forwarded to the relevant department for review, yet no further information or updates have been provided despite repeated inquiries from my end.

The casino's terms and conditions stipulate that withdrawals should be approved or denied within 2 days. It has now been significantly longer than that with no resolution or explanation from the casino. I feel I have been patient and cooperative throughout the entire process, and have provided all necessary information and documentation as requested by the casino.

I am now seeking help and advice through AskGamblers in hopes of resolving this situation in a fair and transparent manner. I am more than willing to provide any documentation and evidence that may be required to support my case.

Thank you for your time and consideration. I look forward to hearing from you soon.

Warm regards,
Albin
staus Gelöst
€4000
CrazePlay Casino - Holding my withdrawals and slowing the KYC for months

So 1 year ago I won 7000 euros on crazeplay. Then the bad dream started. They wanted all kinds of different documents, so I sent them right away, after that I didn’t get 1 single reply in over 3-4 months, and I started to give up. I sent all the documents asked, then they wanted more documents, I am a VIP manager, but my vip manager does not even exist after my winnings, so it’s not possible to send e-mails here. But I fought and I fixed every single document they wanted, and last week it got approved. So now my account is fully verified. I withdrew 3500 euros in 2 separate withdraws 2500 and 1000.

I asked after 1 day how it was going, and the reply was 48 hours. I asked after 40 hours, and the answer was 48 hours. When 48 hours passed, they said that there is no timeline and I will be notified when it’s been approved. In a few hours, it’s 96 hours of waiting. And they say that I just have to wait and be patient. How is this even possible? Every single thing is verified, I’d, address, bank accounts, KYC, source of wealth. What should I do now? Since they try to come up with every single possible excuse that is. I just want my withdrawals. And they were won with straight raw cash. No bonuses no rewards no free spins, just a deposit and winnings.

It is a mystery to me that crazeplay is even allowed to continue to have a license since I’m not the first one they are doing this to. They just try to slow the withdrawals every single time, I’m tired, angry and feeling scammed.

staus Gelöst
€3500

Beschwerde-Statistik

Gelöst 20
Durchschn. Betrag $ 12,625
Durchschn. Dauer 5 Tage
Durchschn. Antwortzeit 1 Tag

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5.9/10 36 Bewertungen

Top-Bewertungen unserer Spieler

I have found this casino a few days ago and have been playing at it since then. I have deposited 100€ and took a bonus of 150%. With this bonus I have won 1,750€ and I have to say that the experience was the best ever in this casino.
One day after requesting cashout, my account has been verified and the day after the money was in my account. The support chat staff was the best and very friendly.
100% recommended to everyone!

There is nothing I have really not liked about this casino, maybe missing iDeal payment method but other methods work very good too, I had no problem at all during my deposit.

The game selection is awesome. All the best providers. I deposited through debit credit for awhile, but it actually stopped working. Not sure why. Email deposit worked though, however there were a couple of times when it took over 8 hours for my deposit to be credited to my account. Not sure if that's on the casinos end or a 3rd party. It does work though.
Layout of the casino is well done, lots of free spins, deposit bonuses and the cashback is great.

The site completely crashed a few times. Couldn't log in and the site looked like gibberish. After the first crash, I wasn't able to activate my free spins anymore. I contacted support on a few different occasions but the chat would crash just as they were going to give me information. One of the agents activated my spins for me. I tried to activate some other ones a couple of days later through and the agent said they were activated, but they really weren't. He said refresh my browser or try a different browser. I switched to my laptop and nothing. The entire site ended up crashing that night again.
A day later I finally got a little more info to the issue. The agent told me I was excluded from bonuses. I asked why and the chat crashed. The final attempt to get my account sorted, the agent literally told me to come back in 3 hours. I went back and started the chat, it was a different agent and this agent said I am excluded from bonuses and that management has approved this and it is irreversible. No explanation, just that I'm cut off.
Oh and my cashback was missing too, it did end up reappearing, but I think they're having issues with their site. I contacted support one last time asking to close my account and the chat crashed immediately after. I wasn't even sure if they got the message. Next day I got an email saying my account was closed and that I'd never be able to reopen an account.
I really did like this casino but I don't know what happened. The crashing of the site turned me. Made it seem unsafe. Then the lack of communication is was shut it down for me.

Hello HALFANASIAN, Thank you for your nice comments. I am glad you liked the site. As for the site problems, we do not recall having issues on the site, perhaps you might had some internet problems? I have seen some chats where you have claimed and confirmed that you had internet problems on your end. As for the bonuses, I can see that you have claimed and played multiple bonuses so I don't see any issues in there either and also multiple cashbacks which you have played successfully. I have also seen a chat where you specifically asked our Support agent requesting that you want a bonus free account meaning that you do not wish to have any bonuses and we complied, so I don't know exactly how you don't know the reason why you were excluded from bonuses. Having said the above, I am sorry that you ended up closing your account whilst wishing I could help you more with your issues. Regards, Richard

user avatar

Amazing selection of games from basically all the best providers. Withdrawal was fast in 1 working day. I won with their first deposit bonus with €100 and won €2200. Verification was fast too and their support agents on chat are the best! Thank you Larry!! :)
Nothing bad in this casino so far, my favorite.
Totally recommended.

Instant deposit with trustly.
Many bit providers such as pragmatic play, netent and quickspin.
Live games, BlackJack and evolution games.
Nice bonuses and cashbacks.

High fees on both the deposit and withdrawal.
Long time to withdraw (2-5) working days.
Cant lock withdrawals, not even trought the support. (Need to freeze or ban your account)

Hello, Thank you for your review and hope you enjoy your winnings! :) Please note that we do not have any extra fees on deposits and withdrawals! So I am not sure what kind of fees you are referring too. As for the withdrawal time.. we try to process as soon as possible as soon as players send us the relevant documents required as we are renowned to process withdrawals very fast for our players! Hope to see you soon again on CrazePlay! :) Regards, Richard

user avatar

Just found out this casino a few days ago and I have to say that this is probably the best casino I have played for quite some time now. Game selection is huge! Constant bonuses, support is also very helpful. I actually won €500 out of a bonus last week and in 2 days I had the money in my account. I mean, what else can I ask for in an online casino!
Definitely won't be looking anywhere else.
100% recommended!

Game selection and deposit options are canadian friendly. I didn’t withdrawal because I had just made a few minimal deposits but they did offer interac if needed.

I stopped depositing here. As an experienced player I was actually fooled by their bonus terms. I can say without a doubt that the average player Would get nailed.

40 x deposit and bonus requirement, Max 4$ not 4€!!

Be careful with the bonus terms. Have a list of the games that are not allowed. There are plenty.

Actually. Don’t take a bonus. Better.

Support is not friendly. All They do is “terms and conditions”.

Closed account. Lost less than 100 but learned a lot about a casino when it comes to no trust.

Hello JOHNNYGOTTHEBONE, I would like to start by thanking you for your positive comments, however I would like to point out that the maximum bet allowed during bonus rollover is $4 which is the same for the rest of our available currencies €4, CA$4, NZ$4 and which is shown to the player in every step of the way including promotion emails if subscribed. I am sorry if you bet more than the allowed limit, but surely this does not have anything to do with trust as the terms where not hidden from you. Yourself being an experienced player it should have been natural to check about the max bet during bonus play and for the less experienced, we make sure to show them the rules from the very first entry to our casino. Wish you a great day! Regards, Richard

user avatar

Large selection of games, very nicely graphic customized casino page.
Lots of deposit bonuses.
24 hour and very friendly live chat.
Verify process was in 24 hours.

A little crazy bonus terms. Be sure to read the bonus terms before playing. Quite a few limited games. Today at 0:30 I asked for a selection, we will see how long the approval will take.
"Licious36"

Hello Licious, thank you for your nice comments and congratulations for your nice win! :) In fact, your winnings where payed out to you yesterday on 07.05.2020 17:42... that is the same day of your withdrawal request and even before we received this review. Enjoy your winnings and hope to see you soon again on CrazePlay!! :)

user avatar

Craze Play Casino is a nice looking casino site with, what seems to me as a pretty experienced casino player, like intentionally tricky and misleading bonus practices. Casino bonuses are offered at every turn, but when accepting the bonus, there is no indication that a usual honest player can easily inadvertently violate the rules and which then in retrospect leads to the confiscation of your funds. Even as a person who actually reads through the terms and conditions, you might be mislead by the presentation of the Craze Play Casino Terms and Conditions if you don't take time and read the rules very meticulously.

I played slots on Craze Play Casino several times during some period of time. I took the bonus several times and always played the same games. Just normal slot games at the casino with small bet. Not once was I noted that the games I played were not included in the bonus. Everything runs normally, nothing indicates that you are doing something that is off the terms. You are not being informed or hinted in any way - you can lose as many times as you like. But once you win something, wager it through and try to withdraw, they confiscate the funds and start pointing at the very ambiguously presented terms and conditions.

In my case, during my wagering of casino bonus funds I was actually in touch with the customer service and checked if everything is OK - if my wagering is progressing, they said yes. So not even when asked are they telling you that something is wrong. Only when you try to withdraw.

If a client (a normal person trying to follow the rules) is able only to lose and not to win when playing by his best will and understanding, there's something wrong with the system. After this experience at Craze Play, it definitely goes to the category of Untrustworthy casinos in my opinion.

Hello CASINOPLAYR, I feel sorry that you have breached our bonus terms and conditions rules. However, please note that links to terms and conditions are everywhere on the site and are easily accessible from everywhere, not to mention that are very well written in simplified English so that everyone can easily understand them. If your winnings were voided because you have played restricted games, our terms just state the names of the games that are restricted so I am not sure which part confused you since it's just a simple list with game names. However, please feel free to indicate the extract that confused you so we can modify it as soon as possible! It is up to the player's sole responsibility to read through the terms and conditions. I can assure you that we happily paid thousands of players who have won with our bonuses, most of them repeatedly. I fully understand your frustration about this but the rules are very clear and a player doesn't need to be experienced like you to understand that terms and conditions should be read, and this applies not only on casinos but also on everything else. Should you have read the terms and conditions and won legitimately we would probably not be discussing this. Our amazing guys from customer support are there 24/7 to answer player's questions and they have no means to check what games you are currently playing or how big your bonus bets are. Payments department will then check your playing activity as soon as you request a withdrawal. I can assure you that there is nothing wrong with the system and our bonus system is top class in the industry. Wish you the best of luck! Richard

user avatar

Great bonuses on each levels, top games with vast game collection, loyalty points which you can redeem in the Craze shop for free spins and other bonuses.
Site looks great with the color scheme used and very easy to use. The chat is available all the time and agents are very polite and friendly.
I made a deposit and claimed bonus and was able to win 350 €. I made a withdrawal request and KYC verification was ready in 24 hours after sending the documents. They also processed the withdrawal the day after... very fast!
Thank you, I will be playing here again. Recommended!

Never gotten my bonus when i deposited with a 100% bonus. They told me it was a system error. Then they tell you you shouldn't have played a few spins on a game. Dont trust this casino you deposit with a bonus and the system fails to give it to you.

Hello SCHWARZIE, I am sorry that you have encountered issues while claiming your bonus. However, you should be aware that if a bonus is not auto credited with your deposit for whatever reason, our 24/7 live chat support is there to manually add it for you but of course you are responsible NOT to start playing your deposit if you want your bonus to be credited. If you start playing with your deposit there is no way for our agents to credit the bonus on top of your already played deposit amount, it's only logical. Thanks, Richard

user avatar

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