CosmicSlot Casino

CosmicSlot Casino - No withdrawal agter 6 days

€1500

The reason for my contact today is because cosmicslot Casino is not paying my 500EUR withdrawal after 6 bussiness days, when I try to contact their support team through Live Chat, it's always the same answer that tells me to keep waiting without any updates, and when I contact their email I get no answers. On there site it says that withdrawal tooks 3 days but it isn't when I losing always and finally whanted to withdrawal they keep waiting me for it

I'm afraid I will not receive my money, so I contact you guys as my last option to help me in this case.

CosmicSlot Casino - Casino cancelled pending cash outs

Hi,

My account has been fully verified with this casino before, I had 3 pending cash outs of €500 all 24hrs apart as per the casinos terms and conditions. They have been pending since 5th/8th & 9th of Feb, 2025. I also have another 3k balance on my account that I won on 9th Feb and was waiting for the 24hr period to pass so I could request another cashout. The website says €1000 per transaction, but it will only allow €500 Withdrawal per transaction.

The casino have emailed me today requesting me to upload ID and address again, I have no problem doing this. But the site does not give me the option as my account has already been verified. I contacted support they told me to email KYC finance dept. I have emailed them and attached the requested documents. I now have €4,500 balance back on my account.

I feel this casino is trying to stall payments In the hope that I use the balance up.

Please help AskGamblers, this is extremely frustrating.

CosmicSlot Casino - Cosmicslot delay payment

Hello, I started to use Cosmic slot casino, made a deposit. All was good. But now I'm waiting for withdraw more than 5 days, from live chat support I didn't get any answer, they just repeated the same. " Your withdrawal will be soon as possible". They not allowed to ask for more than 500, so I asked for 1 withdrawal of 500e. They are trying to scam me or delaying on purpose, without any information on what's going on. It looks like scam site, but let's see, if ask gmablers can help with this case. I uploaded screenshot where u will see my pending transaction and hope u will help to solve this problem with cosmic slot and their bad behaviour. Thanks

CosmicSlots - Prize from a competition not rewarded

CosmicSlot Casino held a competition on their social media platform where they would award 150 euro and 150 free spins to 3 lucky winners.

I participated in the contest and I was among the 3 players that won the draw.

I received a private message on my account to submit my email address that’s linked to my casino account and I did. They said that the rewards would be credited to my account in max 48 hours. The draw took place on 30 May!

After 3 days I messaged them again on both their social media and on live support on their site but they didn’t even answer on social media and on their platform the support said the appropriate person was looking into it.

6 days have passed, and no response! So I decided to open a complaint here

Ungelöst

€50

CosmicSlot Casino - Delayed cashout

Cosmicslot casino don't process withdrawal from 15th January , account was verified 16th, They also don't respond to emails 4 days already. Live chat can't help, only ask to wait for replay from Financial department. Waiting week or more for verified account I think is too long. I already lost back €400 and €500 is pending from 15th January.

CosmicSlot Casino - Deposit amount did not appear in the casino account

Made a deposit of €20 in Ethereum on January 7, 2024, but haven't received it in my account so far. I've repeatedly spoken with live chat but haven't received assistance. They ask for the same documents and pictures each time. They say the finance department is handling it and it should be resolved soon, but there have been no results so far. They don't care.

CosmicSlot Casino - No 2nd deposit confirmation

€20

The situation is this: I played on this site Cosmicslot, everything was fine, and an unpleasant situation developed. I transferred 700 € and 100 € to the Cosmicslots game account on November 15, 700 € was displayed only on the 16th, and 100 € still did not appear.

I wrote to their support service, to which I was told that the information had been transferred to the financial department and wait for an answer, there was actually no answer.

Then I started writing to the financial department myself, to which they did not answer me. Then they told me that supposedly my transaction was not sent to them I received it, but my money went to them, because I called my bank, the bank said that the money was in their account. I sent them all the screenshots from the bank, to which they still do not answer me

CosmicSlot Casino - Delayed and declined payment

€100

I have repeatedly tried to withdraw my winnings and they keep declining. I am verified as I sent all documents they needed. I have only received 2 withdrawals on the 23rd of June, and the 29th of June both for $ 650 CAD. There is $4000 left. Attached are screenshots of canceled withdrawals. I received an email stating my next withdrawal would be on the 3rd of July, in good faith I waited 6 extra days. I have emailed the financial department twice with no reply, customer support telling me to email the financial department, and also their live chat service which told me they could not help. So here is my complaint. Quite obvious purposeful delay.

CosmicSlot Casino - Delayed Skrill verification and payments

$4000

Dear Ask Gamblers team,

Since I got the wager done and got myself a nice win about a month ago, the kyc/verification process is very delayed/frustrating.
The deposit was done with ( skrill prepaid/virtual card - keep that in mind ). So the only way to withdraw is through bank/IBAN.
Once I got my papers/id/bank notes/card screenshots I sent them to the kyc department and got and email back asking for a card screenshot with my name on it ( Skrill currently does not issue a name on the virtual Card ) - So I sent a video recording with my Skrill account showing name on the Skrill account and then the card under my account, but with no luck unfortunately.

At that time we were past 20 days from the initial KYC contact and got really frustrated with the process and got in touch with a live chat agent within the casino, suggesting to deposit a small amount with Skrill balance and withdraw then with Skrill email/balance in order to accelerate the kyc/withdraw process. So I did deposit a small amount with Skrill ( without playing ofc ) and then immediately issued a withdraw with Skrill. Then I asked for the live agent to reissue the kyc department to initiate the kyc for Skrill but with no luck yet.

I already sent the passport/true skriller/ selfie with casino documents on the [email protected] 5 days ago with no response yet.

So here I am submitting a complaint in order to find a resolution to the problem I'm experiencing.

Thank you.

€1200

Beschwerde-Statistik

Gelöst 11

Durchschn. Betrag $ 745

Durchschn. Dauer 4 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

9.2/10 ● 694 Bewertungen

Top-Bewertungen unserer Spieler

Lukasdad

9/10

One of my absolute favorite casinos to play on, and owned by Altacore N.V. (stelario, dozenspins), so you know its legit!
Beautifully designed and works excellent on mobile, which is my preferred platform to play on.
Huge selection of slots, even some of my favorites from Gamomat even though its not listed as one of their providers, so that was a huge plus for me!
Their live chat customer support is amazing as with all of Altacores casinos, always willing to help out 24/7 so that's obviously a big plus to!
All in all a great casino, highly recommended!

Not much to dislike with this casino, missing a couple games from Gamomat like books and temples, but fingers crossed they will be added in the future :)

ConciX

8/10

The customer service is available around the clock and is always very friendly.
So far every question could be answered by the team. I also like the design very much and the many games from different providers.
So is there for something and it doesn't get boring.

The only thing that bothers me is that no Gamomat games are offered, as these are my absolute favorite. I would be happy if these are also offered in the future.

goodboicharlie

9/10

I like this casino for it's great selections of games! It has great customer service and unlike some other casinos, the agents are always available to help you out in a friendly yet efficient way. It has easy withdrawal methods and convenient payment methods. I love the offers and bonuses and plan on visiting CosmicSlot for many years to come!

I really like the shop where you can exchange game coins for game plays. I wish the gameplays weren't quite so expensive, it takes a while for me to build up the coins.The only other thing I could want is maybe more bonuses? Lol!

xd918961

7/10

Meiner Meinung nach ist es ein sehr übersichtliches Casino.
Hinzu kommt das der Support sehr nett und höflich ist und einem so gut wie immer schnell hilft.
Ausserdem sind die Ladevorgang auf der Seite sehr fix.

Was mir eher weniger gefällt ist das die Seite ein eher dunkles interface hat, aber davon kann man sicher auch ein Auge zudrücken, denn ansonsten ist es ein super casino!

Pocahontas24

6/10

Good selection of games, clear and captivating layout. One of the best Casinos with a nice design and a pleasant website. The search options make it easier to find games, You can any provider or set topics to list similar games.

The minimum deposit amount should be less than € 20. I found all my favorite slots. Some features like achievements are not ready yet and occasionally, the site takes quite a while to load.

Kapyilli

10/10

Cosmic slot is a very nice online casino. There are many and very good providers. The support is fast and helpful. I like the promotions and style. :)

I can't say something what is bad. I wish cosmic slot all good things and good luck for the awards. Stay fair and smart. Play not with money you don't have. 👍

qqstyle

10/10

Nice design, different methods of depositing and withdrawing money. An attractive bonus for newbies. I recommend trying it out!
Reduce the minimum deposit and add more slots.
Well, the withdrawal of money so that it is fast enough.

Jarodcard

7/10

Good casino, I liked everything, great bonuses! I play here often, everything is fine. the support is always in touch I'm amazed with the website and how amazing it is when I log in.

I don't like how there is barely ever any bonuses. It's ridiculous because they are currently so many casinos that give out free spins weekly and monthly and on birthdays.
I dislike that there is not a lot of choices when it comes to the games.

Dragon21

10/10

Cosmic slot has a good bonus for first deposits, great variaty of games, interesting tourneys, and some other things. They pay fast and the support always in chat 24/7.

I can't say there is anything at Cosmicslot that disturbes me much. Well, I feel it could be some more providers here and maybe some no deposits promo sometimes

VLAD18RUS