CosmicSlot Casino

CosmicSlot Casino - No withdrawal agter 6 days

€1500

The reason for my contact today is because cosmicslot Casino is not paying my 500EUR withdrawal after 6 bussiness days, when I try to contact their support team through Live Chat, it's always the same answer that tells me to keep waiting without any updates, and when I contact their email I get no answers. On there site it says that withdrawal tooks 3 days but it isn't when I losing always and finally whanted to withdrawal they keep waiting me for it

I'm afraid I will not receive my money, so I contact you guys as my last option to help me in this case.

CosmicSlot Casino - Casino cancelled pending cash outs

Hi,

My account has been fully verified with this casino before, I had 3 pending cash outs of €500 all 24hrs apart as per the casinos terms and conditions. They have been pending since 5th/8th & 9th of Feb, 2025. I also have another 3k balance on my account that I won on 9th Feb and was waiting for the 24hr period to pass so I could request another cashout. The website says €1000 per transaction, but it will only allow €500 Withdrawal per transaction.

The casino have emailed me today requesting me to upload ID and address again, I have no problem doing this. But the site does not give me the option as my account has already been verified. I contacted support they told me to email KYC finance dept. I have emailed them and attached the requested documents. I now have €4,500 balance back on my account.

I feel this casino is trying to stall payments In the hope that I use the balance up.

Please help AskGamblers, this is extremely frustrating.

CosmicSlot Casino - Cosmicslot delay payment

Hello, I started to use Cosmic slot casino, made a deposit. All was good. But now I'm waiting for withdraw more than 5 days, from live chat support I didn't get any answer, they just repeated the same. " Your withdrawal will be soon as possible". They not allowed to ask for more than 500, so I asked for 1 withdrawal of 500e. They are trying to scam me or delaying on purpose, without any information on what's going on. It looks like scam site, but let's see, if ask gmablers can help with this case. I uploaded screenshot where u will see my pending transaction and hope u will help to solve this problem with cosmic slot and their bad behaviour. Thanks

CosmicSlots - Prize from a competition not rewarded

CosmicSlot Casino held a competition on their social media platform where they would award 150 euro and 150 free spins to 3 lucky winners.

I participated in the contest and I was among the 3 players that won the draw.

I received a private message on my account to submit my email address that’s linked to my casino account and I did. They said that the rewards would be credited to my account in max 48 hours. The draw took place on 30 May!

After 3 days I messaged them again on both their social media and on live support on their site but they didn’t even answer on social media and on their platform the support said the appropriate person was looking into it.

6 days have passed, and no response! So I decided to open a complaint here

Ungelöst

€50

CosmicSlot Casino - Delayed cashout

Cosmicslot casino don't process withdrawal from 15th January , account was verified 16th, They also don't respond to emails 4 days already. Live chat can't help, only ask to wait for replay from Financial department. Waiting week or more for verified account I think is too long. I already lost back €400 and €500 is pending from 15th January.

CosmicSlot Casino - Deposit amount did not appear in the casino account

Made a deposit of €20 in Ethereum on January 7, 2024, but haven't received it in my account so far. I've repeatedly spoken with live chat but haven't received assistance. They ask for the same documents and pictures each time. They say the finance department is handling it and it should be resolved soon, but there have been no results so far. They don't care.

CosmicSlot Casino - No 2nd deposit confirmation

€20

The situation is this: I played on this site Cosmicslot, everything was fine, and an unpleasant situation developed. I transferred 700 € and 100 € to the Cosmicslots game account on November 15, 700 € was displayed only on the 16th, and 100 € still did not appear.

I wrote to their support service, to which I was told that the information had been transferred to the financial department and wait for an answer, there was actually no answer.

Then I started writing to the financial department myself, to which they did not answer me. Then they told me that supposedly my transaction was not sent to them I received it, but my money went to them, because I called my bank, the bank said that the money was in their account. I sent them all the screenshots from the bank, to which they still do not answer me

CosmicSlot Casino - Delayed and declined payment

€100

I have repeatedly tried to withdraw my winnings and they keep declining. I am verified as I sent all documents they needed. I have only received 2 withdrawals on the 23rd of June, and the 29th of June both for $ 650 CAD. There is $4000 left. Attached are screenshots of canceled withdrawals. I received an email stating my next withdrawal would be on the 3rd of July, in good faith I waited 6 extra days. I have emailed the financial department twice with no reply, customer support telling me to email the financial department, and also their live chat service which told me they could not help. So here is my complaint. Quite obvious purposeful delay.

CosmicSlot Casino - Delayed Skrill verification and payments

$4000

Dear Ask Gamblers team,

Since I got the wager done and got myself a nice win about a month ago, the kyc/verification process is very delayed/frustrating.
The deposit was done with ( skrill prepaid/virtual card - keep that in mind ). So the only way to withdraw is through bank/IBAN.
Once I got my papers/id/bank notes/card screenshots I sent them to the kyc department and got and email back asking for a card screenshot with my name on it ( Skrill currently does not issue a name on the virtual Card ) - So I sent a video recording with my Skrill account showing name on the Skrill account and then the card under my account, but with no luck unfortunately.

At that time we were past 20 days from the initial KYC contact and got really frustrated with the process and got in touch with a live chat agent within the casino, suggesting to deposit a small amount with Skrill balance and withdraw then with Skrill email/balance in order to accelerate the kyc/withdraw process. So I did deposit a small amount with Skrill ( without playing ofc ) and then immediately issued a withdraw with Skrill. Then I asked for the live agent to reissue the kyc department to initiate the kyc for Skrill but with no luck yet.

I already sent the passport/true skriller/ selfie with casino documents on the [email protected] 5 days ago with no response yet.

So here I am submitting a complaint in order to find a resolution to the problem I'm experiencing.

Thank you.

€1200

Beschwerde-Statistik

Gelöst 11

Durchschn. Betrag $ 745

Durchschn. Dauer 4 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

9.2/10 ● 694 Bewertungen

Top-Bewertungen unserer Spieler

CillaW75

6/10

I like the no deposit bonus. I didn't win slot but the 10 Freespins at £/$/€2 per spin had me on the edge of my seat. And confirming phone and email activates Freespins. Also no countdown to expiry was great to find.

I dislike nothing at this point in time. Great casino.

mickado1990

10/10

Anfangs klar, etwas unübersichtlich. Aber aber man findet alles superschnell. Der Aufbau der Seite, gefällt mir mit den Planeten. Ist mal was anderes. Die Boni sind großzügig und generell die. Die Spielauswahl, ist auch mega.

Naja ich kann jetzt auch nicht jedes mal einzahlen, des ist klar. Also was mir nicht gefällt, sind nur ab und an die Überschriften von den E-mails. Die sind manchmal etwas unübersichtlich. Aber ansonsten ist die Seite mega.

Addi69

7/10

Cosmic casino have an serious and good homepage with a lot of slots and other games. I will deposit here the first time because it seems to be a great casino.

The deposit methods are not so good. There aren’t a few methods with that I deposit.
The promos must be more and I think that the withdrawal payments are so many.

mickado1990

10/10

It is easy to navigate, not a bad range of bonuses selection, so they have no problems with this one. I also liked the customer support, really thoughtful.

Nothing, I loved everything about this casino. Win/lose doesn't matter. I have nice time with frank casino. I hope it continue long years more. Certified and trusted.
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Hotty90

10/10

Excellent casino, many different providers to choose from, good bonus policy, beautiful design, customer support responds quickly and on all questions.

Zweeetn

10/10

Good games with great bonus and offers. Good welcome offer and quick deposits.
I like the quickly customer support and the good design on the casino page

The minimum deposit amount should be less than € 20 too.
There should also be more free spins offers or that free spins are donated even weekly to users.
I also don’t really understand how coins are accumulated that are used in the store. :-)

5starz

7/10

Love the funky vibe with a brightly colored lobby, it gives a "I'm gonna WIN today" attitude. A wide range of providers, that includes absolutely all of the ones that I enjoy playing slots with. I especially like the feature of earning coins which can be traded for spins or money that can be used as you choose.

Pretty much the only thing I can fault with this casino is the asking amount for minimum deposit. I I would play it a lot more often with this casino if I was able to make smaller deposits, even if it wasn't with an added bonus

Uraforever

10/10

Their Casino has nice and simple layout. And furthermore, they have a very decent reward system. You can use their Loyalty Points to trade freespins, or even cash.
Multi-Languages live Chat supports which does not offered by most online Casino.

Limited cyber currencies wallet opinions for deposit. Does not have phone call services. Not many promotions offered for reload bonus. Does not have all the newest game that a lot other casinos offered.

kolshik

10/10

Good casino, I liked everything, great bonuses! I play here often, I withdraw money, everything is fine. The output is fast and the support is always in touch.

Veronika777