Casino Joy

Niceish selection of games.

Not much else really.

Withdrawals take forever. They also want notarised documents which is absurd and expect you to pay for this! They then take over a week to process withdrawals. Poor all round. Genesis group is dodgy.

There's a decent selection of games which load smoothly and quickly. The site is easy to navigate. Great welcome bonus offer which only requires playthrough of just the bonus; not like some other sites that require playthrough of deposit + bonus. Support was helpful after I emailed them (24/7 chat support not presently available) about a glitch I encountered with a game and they confirmed it with the provider and credited me quickly with losses associated to the glitch. Site also has good selection of deposit methods for Canadians and allows for gameplay with Canadian dollars.

Live chat support is not available 24/7.
It would be nice to see a few more games and providers added to the selection.

I was first put off a little by the 1 star rated reviews, suggesting that the casino has very poor customer service and withdrawal problems. From my own personal experience, I found CasinoJoy to meet my needs as a customer. Signing up and verification process was straight forward. I deposited £20 and took their welcome offer which I managed to complete through the wagering requirements and withdrew for £700. Withdrawal took 2-3 days which isn't a problem for myself but I know that this would bother some people. I like the fact that since I've been a member (12/12/2018), I've had multiple matched deposit casino offers.

I will continue to use this casino if I get further matched deposit offers but the limited slot selection is the reason why it will not sit as one of my regular go-to casino's.

The only downside to CasinoJoy is that the slot choice is very limited. I like to jump from one slot to another after a nice win but I find myself stuck on the same 2-3 slots because all of the other slots are very poor and minimal selection.

I can’t say anything that I like about it. Haven’t been able to try it.

They literally stole my money. As a first time depositor my money hasn’t shown into the account and they say oh sorry our casino is so popular we can’t handle your case. STAY AWAY.

Rip off customers, RTP rates not as advertised. Complaints were answered by a generic template and unacceptable. Have since closed my account and would strongly recommend that people stay away from this site and hopefully they will be forced to change their ways and act legally.

I enjoyed the games selection and the layout. I had some good play time and won a substantial amount of money.

Very poor customer service. I have quite the chain of emails where I attempted to ask questions only to have none of my questions answered and a standard reply repeated. When I attempted verification it took the full 72 hours before the process began and then they requested my credit card information, which I had not used. When I finally did contact a manager via chat (a conversation I had sent to me via email) they would not explain why they had asked for my credit card and then asked for specifically a PDF of my bank account statement for verification. I had already sent them screenshots of a void check which they did not accept, and then a screenshot of my online bank account showing the actual withdrawal of money sent to them, and they declined this as well. I am fully verified at other casinos online currently, and have been many times over several years and not once have I needed to provide a full PDF bank statement. I know it's common for it to be requested, but I consider this to be an unnecessary amount of personal information handed over to strangers who, in this particular case specifically, don't even realize I haven't used my credit card but want pictures of it. I explained that I am the primary on my account, but my daughter is secondary on all of my accounts, and I don't share any information with her name on it. I was responded to via chat with sarcasm so I've decided to not bother with this casino any further. There are plenty of other options. I think it would be a positive change in this industry in the future for a casino to have to verify a person before they can accept any funds at all. It would be interesting to see how quickly and professionally customers were treated and verified. Please note that I have all the correspondence available should ASK GAMBLERS question if this review is fair, reasonable, and justified.

The games. That's it. But you can find better at other casinos.

Poor communication & delaying tactics.
When you try and withdraw they make everything difficult.
KYC. Sent in everything needed and extra including front and back of ID and cards, selfie of me holding ID & two bank statements.
They then asked for notarised documents! Pointed out this is not legally enforceable or a KYC requirement by UKGC. However I said I would be happy to as long as they footed the bill for the notary. Still fighting to get my 2k winnings.
Looking at IBAS and EU court action.
KEEP AWAY.