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Was ist neu Aktuelle Aktionen Nachricht
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Geschlossen

Heroes Spielothek ist geschlossen, versuchen Sie es stattdessen mit:

Sportuna Casino
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BetyBet Casino
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Heroes Spielothek

Spielerbewertung 69 Bewertungen
Beschwerdebeantwortung 13 Beschwerden
2 Tage durchschn. 13 Beschwerden
Was uns gefällt
  • Website mit SSL-Verschlüsselung ausgestattet
  • EU-Zulassung der Malta Gaming Authority
  • Bietet verschiedene Spielautomaten von Microgaming und NetEnt
Was uns nicht gefällt
  • Live-Chat-Unterstützung nicht 24/7 verfügbar
  • Relativ beschränkte Auszahlungsmethoden
Offenlegung von Partnern

Unser Inhalt enthält Affiliate-Links und wir können eine Provision für Betreiberregistrierungen und Einzahlungen erhalten, die über diese Links getätigt werden. Wir empfehlen nur lizenzierte Betreiber und würden keine Marke unterstützen, die nicht von unseren Experten überprüft wurde. Zuerst die Wahrheit erfahren. Dann spielen.


Heroes Spielothek Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://www.casinoheroes.com/de/
Gründungsjahr
2014
Lizenzen
Malta Gaming Authority (MGA), Schwedische Glücksspielkommission Spelinspektionen (SGA)
Partnerprogramm
Sprachen
Finnisch, Englisch
Typ
Instant Play, Mobile

Heroes (ehemals bekannt als Saga Spielothek) ist eine Online-Spielothek, die von NetEntertainment, Microgaming BetsoftQuickspin, Push GamingYggdrasil und Play'N GO unterstützt wird. Es wurde von skandinavischen Spielenthusiasten erschaffen, die eine Online-Spielothek entwerfen wollten, die ihren Spielern ein völlig neues Erfahrungslevel bieten sollte. Alle Spiele können über einen kompatiblen Flash-Browser sofort gespielt werden, und die Spielothek verfügt auch über eine mobile Plattform.  Heroes Spielothek ist durch die Malta Gaming Authority lizenziert.

Die Spielothek hebt sich durch ihr einfach verständliches und fesselndes Abenteuerszenario auf den „Hero Islands“ ab. Der böse Drache Betser hat die goldene Krone des Königs gestohlen und auf dem Treasure Mountain versteckt. Um sie zu bewachen, hat Betset Bosse positioniert – einen in jeder Region der Insel. Die Spieler stehen vor der Herausforderung, sich durch diese Regionen zu bewegen, gegen die Bosse zu kämpfen und die gestohlene Krone zurückzubringen.

Eingeschränkte Länder

Momentan akzeptiert Heroes Spielothek keine Spieler aus den folgenden Ländern: USA, Italien, Frankreich, Guyane (Französisch-Guayana), Reunion, Guadeloupe, Martinique, China und Hongkong.

Online Spielautomaten

Dank ihrem simplen Interface, das sowohl für Anfänger als auch fortgeschrittenere Spieler geeignet ist und eine Auswahl an Such- und Filteroptionen beinhaltet, ist es sehr einfach, bei Heroes Spielothek ein Spiel auszuwählen. Heroes Spielothek bietet eine einzigartige Liste an Spielen, zu denen Video Spielautomaten gehören.

Die Video Spielautomaten beinhalten einige fantastische Spiele von NetEnt und Betsoft. Sie kontrollieren Ihr Inselabenteuer basierend auf den Spielen, die Sie auswählen. Ihre Reise beginnt auf der Karte in einem Ort namens „Heroes Ville“, und Sie bewegen sich vorwärts, indem Sie einfach Ihre bevorzugten Spielautomaten und Spiele spielen. Das können Spielautomaten sein wie z. B. der Twin Spin, Magic Portals, Dead or Alive oder sogar der After Night Falls

Support

Heroes Spielothek hat einen kundenorientierten Ansatz in Bezug auf Spiele. Sie können mit einem der Support-Heroes sprechen, welche eine Gruppe von gut ausgebildeten Angestellten sind, die den bestmöglichen Support bieten wollen, indem sie auf die Bedürfnisse der Spieler eingehen und auf alle Anfragen äußerst schnell reagieren. Leider beschränken sich die Verfügbarkeitszeiten des deutschsprachigen Live Chats auf 12:00 bis 24:00 Uhr CET.

Spieler können sich aber auch direkt an das „Heroes Oracle“ wenden, wo sie nicht nur Antworten auf die fünf häufigsten Fragen finden werden, sondern auch Anleitungen zur Funktionsweise der Spiele, der Boss-Spiele, Spielerkonten, Freespins und Boni, Einzahlungen und Abhebungen ebenso wie Antworten auf technische Fragen und Erläuterungen zu Lizenzen, Sicherheit und der Spielothek selbst. Eine großartige Auswahl an FAQs.

Sicherheit und Fairness

Die Spiele wurden vom bekannten Anbieter NetEntertainment entwickelt, welcher eine vertrauenswürdige Marke ist und über verifizierte Systeme verfügt, die gewährleisten, dass alle Spiele fair aufgebaut sind. Heroes Spielothek verwendet SSL-Verschlüsselung, was praktisch bedeutet, dass sämtlicher Datenverkehr innerhalb der Spielothek verschlüsselt ist!

StallCation

Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für Heroes Spielothek hinterlassen haben.

Alle Beschwerden anzeigen
Casino Heroes - Casino deleting winnings without any legit reason
Hello together,

Some days ago I started playing on Casino Heroes because I only heard a lot of positive stuff about that casino and its bonus.

I registered all normally and legally with phone number, birthday, adress, name and played with only 25€. After I had used bonus and my 25€, I decided to put in 25€ more.

Fortunately I won 88€ in a game of Honey Rush (see https://imgur.com/a/ShRb4Gb).
So I had around 115€ from which I decided to withdraw 100€ to my credit card.

Since that did not work out and my withdrawal got cancelled without a word from them, I asked the chat and they told me that they only pay out to VISA cards and not to MasterCards, I should withdraw via Trustly to my banking account - All that I did.

Around 10 hours later they wrote me an email about needing my ID, an invoice with my adress, a photocopy of my credit card and something that prooves the banking account is in fact mine. All of those documents I send them and they replied with the following mail:
https://imgur.com/a/ShRb4Gb

It literally says; "We have to inform you that we had to negate your withdrawal request, because we do not allow payments via business accounts. You can keep using your casino account with a private banking account."

Afterwards they cancelled my deposits, deleted my winnings and set my account back to zero.
https://imgur.com/a/ShRb4Gb

I just send them an email that I do not have a business account whatsoever. I am still a student and do not even have a business or even a job?!

My banking account as well as my credit card are my private card/account that I use for shopping in the shopping mall, pay my bills and use in at least 3 different online casinos (where I never had ANY problem with deposits and withdrawals at all). I even send them my monthly credit card invoice to proove that it debits every payment I make with my credit card monthly from the same banking account I tried to withdraw my winnings too.

I really dont know what else they need and I find it more than bold that they do not even begrudge someone the winnings of only 50€ with a made up excuse.

Furthermore I also checked if their Terms and conditions even mention the word business account or private account. Not in german, not in english. So its not even something I agreed to when registering! Its simply made up for the reason to not pay out winnings.

I would really ask for some help with this case. Otherwise I would advise everybody to stay away from that casino. If they do not even pay out a small amount of 50 euros, they surely wont pay out higher winnings.
staus Gelöst
€100
Casino Heroes - Issue with feature glitch not investigated properly
I was on my online account on casino heros and was playing a game called blaze of ra, I was doing £1 spins and the feature landed in on the reels but did not activate which I then took a screen shot of on my mobile phone because I knew it should have, I then checked the rules of the game to see if I was wrong but I wasn’t it states if 3 or more scarabs land anywhere it triggers the feature. I contacted the casino via live chat and spoke to a lady called tiia which was very helpful and lovely towards me and I sent her over the screen shot to then she said she would get it investigated and I would hear back from them the next day. I received an email from the casino team stating they have checked the back office with the rounds I played and it matches up to theirs but with only 2 scarabs landing in place and there was nothing more they could do. I’m confused how theirs only shows 2 scarabs landing in but mine show 3 but the time and day matches up to it,I would like to know what I can do about this as I feel I’ve been cheated by the game as I have photo proof of the scarabs landing in (3) but not being activated, I’m bring this to you as I do not know what to do from here as I know if it had triggered I could have won a fair bit of money I then could have withdrawn. I have attached the photo of the screen shot and also the rules to this complaint and very much appreciate it if you could help me with this matter.
staus Gelöst
Casino Heroes - Legitimate winnings of £170 removed after completing wagering requirements
I signed up for a £5 welcome gift at Casino Heroes, completed the wagering of 40x and was left with a real money balance of around £87. The bonus terms state the maximum withdrawal from the welcome gift is £100 which i was well within at the time. I continued to wager with this real money until i reached a balance of zero. I was awarded some free spins which i then used to grow my balance to £270 and completed the wagering requirement of 40x which was roughly £1400. I then attempted to withdraw my winnings only to have £170 confiscated as they believed they were gained with bonus funds. I queried this with the casino as the free spin terms make no mention on a maximum withdrawal applying to free spins (https://www.casinoheroes.com/uk/bonus-terms). They stated as i had used the welcome bonus which had been converted to real money after wagering they still consider it bonus money. I find this very unclear as my play history suggests i was making these stakes with a real money balance and as i had completed wagering any restrictions would have been removed. I pointed out if i had withdrawn the same funds and re deposited them then continued to play the winnings would have been fine in this case. From my perspective it seems they are trying to enforce 2 seperate terms and conditions relating to different types of bonus to get out of paying my winnings. I feel i have complied with every one of their terms and conditions only for them to try to renege on their own terms which state after wagering it becomes real money that can be withdrawn. Upon checking my play history i see i am missing a lot of wins, specifically anything that was played with real money and resulted in a win. I find this kind of accounting very disturbing as it seems they can remove what they like from the play history with impunity. I would also imagine full and accurate accounting would be a condition on being granted a licence to operate in the UK and strongly suspect them of committing fraud by false accounting.
staus Ungelöst
£170

Beschwerde-Statistik

Gelöst 8
Durchschn. Betrag $ 1,206
Durchschn. Dauer 9 Tage
Durchschn. Antwortzeit 2 Tage

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Spielerbewertung
7.1/10 69 Bewertungen

Top-Bewertungen unserer Spieler

You find all the best games, and there is little extra you can fight with the bos and you get all-gain prices. Last time when I withdraw my winnings they were on my bank account during the same day.

They changed the rules. If I do not mistake, then you have to make at least 1 deposit in half a year otherwise the account will be closed.

Thank you for your review about our Casino. We are happy to hear you like our Boss Battles that provide that extra excitement for the casino experience. If you have any questions or queries regarding our rules, just reach out to us either via live chat or email and we will happily answer any questions you might have. Casino Hero Team

user avatar

So far one of best casinos I played. Large variety of gaming providers, no lags in games, fast withdrawals, many offers to loyal players, friendly supportive chat,nice layout.i think trustable place to have fun.10 points definitely .

Chat could be available 24h and even more gaming providers would be great.

Not a great deal to be honest, I suppose they have an ample selection of games

Some of the game rules are extremely poorly explained and triggering some of the bonus games seem to be worse here than anywhere else I have gambled.
I put £400 into one machine and never triggered it once. The chat staff are under trained and fail to pass on complaints when you make them. The managers claim human error on thier part is no big deal when you call them out on on thier chat staff incompetence. The bonus points system known as rubies are pityful at best.
Withdraw times are far too slow
Customer service staff are generally unhelpful and can be quite rude.
It's an all round poor play to play online casino games.

You have been warned

They are a class act with quick customer service, quick cashout times and quick games. Mobile site is very well done and easy to navigate and they have all the games that you would expect. (-) Nothing really bad to say apart from the live chat is not always there. Emails are answered quickly though

Great Casino! KYC within a couple of hours and fast withdrawals. Live Chat was very helpful. I've had a lot of fun =)

Casino Heroes is a wonderful online casino site. I have been playing since a few months and I liked the variation of games that they provide. The bonus games are fun. The deposit methods are great. I see my luck growing on here. I like playing games from Netent and I can find them here which make me happier.

It would be good to improve the customer service. Else Good job.

Nice selection of games. That I play is here deposit and won live chat was helpful and clear my ID was sent and within 2 hours i got a email back saying all good for the withdraw now that's fast support will deposit again :)

Nothing I can not fault no crashing on my mobile withdraw was in my account less than 24 from withdraw ace support and live chat keep up the good work :)

Nothing really was poor straight from the off poor customer service login that does wot it wants they are not happy to help at all if you have any problems make sure its an easy problem for them to sort because these people are clueless!!! BEWARE

Really poor customer service could login on my phone but soon as I tried to login on my computer or tablet my username or password was apprantly my wrong customer service did not have a clue some more training maybe!!!!!!! Stay well clear deposit at your own risk you have been warned!!!!

A great casino. Took up the 200% deposit bonus offer and got lucky. Turned my £25 into £775!!! Played through wagering and just requested a withdrawal. All good so far 😄

Not so much dislike but some of the Microgaming slots are a little laggy.

Variety of games, plenty there.
Won £393. Withdrew on my visa(sat morning). Sunday (more or.less exactly one day later), it was in my bank account.
Cant fault it.
I have mainly negative views of online casinos due to problems with id verification and reluctance on payouts. This is more like it

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