Casino Gods

Well they dont seem to want to reply through various emails hopefully they take the time to speak on here.

After registering with gamstop some time ago I thought around now I maybe eligible to come back and play I signed up using my name home address number everything that was registered with gamstop its self. No problem let me in straight away to play. I thought to myself ah but if I deposit and I can't play I may not be allowed my funds in the end so I went to the verify icon. Which told me don't worry you have no need to verify yet enjoy our games. So yes I went on to play some games and a massive hit of 1150x on rise of Merlin on 40p so as you can imagine not playing for so long I was over the moon I withdrew funds came back to check the progress on this a day or two later and boom your account is suspended. And an email which red you are on gamstop etc you will not be eligible to any funds won or deposited. Now having breezed past the signing up and trying to verify just for some peace or mind so I would have been able to carry or not in this case.

Waiting for an email back nothing seems to be happening there phone numbers on there website doesn't even work.

I've spoken to gamstop who ensure me in cases like this they should at a good will gesture provide me with deposits done as it's no loss to them and there website if gamstop affiliated should never have let me in.

But we will wait and see enjoyed the games they had to offer just wish this wasnt the case.

Let me start by saying that being a VIP level player at this casino doesn’t mean a thing.

Firstly the account verification. It took me about 60 hours and lots of chat conversations to just verify my account, while my account is already verified at all the casino’s operating under the same licence, Genesis Global Limited Casinos.
I had to contact the live chat several times to get my account verified and every time they promised me to escalate the matter. Their promises don’t mean anything. Finally after the 60 hours they verified me.

Secondly my withdrawal. I was promised that my withdrawal would be processed the next day after my account was verified.
But as expected the withdrawal is still pending. I therefore contacted live chat again, and guess what I was told that it could take up to 72 hours. They are even lying to their VIP level players. What a disgrace, this is what is means to be a VIP level player at this casino.

According to their VIP program they offer a personal withdrawal service. If I look at my experience I am treated like any other player and not as a VIP. Yet again, what a disgrace.

Based upon my experience I definitely don’t recommend playing here, unless you dont mind waiting 72 hours, maybe even longer if I read the comments below. If my withdrawal wont get processed within the mentioned timeframe I even will submit an complaint, and I repeat I am a VIP level player. Imagine if you aren’t a VIP level player.

Guys I’ve been an online gambler for years and this is the properly the fist site I’d urge people to stay away from.

Let’s make it clear, if you try and withdraw they will hold you up in an indefinite spiral of a verification process to stop you withdrawing. I’ve been in a circle for two months trying to verify my account. They will send you emails asking you for documentation and will tell you what you need and then you’ll provide it and then they’ll ask for more. If you win you will not be able to withdraw your funds. I’m currently locked into a cycle of misery and will be publishing all the ludicrous correspondence in which magazine and will be going to the police as well if it’s not resolved.

Casino Gods is a casino I joined earlier in December. I was looking for a new casino to try and hopefully get my hands on a good welcome bonus and that's how I came across this casino. They are a part of Genesis Global brands and I'm aware of them and have had good experiences thus far so I didn't hesitate and signed up.

As a new player I was eligible for a solid 100% match bonus along with 300 free spins. The free spins, as usually, would be on Starburst slot or one of the other Netent games like Gonzo's Quest, and would be divided in sets of 30 per day. The minimum deposit amount to claim the bonus was only 10eur and this time it was exactly the amount I deposited. I got the bonus right away without any issues and with my balance I started to play Book of Dead slot with minimum bets, as my balance wasn't big. I managed to get a bonus round with Aces and had a full screen of them once so that was a great balance boost.

Shortly after I decided to play Drive Multiplyaer Mayhem for a bit. I played roughly 200 spins, no bonus feature happened but I got a few small base game hits so when I moved onto Twin Spin, my balance was around 30eur. I played Twin Spin for the remaining session and except for one 50x bet win, I was unable to get any big wins and therefore I lost my balance eventually. I played my first set of free spins and won around 3eur which again I used on Starburst. I came back for the next 9 days to collect the remaining spins and the rest of them I used on Gonzo's Quest slot. I got a small playtime out of them but no withdrawals were made at this time.

Overall I had a nice time at Casino Gods and I would play there again. Not only they have good game collection but their mobile casino is very user-friendly and smooth. The bonus is quite good so all in all, no complaints so far.

Bad support, and very slow processing withdrawal, I call them to talk about my withdrawal and the operator he hold me on the phone and he talk with someone else, after call again and they told me my withdrawal will be today after 60 hours, big mistake to register on this casino.

It looks the part and a great looking casino with big progressives to grab the headlines and lots of tourneys and decent slots. Its not a bad site at all.

It is let down badly by the back office staff who never have any idea what you are talking about and you get the same answers to the same problems. Payment is not quick. You have to try multiple times and it sucks waiting for your money so long when you have spent so much at a casino.

Very nice looking casino, with plenty of games.
I have to write more positive about this casino, but I am not able to, sorry. There is just haven't got any...

Talking to customer support is pointless, they advertising fast withdrawal, which was fast about 20 years ago but not in 2019.
I was asking for withdrawal only £111, be careful there is a charge on withdrawals!
This happened Thursday night, but I still can cancel it. I will never put a penny on this site, the support is not helpful at all, and they don't even intend to help you. I was talking with 4 of them, non of them was look in my account, and they said different time for my money on NETeller. Ahmed and William are the worst.

Game variety is great and website loads fast. Good payout for a new casino. Deposits are easy to make and bonuses offered are great. That’s it for the positives.

I have waited over 100 hours for one of my withdrawals I’ve contacted the customer support twice and they can’t give me an update apart from they have escalated to the relevant department. What makes it worse is even after 100 hours it still giving me the option to cancel my withdrawals

Die Auszahlungsdauer ist total Panne. 6 Tage lang meine Auszahlung bearbeitet von 248 Euro. Dann haben sie gesehen das es ein Freispiel Gewinn war und die Auszahlung 100 Euro max. beträgt. Und anstatt das Geld zu überweisen ,die 100 Euro, wie es überall so funktioniert, wurde es meinem Spielerkonto wieder gut geschrieben. Neue Auszahlung beantragt. 48 Stunden Dauer. Dazu kommt der Support der überhaupt keine Ahnung hat, egal welche Abteilung. Im ganzen würde ich abraten da einzuzahlen.

Clean and pretty good looking website.
Alot of game providers, especially my favourite playngo.
Pretty good variety of different deposit and withdrawal methods.
Really nice and helpful support.

Very slow withdrawal times compared to other casinos (48-72 hours for approval). It's very painful to wait withdrawals for this long, especially when the site has like 24 hour time window or so, where you can cancel the withdrawal. You do not have any options to disable that.
The website is pretty slow and buggy at times.
Cannot self-exclude, but actually need to request it from chat.
Pretty high wagering requirements (40x)