BGO Spielothek

Good selection of games that's about it. I'm wasting words here

Did not receive my sign up offer, bad customer service in the live chat. I deposited £20 and accepted the sign up offer of 100% match. Then I go to play a game and don't see the bonus, so I play through my £20, thinking I must play through my own money to receive it. Didn't show in my account so I contacted Live Chat and got a girl called Cara that was as likeable as hair lice. Stay way

The old BGO was great. I could deposit without taking up bonuses which I don't like and have won many times on occasions many £1000s

Since BGO changed to it's new format it adds bonuses to my deposits without asking. I do not want a £10 humus with £500 wagering attached sometimes I spend all my deposit and bonus so put another cheeky £10 on and win enough to get my money back and go to withdraw OH no you can't as nearly all your winnings go into the bonus pot that was spent before I deposited money. Surely this is illegal

Tried for 2 hours to deposit last night and the site was clearly down, had to give to bet victor instead, every time I try to contact online help I never get an agent! And to think I have spent a fortune on this site, I don't know if there's any going back from this

Had a few decent wins recently and good value and entertainment from small deposits can't win all the time.

Had some very impressive wins from free spins managed to clear the wagering a few times but as I enjoy playing the games at the site went back in but had the option to withdraw over 150 quid from free spins.

Good UK site I stick to my budget and it's not to bad.

Genuinely struggling here to find anything that I like about the site.

Aggressive marketing - since sign up I've received a automated voice call, text message and several emails - in about 2 days. The site is laggy, as are the slots. It's been an all round terrible experience. There was a small interaction with customer service before a promotion was activated, that wasn't terrible but it could've been far better. I regret having not read these reviews first before signing up.

BGO is the casino I probably play on the most. Huge selection of games, never had a problem withdrawing money (if I withdraw to paypal in the evening its always there the next morning). They do a great selection of promotions both prizes and deposit bonuses.

Online help is terrible and I always have to email in with any problems you can stop in chat for ages and no-one ever really gets back to you.

The choice of games. Easy to sign up. Variety of genres.

Suspending my account less than 24 hours after opening, no informing me of the suspension, and ignoring emails sent to find out why.

The variety of slots, the site overall is fantastic.

Their customer support absolutely sucks. They take daysssss to reply to any questions you have, with really useless replies. This makes me hate the site and find the same games elsewhere.

BGO is one casino that got me going like a yo-yo - to join or not to join. It went on and on for quite a long time, but couldn't get me to sign up, simply because there wasn't any offer by the casino that was good enough for me to take up. One fine day, I received a promotional email from them for some no-deposit free spins upon registration, plus quite a nice welcoming package. What the package consisted of, I just cannot remember now, because eventually I couldn't take it up, but the no-deposit free spins were just too irresistible and I couldn't hold out any longer. I signed up. Hahaha.

After playing the free spins, for which I didn't win anything, I then decided to make a deposit to claim the welcome package. Before I could do it, a message popped up indicating that I need to have my account verified first before I could make any deposits. The required documents could be uploaded at the website itself, so that wasn't a problem at all. I uploaded my documents and then logged out, giving the casino time to peruse my documents before approving them.

Soon after, can't remember if it was on the same day or the day after, a reply came via email stating that my documents cannot be accepted, as per the stipulated UKGC requirements. I needed to submit other supporting documents to prove my identity and home address. The photos of my ID that I had sent were not acceptable, and the mobile utility bill was also rejected. They requested me to send a copy of my passport and a valid utility bill with my name and home address on it. I replied that I don't have any of those - my passport is no longer valid, it had expired since many years ago, which I never had any reason to renew, and the registered home address was not under my name because it was my parents home. My bank statement has a different address, so that too couldn't be accepted.

What the argh, I said to myself. After a few replies back and forth to the casino, I finally gave up, told them that there was simply no way that I could submit any document that meet their requirements, and I therefore requested that my newly registered account at BGO Casino be permanently closed. A few hours later, a reply came back complying to my request. The account has been officially closed permanently.

Well, perhaps it would be unfair for me to put all the blame on BGO, because it was all due to the UKGC's requirements upon the documents that I couldn't satisfy. BGO was just one more casino that I couldn't get my documents to be verified, and eventually ending up with a closure of the account.

Have been a customer for a number of years used to love their range of games. I'm not a huge gambler just £20-£30 here and there and didn't have a lot of luck on here maybe 2 or 3 decent (£50-£100) wins over 2 years.

They recently changed their terms and conditions and now charge you for every withdrawal, took 10% of my winnings in "fees". I have no time for any place that charges you when you win.