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Was uns sofort auffiel, war die breite Palette an Kryptowährungsoptionen und die umfangreiche Spielauswahl. Außerdem ist der Kundendienst jederzeit im rechten Eck untern verfügbar, und das rund um die Uhr.

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Bets.io Casino Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://www.bets.io/
Gründungsjahr
2021
Lizenzen
Anjouan
Unternehmen
Partnerprogramm
Sprachen
Arabisch, Deutsch, Englisch, Französisch, Japanisch, Spanisch, Türkisch, Portugiesisch, Russisch, Chinesisch
Typ
Instant Play, Krypto Casino, Live Casino, Mobile, Sport

Allgemeine Informationen über das Bets.io Casino

Wenn Sie Online Casinos mögen, die Krypto akzeptieren, werden Sie erfreut sein zu erfahren, dass Bets.io ein ausschließliches Krypto-Casino ist, da keine Fiat-Optionen verfügbar sind. Aber dazu sprechen wir weiter unten mehr.

Das Casino wird von Bets Entertainments N.V. betrieben und ist vollständig lizenziert und reguliert durch die Regierung von Curacao.

Neben der Experten Casino-Bewertung und Einschätzungen bei AskGamblers hat das Casino mehrere Branchenakkreditierungen und Zertifizierungen erhalten. Weitere Informationen dazu finden Sie am Fuß des Casinos.

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Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für Bets.io Casino hinterlassen haben.

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Bets.io Casino - Withdrawal delay and poor communication from Bets.io

Dear AskGamblers Support Team,

My name is <removed>, and I am reaching out to you to file a formal complaint against the online casino Bets.io regarding an unresolved withdrawal issue and a lack of proper support from their team, despite my status as a VIP user.

On July 3rd, 2025, I submitted a withdrawal request of 1,000 USDT, after previously having a successful withdrawal of 10,000 USDT earlier this year. However, my recent withdrawal has been delayed for several days without any clear explanation. The casino staff repeatedly tells me that the request is “under additional review” due to internal procedures and high volume, but no concrete information or resolution timeframe is provided.

Despite reaching out through their live chat multiple times and speaking with different agents and my assigned VIP manager, Joe ([email protected]), I have only received vague responses and apologies. I’ve been told to “wait patiently,” and that they are “trying to speed it up,” but the issue has not progressed.

As a loyal and verified player, I find this unacceptable. I have followed all rules, and there has been no accusation of any terms violation or fraudulent behavior on my end. I feel that my rights as a customer are being ignored, and I am now concerned about the security of my funds.

I am kindly requesting AskGamblers' intervention in this matter. Please help me obtain a clear and fair resolution. All I want is for my rightful winnings to be processed and paid without further unnecessary delays.

I can provide chat transcripts and additional evidence upon request.

Thank you for your attention and support.

staus Gelöst
$10000
Bets.io Casino - Delayed Withdrawals and Lack of Transparency on Bets io Request for Resolution and Reassurance needed

Dear AskGamblers Team and Bets.io Support,


I am writing this complaint as a recent user of Bets.io, a platform I chose based on positive ratings as well as positive reviews on AskGamblers.


After joining, I deposited a total of over 8,500 USDT and have had a generally smooth gaming experience. However, I am currently facing serious concerns regarding the withdrawal process that I hope can be addressed promptly and professionally.


Account Summary

Total Deposits: Over 8,500 USDT


Current Balance: 40,012 USDT

+

2 Pending Withdrawals: 1,300 USDT + 700 USDT (both pending for over 4 days now) (so total of 42,012 USDT)


Issues Experienced

1. Delayed Withdrawals

While deposits are credited instantly, my recent withdrawal requests have been pending for multiple (over 4) days. Despite repeated follow-ups, I have received only general responses such as “the finance team is busy” or “delays are due to online events.” No specific or consistent explanation has been provided.


2. Lack of Transparency

Both the customer support team and my VIP manager have been unable to give a clear timeline or reason for the delays. Explanations remain vague, leaving me uncertain about when or whether my funds will be processed.


3. Changing and Unclear Withdrawal Limits

I was informed of a 2,000 USDT daily, 5,000 USDT weekly, and 20,000 USDT monthly withdrawal limit ( which are limits that differ from those listed on Askgamblers)

Moreover, I was told these limits could be raised based on my activity level. In response, I increased my activity significantly. However, I have not received any update or confirmation since then.


Note on VIP Manager

I would like to clarify that my VIP manager has been professional, polite, and responsive throughout. However, despite his efforts, he has not been able to provide any actionable resolution or facilitate the processing of my withdrawal. I understand this may be due to internal processes beyond his control.


Request for Resolution

I respectfully request the following:


Clear Timeline: A specific and realistic timeline for when my current and future withdrawals will be processed.


Withdrawal Plan: A detailed plan outlining how I can successfully withdraw my balance, including any conditions or limits.


Transparency: Full disclosure of any security reviews, verification steps, or internal policies affecting withdrawals.


Equal Treatment: I expect withdrawals to be processed with the same speed and reliability as deposits, without added pressure to continue gambling.


Reassurance for Future Deposits: As someone who deposited a significant amount, I need confidence that future winnings—large or small—will be processed fairly and within a reasonable timeframe. I would also need to know that when I deposit large amounts, that I would be able to withdraw any amount I want from my balance.


I remain hopeful that this issue can be resolved amicably and promptly. I genuinely enjoy the platform and would prefer to continue playing on Bets.io, provided I can trust that winnings will be paid out transparently and reliably.


Thank you for your attention and support.


I am happy to present any other documents if needed

staus Abgelehnt
$17100
Bets.io Casino - Delay in Withdrawals Money Promised Instant Payouts
I don’t know what fast withdrawals people are talking about in the reviews below, but in my case, this crypto casino took exactly 12 hours to process my first withdrawal of $3800. They said it was because it was my first withdrawal, so I stayed calm, trusted them, and let it slide. However, after my second deposit of $1000 and winning $10,000, they haven’t been able to process the withdrawal for over 24 hours now. So, there’s absolutely no talk of fast withdrawals here.

I don’t see the point of playing in a casino like this when I can play on platforms like Stake or BC Game, which have instant withdrawals. After my first deposit of $500, they gave me some so-called "VIP role" with a VIP manager, but honestly, the manager is completely useless—just an empty title with no real help.


And so, my main complaint is that the withdrawal of my last winnings of $10,000 has already taken more than 24 hours, which is unacceptable for a crypto casino. Moreover, I do NOT use ANY bonuses—absolutely none. Yet, the withdrawal still hasn’t been processed.

Their statement, which they’ve now sent me for the second time, clearly proves to be a lie. The statement reads: "Why wait when you’ve won? Enjoy the freedom of instant withdrawals."

I also have a complaint about the so-called VIP status, where they promised assistance with withdrawals. There is absolutely no help—my manager simply says, "I’m waiting for updates from them along with you." How ridiculous does that sound? :)
staus Abgelehnt
$10000
Bets.io Casino - I have the impression that they may be hoping I cancel my withdrawal
Dear AskGamblers,

I hope this message finds you well.

Over the past few days, I have experienced significant winnings at the casino Bets.io. According to their terms and conditions, they explicitly state that withdrawal requests are processed within 30 minutes. However, I have made multiple withdrawal requests, each taking at least 3 hours to complete, but I did eventually receive the funds.

However, as of yesterday, I won an amount of 0.2 BTC and 7.8 ETH. The BTC withdrawal has now been pending for almost 20 hours, while I decided to cancel the initial ETH withdrawal and re-request the funds in smaller amounts of 1.5 ETH each.

Every time I inquire about the status of the withdrawals, I am told that my request is "in the queue," but I cannot shake the feeling that the process is not being handled fairly. I have the impression that they may be hoping I cancel my withdrawal, which is causing me concern.

For the record, I have not used or accepted any bonuses during my time playing at Bets.io. I have always refused them, as I play exclusively on Evolution's roulette games, including Lightning Roulette and other roulette tables from the same provider.

I would greatly appreciate any assistance or guidance you can offer in this matter, as I am beginning to lose confidence in the platform’s commitment to its stated withdrawal processing times.

Thank you in advance for your attention to this issue. I look forward to your prompt response.

Best regards,
staus Gelöst
€13800

Beschwerde-Statistik

Gelöst 10
Durchschn. Betrag $ 7,846
Durchschn. Dauer 5 Tage
Durchschn. Antwortzeit 2 Tage

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Top-Bewertungen unserer Spieler

I won't say that everything is great, there are shortcomings of course, but I am glad that technical support is available day and night, they connect to questions and resolve them. A personal manager is very cool, I felt here what a VIP client is) you can really discuss third-party topics! Huge respect for this! The catalog of games is too big, sometimes I choose half an hour to do something, it would be good to reduce it and leave only top providers) there are practically no problems with withdrawal or replenishment!

I thought about quitting gambling and casinos, I got burned badly in my previous casino, a friend persuaded me, he said it would be a sin to waste such talent))) in the end I am grateful to him for the recommendation, now the game is fun, without unnecessary worries, money is paid out consistently! without delays) I really like that the casino is multifunctional in all aspects)

Among the slots there is outright heresy that you don't even want to play, and there are slots with a good return. Therefore, before playing big, you need to test, and then it's a matter of luck. But I really like the line of fast games here! They are all cool and there are some that I have never seen at all. They withdraw money quickly, it's crypto.

Played, quit, played again and quit again) Played probably in all the casinos that exist. bets.io is the best really! And the main thing is definitely the most reliable! All the conditions are always written in a humane way and are always fulfilled without problems. And they also let you earn money, play with your head! Analyze, choose a strategy and follow it. Patience and work will give you a balance that will please the eye)) I read and heard a lot about "playing for the soul". I'm here for the money) And this casino encourages my desires!

Came here on recommendation, everything started standardly, did not notice the difference at first glance, now I compare and see that some slots have significantly more rtp, providers are added, although the top is already presented, works without glitches. Well, the main cherry on the cake, in comparison with other (previous) casinos is the speed of payments, after all, it is clear that crypto payments are much faster and more transparent!

Not bad so casino, I often hang here. There is nothing to complain about, and what's the point and what is I stable in the plus?))) Gifts and bonuses are enough, I use it with everyone, for the refue, a separate ATP office is so, at any opportunity, I praise (I can boast of the conclusions) so normally reacts and pulls up)) as a wish to add the top levels, then there will be no competitors left at all) In short, I evaluate five with a plus! For all good))

I love bets.io! For the feedback, the support service will help in any situation. For the beauty on the screen of your phone, tablet or computer. For the clear gaming space! For bonuses and cashbacks! In general, love for all ages! Good luck to the guys who came up with this!

The blackjack tables here are solid, with fair rules and good dealer interaction. It actually feels like playing at a real casino. Realistic blackjack experience, smooth live dealer play.

Some tables have higher minimum bets than I’d like, making it tough for casual players to join in. High minimum bets on some tables. Not enough crypto bonuses or promotions.

Dear Doublespin0, Thank you for your feedback! We’re glad to hear that you enjoy our blackjack tables and live dealer experience—it’s great to know that it feels like playing at a real casino. We always strive to provide a realistic and smooth gaming experience. We appreciate your thoughts on table limits and crypto promotions. While some tables have higher minimum bets, we also offer a variety of options to suit different players. As for promotions, we’re always looking for ways to improve, so your feedback is valuable to us. If you ever have specific suggestions, feel free to share—we’d love to hear them! Best regards, Bets.io casino

user avatar

Design, convenience. Different types of slots and providers And that's it for the advantages, which I already expect from any casino in 2025—nothing more to offer.

I don’t know what fast withdrawals people are talking about in the reviews below, but in my case, this crypto casino took exactly 12 hours to process my first withdrawal of $3800. They said it was because it was my first withdrawal, so I stayed calm, trusted them, and let it slide. However, after my second deposit of $1000 and winning $10,000, they haven’t been able to process the withdrawal for over 24 hours now. So, there’s absolutely no talk of fast withdrawals here.

I don’t see the point of playing in a casino like this when I can play on platforms like Stake or BC Game, which have instant withdrawals. After my first deposit of $500, they gave me some so-called "VIP role" with a VIP manager, but honestly, the manager is completely useless—just an empty title with no real help.

Dear seview23, Thank you for sharing your experience. While we strive to offer fast and reliable withdrawals, first-time and larger withdrawals may take additional time due to necessary security checks and verification processes. These steps are in place to ensure both player safety and compliance with our policies. We understand that delays can be frustrating, and we encourage you to reach out to our support team for real-time updates on the status of your withdrawal. Your patience is appreciated as we work to resolve this matter. Best regards, Bets.io casino

user avatar

They have enough games so you have enough choice on what to play. Other than that I have nothing positive to say as I've just had a very bad experience with bets io.

They use every excuse and procedure when you want to make a withdrawal, i seen more reviews saying this, and it happened to me too. And then, they just take your money. I never broke any rules but they still took all my money. Unacceptable. I never had problems with casinos before, only with Bets io, that says a lot.

Dear Wouter22, Thank you for your feedback. Please note that all transactions and account activities are monitored and reviewed by our system to ensure compliance with our terms and conditions. If any irregularities are detected, actions are taken accordingly to maintain fairness and security for all players. We understand your frustration and are happy to clarify any concerns, as fair play and transparency are our priorities. Best regards, Bets.io casino

user avatar

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