YoyoCasino - Casino delays verification of my account

Dear @Rintu,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Sure, i have won around 2600 euro

Dear YoyoCasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Dear Customer,

Thank you for reaching out.

We would like to inform you that your account was closed in accordance with the following article from our Terms and Conditions:

4.12 We may close your account at any time and at our sole discretion. All valid contractual obligations already made or undertaken by us will be honoured, subject to these Terms and Conditions. We will return the real-money balance of your account to you (subject to the sections of these Terms and Conditions governing withdrawals from your account and after any outstanding bets at the time are settled), but all bonuses, bonus money and other incentives will be forfeited by you.

You were sent an email with information request in order to have your balance and withdrawal paid out.

Best regards,
YoYoCasino.com

Dear YoyoCasino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and information that could support your accusations towards the player. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that, in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thank you in advance.

They really asked for a skrill wallet for withdrawal, although I used a completely different method for deposit, well it's better than nothing. Also i suppose that my account was closed with no explanation on the grounds that they can do that

Dear Customer,

Thank you for your response.

We are waiting for your Skrill wallet information.

Best regards,
YoYoCasino.com

Dear @Rintu,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.