WildSlots Casino - Withdrawal delayed 2 weeks

Hi,

Thanks for contacting us.

We have been trying to issue the funds to your Skrill account however it keeps bouncing back to us.

Support has also tried to contact your on multiple occasions and sent emails asking you to confirm that the Skill account is active and eligible to receive the funds. We have yet to receive any reply on this. We kindly ask you email Skrill and explain that your withdrawals from our site keep bouncing back to us and that you wish for them to confirm if your account is indeed active and if it is eligible to receive funds. Then please inform our support of the outcome.

With regards,
Wildslots

My account got the money completely normal, to be more sure I contacted skrill and asked for a confirmation, why don't you send a transaction code for me to check with them?

and here is the response from the Skrill.

Hi,

As previously informed, we kindly ask you to send this to our customer support and they will progress the matter for you. This is not our customer support. We also urge you gain to refrain from posting personal information here on the forum, for your own security. Thank you for understanding.

Kind regards,
WildSlots

I contacted Wildslots support, but will keep the complaint here until the issue is resolved.
P/S: Skrill's confirmed answer

Hi,

Thanks for sending this to support.

Kind regards,
Wildslots

It goes back to the waiting loop, which should have been handled very easily and immediately.
Thanks for the reply, but this has been going on for more than 3 weeks since the first withdrawal. I haven't received my money yet.

Hi,

The issue here is clearly not on our side. We have tried to send the withdrawal multiple times and it keeps getting rejected by your Skrill account. Our support will keep assisting you and we hope this will get resolved. Please continue to follow their instructions.

Kind regards,
WildSlots

Thanks for your feedback, but the simple way you still haven't done it yet is to contact Skrill or provide a 10-digit transaction code for me to check.
1 month has passed, I am very anxious and have never had such a problem.
P/S: Here is help from Skrill

Hi,

We have now tried to send your funds 4-5 times. All these transactions have been rejected/declined by your Skrill account. We send hundreds of these Skrill withdrawals every week without problems. The issue here lies in your Skrill account. Please be advised that you will need to speak to Skrill and sort out the issue with your account. I'm afrtaid we cannot contact them about your account, just as we cannot contact someone's bank about their bank account.

It is important to know that there is no dispute here. The funds in your player account are yours and they are safe. Rest assured that you will be able to withdraw the funds as soon as your Skrill account is functional. For further assistance, we kindly ask you to contact our customer support.

Kind regards,
WildSlots