Videoslots Casino - Withdrawal gone missing

Hello Paul,

I have checked your account and I can see that your 561 GBP was returned to your Videoslots account on Sunday, 21st of November, at 20:29:30 GMT. On the same day, we sent you an email about it at 23:06 GMT. In the email we advised that you can create a new withdrawal or play the funds.

You logged in to your account at 23:13:51 GMT and started to play Crazy Time at 21:18:43 GMT. Starting balance was 561 GBP and you wagered it until reaching balance of 0.07 GBP at 23:54:18 GMT while playing Tombstone.

We apologize for the time it took to credit the funds. It was mostly due to slow communication with WorldPay while they tried to find out what exactly caused the issue and tried to revert the transaction. Due to the technical issue that was found, WorldPay couldn't revert the original transaction back to us. Once this was confirmed, we manually credited the full amount to your Videoslots account.

Seeing that the funds were successfully credited, and wagered afterwards, there is no missing funds.

We wish you all the best.

Kind regards,
Team Videoslots

Dear @Pauln71,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have played off your funds that have been successfully returned to your player's account. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Money is indeed eventually back in account so issue resolved

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.