Hello,
On September 22nd 4 weeks ago I made a withdrawal that Videoslots lost and still haven't solved the problem of finding the money or making a payout. 350 Euro
their live chat has given me several times information that they were waiting for a response from Zimpler, which has not been true.
I have received a reply from Zimpler that they were in contact with Videslots already after two days that they could not carry out the withdrawal because Videoslots did not approve it.
at the latest today, the live support at Videoslots says that the money is stuck in their own system and that they are working on the problem. It has been 4 weeks without them solving the problem and I have sent emails to which they do not respond.
So please can you file a complaint against them as I feel this is the only way I will get the money.
Greetings
Beschwerde-Info
Hello CONSTANTIN.K,
We've checked up on your case, and there were unfortunately some technical issues which resulted in your transaction to us missing on our end on the 22nd of September. This should however already have been resolved yesterday, where the deposit hit your player account balance, and an e-mail was sent confirming this.
Kind regards.
Team Videoslots.
Hi, I have received the money. The case is resolved.
thanks
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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