I have been waiting for 3-4 weeks for them to check an additional document which they required to pay my pending withdrawal. My account was already verified, but after requesting 2000 € withdrawal they closed my account and wanted additional document. It´s difficult to get any answers from them and they just tell me to wait a little longer every time I ask. It shouldn´t take nearly one month to check one document.
Hello Natsku1,
Your account access should already have been reinstated, and an e-mail has been sent following up on your account verification status.
Kind regards.
Team Videoslots.
I just received an email and my account is indeed open again. So this complaint is solved :)
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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