Videoslots Casino - Account deactivated for over a month

Hello ULTRASONIC,

We're sorry for the issues that are currently affecting your account, making it temporarily inaccessible.

We would like to note, that we had offered to pay out the remaining account funds to you while the issue was ongoing, which you choose to reject, and that eventually the funds were paid out, as the latest attempt to remedy the issues affecting your account were unsuccessful.

The underlying issue casing your trouble with accessing your casino account is still being investigated, and we hope to have a solution soon, but we cannot divulge further information on the specifics of the technical issues your account is currently facing.

You will be contacted once we have found a solution and your account should be accessible again, and hope for your patience in the meanwhile, and while you are welcome to reach out to our support to ask for an update, we hope you can understand that the support staff cannot give you a different answer with your daily contact, if there are no updates on the case.

Kind regards.
Team Videoslots.

Dear Videoslots Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hi,

The remaining balance on the account has been paid out on August 10th.

Kind Regards.
Team Videoslots.

But my account has not been reopened!

Hello Ultrasonic,

Please be informed that we will not be re-opening your account as per our latest e-mail, outlining the decision to end our relationship with you as a customer with our casino brands.

Kind regards.
Team Videoslots.

A completely unfair decision , in this instance I would request my deposits through videoslots since re opening my account this year to be returned to me, completely unjustified excuse. So I would request all deposits since the reopening to be returned.

Hello Ultrasonic,

We're sorry to hear that you're unsatisfied with our decision.

We cannot offer you a refund of the deposits you have done.

Kind regards.
Team Videoslots.

You were happy to take my deposits in the first place and now you're telling me I was in breach of the terms and conditions yet continued to take my money.
Ask gamblers please can you step in , as I feel this is not fair or responsible on videoslots behalf

Dear Videoslots Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and information that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that, in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thank you in advance.

Hello there,

An e-mail has now been sent as per the above request.

Kind regards.
Team Videoslots.

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Videoslots Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.