Videoslots made a manual international payment to me of £14.40 on August 5th 2024. However, they did not detail all the correct Swift/IBAN information on the transaction. My provider Barclays traced the transaction and said as Videoslots did not input the correct information, then it was sitting in limbo and needed to be either re-called or have additional information sent to it in order for Barclays to re-direct it to my account.
On informing Videoslots of this and also using RESOLVER, they seemed unable to understand the situation and all their replies to me were along the lines of " Our provider has informed us the payment was paid and there is nothing else we can do"
After numerous correspondence to Videoslots telling them what Barclays needed them to do I got nowhere, so Barclays then returned the payment back to them ( something they don't usually do but tried to help Videoslots out)
As of October 26th, Videolsots have informed me there is nothing they can do and the payment was made on August 5th, even though myself and Barclays have tried to walk them through step by step what has happened and what they need to do.
I find the whole saga very tasteful and the ignorance of Videoslots very disapoointing. I know it is only £14.40 but the principal of the matter has now gone way beyond that for me. They do not seem interested in solving a mistake that they created and have constantly put the ball in my court to solve it with numerous telephone calls to my Bank.
Barclays has told me that this practice from Videolsots is appalling behaviour. A very helpful guy from Barclays Investigation Team tracked the life of the transaction to where it is now. It was returned to CitiBank ( Videolsots ) as a payment with insufficient information a few weeks ago. I have given Videoslots the reference number and they still will not act on it.
it is my belief that Videoslots have now washed their hands of this and are wanting me to just give up and go away. Please do not let them get away with this, it is only £14.40 I know, but the ramifications of the little punter being outgunned by the big casino disgusts me and I am trying to fight for others who may be victims of this activity in the future.
