Videoslots Casino - Neteller deposit was not credited to Videoslot account

Hi there,

Managed to locate your account, and what I can see is that we have confirmation that the payment went missing on 9th of January. There were severe issues with Neteller service during the night, and this caused some payments to go missing.

The information of the missing transactions have been sent to our developers on 11th of January, and they are working on fix to release the funds. You should expect to see the funds fairly soon, however, I'm not able to give any exact date.

Once it has been credited, the transaction will appear in your player profile under Other Transactions, not likely in the normal Deposit list, due to nature of the balance correction.

We wish you all the best.

Kind regards,
Team Videoslots

Ok. Thanks for finally giving some transparence and explaining what is going on and what to expect. I can confirm that there was some problems with neteller as there was little delay (10-15 mins) with another casinos too at that time.

Videoslots credited missing amount. Case closed.

Thanks askgamblers and videoslots.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.