So I have been playing on vegashero casino for a while now and my withdrawals have always come in quick and fine. Recently I withdrew £5000 + £1000 in 2 separate transactions. I was then asked for verification. This was in the middle of July and it’s now 6th September. It took me 4 weeks to get all of my documents and my account fully verified. I ended up sending 13 documents that had to get accepted. After all of this it was around the 18th august.
So since then they emailed me saying everything is verified and they will review and process my pending withdrawals. It’s 6th September and I’m yet to receive an email and still shows my withdrawals as pending on their site. I’ve contacted them via email and live chat around 30 times… Always get the ‘ your case is high priority’ ‘sorry for the delay’ ‘ your case has been escalated’ but never hear anything from them. I feel like they just don’t want to pay me out even though I verified everything and complied with all the t’s&c’s on their site.
Very annoying and frustrating how you can deposit and when your waiting for your money with a verified account the ‘relevant team’ don’t even look at it. They say they have a high number of priorities but come on… 2 months is a joke.