Hello, I've been waiting on a withdrawal of £5361.36 from this casino since November. I submitted all the verification docs they asked for on 22nd November 2020 but despite chasing they have not paid me. I recently received a reply to one of my chasing emails with a vague reply stating that they could not tell me when I would receive my money, and not specifying the reason for the delay. I would like your help in getting VegasHero to pay the winnings I am owed in a timely manner.
1) Proof of withdrawal
2) Proof of verification docs submitted on 22nd Nov 2020
3) Recent email from Vegashero not being clear about when I could expect to receive my money.
Robin <surname removed>